SUMMARY:

• Seeking an opportunity with a company which will enable me to utilize my creative, diverse education and work experiences to our mutual benefit.
• To challenge myself in a career that uses both my technical and analytical experience to plan, manage and evaluate performance against set objectives.

TECHNICAL SKILLS:

SOFTWARE:

• TestComplete,
• Intermediate SQL queries and statements,
• Excellent verbal and written communication skills
• Microsoft Deployment Toolkit and programming with Python.
• Intermediate of Oracle
• (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.

HARDWARE:

• Extensive knowledge of PCS 1900, GSM & CDMA networks and architectures, MSS, HLR and MGW external interfaces

EXPERIENCE:

Confidential, Coppell, Texas

Warehouse Associate

Responsibilities:

• Accurate picking and packing of product fill customer orders.
• Quality control to ensure accuracy of customer orders.
• Picking, packing and processing of priority/rush customer orders.
• Unloading cases from conveyor lines and sorting by dock locations (based on carrier and destination).
• Building and wrapping pallets to ensure intact shipments to customers.
• Put away all cartons and palletized product received on a daily basis.
• Maintain accuracy of bulk locations by performing daily cycle counts of all pallets received the previous day.
• Ensure proper identification, weights, counts, and proper storage of equipment.
• Monitor and update internal equipment movements.
• Alerting management when hazardous components, and/or commodities need to be ship out
• Develop and oversees the tracking of all paperwork.
• Maintains confidentiality of Agency matters
• Assures that PI(performance improvement) outcomes are effectively and accurately measured
• Performs other duties as assigned by the management.
• Receive incoming shipments, verify documents against good received.
• Identify, document, and resolve discrepancies.
• Ensure proper identification and documentation of medical equipment.
• Accurately filled orders: Prepare wrapped, weighed and loaded items for shipping according to packing slips.
• Used computerized system to verify and pull inventory
• Manage product/material flow throughout warehouse

System Integration Analyst

Responsibilities:

• Plan, execute, and manage the integration of new applications into existing network infrastructure, systems and software solutions.
• Participate in and support capacity planning and the development of long - term strategic goals for systems and software in conjunction with end-users and department managers. Where applicable, investigate and qualify potential areas in which to introduce new interfaces.
• Collaborate with technology team members, end users, and other stakeholders in the testing and validation of new software programs and applications.
• Ensure that any new software integration into the organization systems meets functional requirements, system compliance, and other specifications. Review, analyze, and report on the effectiveness and efficiency of existing systems and develop testing strategies for improving or leveraging these systems.
• Research and make recommendations client/server hardware, software, and protocols as well as integration products and services in support of procurement and development efforts.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing network infrastructure and applications throughout the enterprise. Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
• Field incoming problem tickets and help desk calls from end users to resolve Application and software issues within servers, databases, and other mission critical Systems. Work diligently to enhance or improve business processes via integration, or as necessary, minimize the impact of integration on those processes.
• Evaluate results of integration projects, then report and make recommendations based on findings. Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging of these systems.
• Define and implement strategies for integrating disparate operating system environments. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Communicate application problems and issues to key stakeholders, including management, and end users. Monitor, test, and tune system performance; preserve and provide system log files as needed.
• Perform related duties consistent with the scope and intent of the position.
• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management

Software Verification / E2E Interoperability Test Engineer

Responsibilities:

• Geographic information system (GIS) integrates hardware, software, and data for capturing, managing, analyzing, and displaying all forms of geographically referenced information.
• GIS allow Nokia to view, understand, question, interpret, and visualize data in many ways that reveal relationships, patterns, and trends in the form of maps, globes, reports, and charts.
• Worked on Location Based Services
• Managed a location based Service project at Nokia Network. A location-based service (LBS) is a mobile feature that uses location data to identify a location of a person or object, such as discovering the nearest banking cash machine (ATM) or the whereabouts of a friend or employee. LBS include parcel tracking and vehicle tracking services
• Prepared IOT Test Planning, lab / infrastructure setup, Test Plan and Test Cases development, test execution, analysis and debugging during interoperability testing of CDMA terminals with Nokia infrastructure. Document IOT test reports and problem reports for issues identified during testing.
• Conducted Mobile CDMA and LTE cabled Interoperability Testing (IOT) with various Mobile Stations / Terminals to validate software, hardware and performance with client CDMA and LTE infrastructure in IOT lab.
• Ensure that testing results are accurately documented, and team leads are fully informed of testing status and application deviations from documented user requirements.
• Interact and collaborate with other test engineers to perform integrated solution development and testing execution.
• Configured and maintained test environment in the MSC and HLR for testing 30B+D and SSAP signaling protocols.
• Jointly working with client's Customer reps on jointly, pre-agreed System Acceptance Testing, documentation and test logs.
• Providing timely daily status reports of progress & issues to the Project Management team.
• Work with Client’s Customer Reps to bring up, establish communication with, and test the MSS and MGW external interfaces.
• Troubleshoot with the customer and assist in isolating any faults/alarms encountered with these interfaces.
• Commissioner will complete integration of MSS and MGW per the guidelines outlined in the client’s Site Folders.
• Work with clients Customer Rep’s to perform joint System Acceptance Testing of the MSS and MGW as required to achieve Network element acceptance.
• Ensure functionality of all test cases, and troubleshoot and isolate any faults encountered.

Software/Hardware Support Representative

Responsibilities:

• Help desk call center for an outsourced client, assisted corporate customers with password resets, connectivity issues and email application issues.
• Created tickets for onsite technicians for physical hardware repairs and software issues.
• Escalated to Second level technicians when appropriate for the call.
• Assisted callers with VPN software issues logins and ordering SecurId Cards.
• Limited support of Internet Explorer and Netscape Navigator, solving basic Internet connectivity issues, installing and reinstalling software.
• Detailed accounts of calls tracked.
• Signing up of new accounts.
• Issuing password, Billing and maintenance of customer accounts.