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It Technician Resume

Boston, MA

Goal: Desktop Computer or Network Support Technician

Professional Experience:

Confidential, Boston, MA 2005-2009 IT TECHNICIAN

  • Maintain classroom and staff desktop computers, peripheral hardware devices and software packages. 60+ plus computers 6 printers, Operating Systems Win 2K and Windows XP
  • Computing Environment: Dell Computers, HP Printers, Cisco switches and router
  • Network desktops to dedicated staff, student and resource room printers
  • Help organize and primary contributor to the successful roll-out of 40 + dual core class room computers
  • Installed and maintained hardware and software to interactive stand alone student progress testing computing stations

Various IT and Telecommunication Contract Positions: 2003-2005

  • Confidential, TELECOMMUNICATION ENGINEER Burlington, MA (Nextel project)
  • Confidential, TELECOMMUNICATION TECHNICIAN Boston, MA (MGH Project)
  • Confidential, TELECOMMUNICATION TECHNICIAN /Cable-TV Western, MA

Other Contract Positions: 2004-2005

  • Confidential,CUSTOMER SUPPORT ASSISTANT Boston, MA
  • Confidential, SECURITY OFFICER (DNC Convention) Boston, MA

Confidential, Columbia, MD NETWORK CONTROLLER 1997 - 2001

  • Diagnosed network connectivity issues: Routers, switches, modem banks, on-line and back-up power sources for client America On Line (AOL)
  • Network Transmission Technologies: Fiber Optic, ISDN and T-1 & T-2
  • Software utilize: Remedy ticketing systems, HP Open View, custom diagnostic aids, and basic Unix, Sun workstations: Unix and Window Operating Systems

Related Experience:

Confidential, ASSOCIATE CUSTOMER SERVICE ENGINEER. Marlborough, MA Confidential, # 1 ESS TECHNICIAN. (Airport Switch), Riyadh, Saudi Arabia

Professional Training:

Certificate: Computer skills and Customer Care Training Program Certificate: Computer Technology (Compt ITA version) Certificate: Catalyst 5000 Switch Configuration

Education: BS Degree. Major: Electronic Technology

Military Service: United States Marine Corp Reserve Honorable Discharge Communication Chief, Top Secret Security Clearance (inactive)

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