Warehouse and Materials Supervisor Resume Stone Mountain, Ga - Hire IT People

SUMMARY:

19 years of Cable and communications and hands - on background working in telecommunication infrastructure. Built relationships to quickly resolve business critical issues.
Lead Analyst for multiple projects and sub-projects (with Field Operations) performing supervisory functions, including task assignment, quality assessment, scheduling, and employee evaluation.
Trained over 40 employees in use of systems and processes.
Mentored 20 employees in technical and professional business aptitude, including associates in sales and Marketing Systems, Operational Systems Support, and Resolution Support Services departments.
Skilled in all areas of computer technologies including: installation, configuration, maintenance, troubleshooting, design and conversion.
Reduced call center calls by developing end-user training and knowledge database.
Maintain existing systems, upgrade existing hardware and operating systems, and provide on-call support.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Warehouse and Materials Supervisor

Confidential, Stone Mountain, Ga

Responsibilities:

Supervise a team of 15 personnel to pull orders for the cable stores and tech ops warehouses.
Supervise a team of 5 CPE testers that test different types of equipment through the Gen 3 STB test system.
Down load guns into the Wintrack system that keeps track of equipment and materials that goes out and comes into the warehouse.

Service and Installation Supervisor

Confidential, Stone Mountain, Ga

Responsibilities:

Train and develop Technician in Confidential, Confidential, Confidential ( Confidential ) Telephone.
Coach and discipline Technician on their day to day production in reaching our goals (JDSU, Repeats, Shift Variance, SOI and Etc.).
Follow up with our internal and external customers on resolve tickets, escalations and area problems (application used: Watch Tower, Grand-slam, Scout, ACSR, WFX)

Dispatch Fulfillment Supervisor

Confidential, Decatur, Ga

Responsibilities:

Train and develop dispatch representatives to use required applications to assist technicians in the field (ACSR, Grand-Slam, WFX, work space, Etc.)
Coached and discipline dispatch representatives time on the phone in handling technicians request and assisting techs with transfers, provisioning equipment and researching customer accounts for errors and Etc.. follow up with Internal and external customers and area supervisors to resolve customers issues and concerns.

Technical Installer III

Confidential, Stone Mountain, GA

Responsibilities:

Initiated professional business practices and management to organize all aspects of office operations.
Collaborate across Regional teams to share information and coordinate on new ideas at the weekly Field Operations meetings.
Identify and install all fiber optic related service orders to meet customer expectations.

Network Manager

Confidential, Atlanta, GA

Responsibilities:

Managed 20 technicians in Southern Region to install and troubleshoot all fiber optic lines.
Developed and implemented several major staff and management incentive contests specifically designed to focus on strategic implementation of all provisioned programs.
Conducted training classes for employees to help them identify objectives and better utilize technical techniques to increase productivity.
Managed the successful integration of two new parts operations, turning a possible negative situation into a very positive one.
Orchestrated teams to discover core values and build consensus of goals.

Technical Supervisor

Confidential, Atlanta, GA

Responsibilities:

Instill a philosophy of immediate response to customer inquiries-no such thing as “do it tomorrow”.
Prepared employee reviews, managed schedules of staff, planned monthly meetings to present customer satisfaction rate increases.
Trained, supervised and evaluated staff, coached improvement management skills.

Field Auditor/Construction Inspector

Confidential, Atlanta, GA

Responsibilities:

Instrumental in the initial development and establishment of the warehouse center for reducing inactive inventory in assigned field locations.
Scheduled, organized and retrieved all inactive inventory from all branch offices, which resulted in a 15% reduction in total inventory.
Inspected all install performed by contractors and in-house technicians to assure NEC specifications were meet.

Field Installer /Service Technician

Confidential, Atlanta, GA

Responsibilities:

Value each individual customer, exceeding expectations and paying diligent attention to small details.
Identify and install residential, multi-dwellings, and commercial related service orders to meet customer expectations.
Defined all cable related issues and implemented a successful resolution, which resulted over all increase of customer satisfaction.
Programming and Software Skills