SUMMARY:

• 10 + Years of IT experience in Software Development Life Cycle SDLC which involves requirement gathering, analysis, design and development of applications using Salesforce.com CRM, Force.com platform, Java and J2EE as Developer.
• Strong implementation and working experience with sales force CRM and development life cycle.
• Implemented Web - to-lead and Email-to-case functionality in Lead and Case objects respectively.
• Used tools like - Developer console, Force.com IDE and Eclipse IDE Force.com plug-in for developing Apex classes, Visual force pages, Triggers and creating Objects, Fields and data tools like Data Loader for data import and export operations.
• Implemented Sales force Outlook Connector for creating and synchronizing contacts and activities with salesforce.com
• Profound experience in customizing Reports and Dashboards , setting up Analytic snapshot, to dump data on regular basis.
• Strong implementation experience in managing data security using OWD , sharing rules, apex managed sharing rules .
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience of working with excellent understanding of the MVC Model View Controller design pattern.
• Good experience in modelling salesforce objects using relationships like Lookup, Master-Detail and Junction object .
• Experience in managing developer, configuration-only, developer pro and full copy sandbox.
• Strong Knowledge integrating App Exchange managed and unmanaged applications with salesforce.

TECHNICAL SKILLS:

Platform: WebServices, SalesforceUI, SalesforceCRM, Dashboards pageLayouts, SOSL, ApexDataLoader, Apex Programming, Apex Visualpages, Salesforce.com, Implementation, salesforce.com Administration.

Languages: Java, J2EE, Microsoft .Net C.

Protocols and Scripts: SOAP, TCP/IP, HTTP, UDP, Java Script, JQuery, AJAX, Angular JS, Kendo UI, JQuery SSL, HTTPS, RV, JMS and FTP VBScript .

PROFESSIONAL EXPERIENCE:

Confidential

Senior salesforce developer and administrator

Responsibilities:

• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.
• Performed detailed analysis of technical and business requirements with UI Designing.
• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex, and VisualForce.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex Triggers for various functional needs in the application.
• Implemented Apex Data loader "Command Line Interface" to automate the data loading process for the sand box refresh activity.
• Worked on Salesforce communities to interlink sales team directly with channel partners.
• Designed various WebPages in Visualforce combined with Bootstrap for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Maintaining Test Coverage for all the classes and triggers and supporting deployment activities.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Confidential

Senior salesforce developer and administrator

Responsibilities:

• Experienced in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL.
• Develop and create customized reports and dashboards
• Implemented various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need
• Worked on Custom Objects and fields for transactional and contractual information
• Worked on defining workflow rules, related tasks, email alerts, and field updates
• Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Apex data loader for importing the data to the Salesforce.com from MS Access Database.
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
• Experience in Migrating Leads, Accounts, Opportunities from Oracle On-Demand and transforming them as needed for generating feed files to load into Salesforce.com
• Build advanced reports and dashboards using joined reports, cross filters, and the new lightning dashboard builder; Advise software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power the cloud environment.
• Created test plans and test scripts from various types of static media, from storyboards and copy documents to information architecture diagrams, ensuring production quality without disturbing the artistic process
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Designed Visual Force pages to add more flexibility and a rich look.
• Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.

Confidential

Salesforce developer and administrator

Responsibilities:

• Develop and create customized reports and dashboards
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Managed Auto response rules if customers approached beyond the business hours.
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
• Achieved import and export operations to load customer data and other master data adopting data loader.

Confidential

Salesforce Developer

Responsibilities:

• Generate Email Templates and also have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• CreatedTabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Confidential

Salesforce.com Developer

Responsibilit ies:

• Created custom fields, field dependencies, tabs, applications, home page components.
• Making the fields "Read only" and "Mandatory" as required in the process.
• Created custom objects, Tabs, Apps, links, formulas, Layouts, workflow rules and approvals as per the business requirements. Set both object-level and record level security.
• Reviewed and streamlined existing CRM processes, information, and data requirements to ensure accurate adoption metrics reporting. Deactivated users to release licenses.
• Monitored and resolved Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Worked on Sales and Service module.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Customized Salesforce CRM beyond native functionality with Visual Force and Apex code according the requirements.
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Developed Test classes and maintained the proper code coverage to deploy in to the production
• Developed Validation rules on various objects. Also, created Assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Worked on Web to Lead and Web to Case.
• Created Assignment rules on Case object to assign the web to Cases automatically to Queues and users based on the products.
• Worked on Process Builder based on the requirement.