SUMMARY:

• O ver 12 years of professional Software Development Experience with strong Analysis, Designing & Programming skills including 5+ years of extensive experience in Salesforce.com platform with proficiency as Administrator .
• E xtensive exposure to different Software Development Life Cycle (SDLC) methodologies.
• E xperience in web technologies like HTML, CSS, JSON, XML and JavaScript .
• E xperience in working with clients to map out their existing Business Processes and providing system based solutions that increase efficiency and reduce operating cost.
• C ollaborate with key business and technology team stakeholders to prioritize scope, design and deliver enhancements in Salesforce applications .
• E xtensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards .
• E xperience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail, and lookup relationships.
• H ands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visual force Pages, Visual force Components and Controllers using best practices for APEX programming
• P roficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Builder, Workflows, Reports, Dashboards, Tasks and Events .
• W orked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
• Designed various types of Email templates for auto response to customers.
• A ctively involved in the product integration between Lotus Domino and Salesforce which was used to automate the product creation and to maintain the data
• E xperience in migrated data to Salesforce.com from CSV exported files using Data Loader and design and develop a strategy for ongoing data cleansing and enhancement .
• M anaged system requests and assignment through ticketing system.
• A ssisted in developing training materials and system documentation.
• C oordinated and transferred knowledge to the offshore team.
• C ommitted to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• A reas of strength include ability to successfully focus on concurrent multiple high profile initiatives, work effectively under tight deadlines, provide leadership to ad ops team, and deliver quality products with integrity.
• A ttended workshop on Project Management & Leadership Skills affiliated by PMI .

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, Validation Rules Workflow and Approvals, Data Loader, Custom Objects, Dashboards, Reports.

Salesforce Tools: Apex Data loader, Workbench, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Platform (Sandbox and Production)Programming Languages: APEX, SOQL, SOSL, Lotus Scripting

Web Technologies: HTML, JavaScript, jQuery, CSS, XML

Operating Systems: MS Windows, UNIX, LINUX on Mac

Databases: MS SQL Server, MS Access Oracle Applications.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Salesforce Administrator

Responsibilities:

• Perform Analysis, Design, Development, Implementation, Testing, Roll Out, and Post Production Support activities.
• Perform all tasks related to the day-to-day operations of several large implementations of salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of app exchange applications.
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Assist in the configuration and maintenance of "sandbox" environments to facilitate success development and QA testing of new on demand features and functionality
• Assist in Release Management tasks required to promote tested functionality from development and pre-live environments into a production environment
• Developed and deployed Cross-Org data visibility tool . This tool assists employees from both Salesforce and newly acquired orgs to be able to simultaneously view data from multiple orgs, so that they don’t have to log into two or more different orgs to view sales data.
• This tool is a combination of Enabling Salesforce Connect in Deployed Org, setting up External Objects (profile-based access) in Deployed Org, developing Apex Classes with custom controller to query required data from Main Org, developing Visual Force pages so display the above queried data, designing Widgets on the Account Layout to set up VF pages with limited access to Sales Operation team.
• As part of M&A integration, acquired Org deals will be managed in Salesforce Org but quoted in the acquired Org. So, an acquired Org deal will have two systems-of-record that must be in-Sync .
• Working with ETL specialist to set up a convenient mechanism for fully automated and timely mirroring of Opportunity data between the acquired Org and Salesforce Org using Jitterbit

Salesforce Administrator

Responsibilities:

• Collaborated with the Business Team regarding Salesforce naming convention, cleaned up and merged duplicate Accounts before migrating them into Salesforce.
• Enhance design of Lead, Account and Opportunity Objects to comply with their business process needs.
• Develop and integrated an automated Web to lead process to accept potential customer’s prospects applications from the corporate Web site into the Custom Object other than Lead management system. The process included an automatic creation of record in the Custom object and an automated assignment of new prospects Leads to members of the sales team with email alert notifications to different levels of the sales management team.
• Enhance across the board security features in regards to profiles, roles, and CRM access, as well as sharing data rules and definition for record types for Accounts, Opportunities, and Forecasting.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Consistently provided solutions to workflow issues and structured environment for ease of use.
• Maintain user roles, profiles, security, reporting, system alerts, workflows, and system data maintenance as well as system backups.
• Performed mass data loads (with Data Loader Tool ) for updates during the work process.
• Performed extensive data analysis and followed requirements to create 90 reports and 5 dashboards . These included summary reports, matrix reports, Custom field summaries, time based filters, and conditional highlighting .
• Develop detail documentation guideline and training for current and future users of the CRM. The documentation made available to user via all objects in Salesforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Written Apex test classes using best practices covering the Force.com test coverage.

Salesforce Administrator

Responsibilities:

• Worked closely with Business Analysts to execute solution design activities such as data mapping, object modeling, page layout design and rule logic definition in the context of the salesforce.com application
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates .
• Manipulated existing code, write and execute SOQL queries, test senior developers’ code and configuration between environments.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects .
• Assist in Release Management tasks required to promote tested functionality from development and pre-live environments into a production environment
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Performed day to day administrative tasks and addressing production support issues (unlocking/ re-setting passwords, modifying data, and creating ad hoc reports).
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Senior Program Analyst

Responsibilities:

• Worked closely with Business users to gather all their requirements. Developed a Business Requirement document and the program plan within the estimated time, effort and quality goals.
• Developed multiple interfaces to enroll new members, attending calls for Introduction/Grievances, receiving Prescription data from Pharmacy, Sending Authorization letters to Members.
• Connected Domino to SQL though LEI and Replic-Action for timely updates.
• Interacted with Call Center Executives on daily basis to gather the requirement for Complete Care and Enrollment Database.
• Created LEI connections and activities to interact with external databases.

Environment: Domino R7, Lotus Notes R7 client, Java Script, HTML, Lotus Script, Style Sheets, AJAX, XML, ADO, jQuery, data tables, JS APIs.

Senior Developer

Responsibilities:

• Managed a group of AEP Lotus notes Applications extensively for Kentucky unit.
• Business Analyst for various Lotus Notes Domino applications throughout the enterprise.
• Project Planning & Coordination, Requirement gathering.
• Collaborates with developers in a variety of application development disciplines and participating in document review through different stages.

Environment: Domino R7 and Lotus Notes R5/6 client.

Technical Leader

Responsibilities:

• Led a team of professional developers and consultants in groupware and web development projects.
• Implemented corporate intranet for GM North America which serves a Lotus Notes e-Workspace to all the users for accessing Lotus Notes Applications.
• Managed VIS project coming under the preview of EDS India Solution Center.
• Project Planning & Coordination, Requirement gathering, resource identification & allocation, project tasks & status monitoring. Reviewed and verified work products