SUMMARY:

• Experienced IT professional in CRM (Techno Functional) using Siebel and Salesforce. Experience in the Salesforce.com CRM includes Developer and Platform Administrator.
• Solid hands on Apex development in creating custom Objects, custom Tabs, Triggers, Bulk Triggers, Apex Classes, Visual Force, Standard Controllers, Custom Controllers and Controller Extensions.
• Implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Remarkable experience in product life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding troubleshoot workflow issues and superior communication skills.
• Analyzing bugs, interacting with team members in fixing errors and UAT and also assisted in Post - Production support.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathered information from various sources and evaluated them according to the business needs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Experienced in various Page Layouts, Record Types and in configuration of Permissions based on the Organization hierarchy requirements.
• Hands full of experience on Debug Apex Scripts using Debug Logs. Good Exposure to Conga Reports and Apttus approval process setup and troubleshooting, Easy Describe, Data Loader.
• Over 8 years of experience as Siebel Administrator, Oracle ON Demand and Siebel Certified.
• Skilled Siebel Administrator with expertise in Assignment Manager, EIM, Siebel Configuration, Installation/ Upgrade, Migration between environments, design and develop Siebel environment monitoring and alerting mechanism.
• Driving the quality and timely delivery of key projects through proper planning and co-ordination, engage cross functional project teams and keep informed all the stake holders at every stage of the project.

TECHNICAL SKILLS:

Salesforce.com: Apex classes, Apex Trigger, visual force, SOQL, SOSL, Force.com, Force.com IDE for Eclipse, Email template, formula, Validation rules, Workflow and approvals, Custom objects, Integration, Migration, Page Layouts, Apex data loader, Informatica Cloud, Jitterbit, Batch Apex, Approval Flow, Apttus, DocuSign, Conga Builder, Easy Describe and Salesforce chrome extensions.

Programming languages: Java, Java Script, PL/SQL, Apex, J Query

Siebel: Siebel 8.1.1.9, Oracle on Demand, Siebel Tools, Installation / Upgrade, Siebel environment monitoring, Assignment Manager, EIM, Integration, Capture KPI related data, reporting, VBScript, Java Script, HTA, Power Script, eScript

Web Technologies: Java script XML, HTML

Data Base: SQL server 2008/05/2000, My SQL, DB2, Oracle

Operating systems: Windows2007/05/03/XP/00/NT/98/95 MS DOS, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, Plano,TX

Salesforce Developer and Analyst

• Working with Architect in design discussions to design and develop solutions.
• Developed Batch Apex jobs as per requirements and Test Classes in order to increase code coverage.
• Leading production support team in developing new processes for the team and resolving the tickets by guiding them from technical point of view. Coordinate with other teams in order to debug and resolve the issues.
• Helping Administrator Team in bringing out the efficiencies in his day to day work and involved in deployments.
• Working with business teams in order to understand the issues faced by them and explaining them the root cause, workarounds and fixes.
• Coordinating with vendors about product issues.
• Developing scripts for proactive monitoring the potential issues data points.
• Involved in Design, Business demo and Deployment calls and sessions.

Confidential, Dallas,TX

Salesforce Developer and Administrator

• Responsible for requirements gathering and developing the solutions.
• Interacted with executive team in understanding their requirements and presenting them with the solutions.
• Developed solutions using Batch Apex, Apex, VF pages and configurations.
• Maintained users, profiles, custom objects, record types and page layouts.
• Developed reports and dashboards based on complex requirements using custom code to gather data and custom report types. Developed some dashboards based on unique requirement that involved creating custom object and Scheduled Apex to populate the custom table for the dashboard.
• Developed Batch Apex scripts to load data in the custom objects and to clean up the data.
• Imparted training to users on the salesforce setup and business processes. Developing training material.
• Worked towards bringing data quality with the help of custom Validation rules, Adaptability reports, Data.com.
• Responsible for security compliance for Salesforce org. Created solution for capturing Setup Audit Trail in a custom object for security audit.
• Used available tools to gather information about Profiles, Security Setup etc.
• Collaborated with vendors for incorporating latest offerings in order to make the org more user friendly and efficient.
• Single point of contact for all Salesforce related activities in the organization.
• Developed and maintained Custom Visual Force pages as per user requirements.
• Maintained and enhanced approval processes as per requirements plus troubleshooting them too.
• Discussions with Business Users on new projects, freezing specs, development and deployment of solution.
• Constant interaction with development vendor.
• Worked with other IT teams to integrate data with JD Edwards and Salesforce instance.
• Handled Conga Report enhancements, DocuSign and Apttus approval flow maintenance.
• Used Force.com IDE tool, Change Sets, SOQL etc. in order to carry out deployments and troubleshooting the issues.

Confidential, Dallas,TX

Business Analyst / Salesforce Developer/ Administrator

• Performed the roles of Salesforce.com Analyst and Developer in the organization with Service Cloud experience.
• Interacted with clients to gather the requirements and documented the requirements.
• Continuous interaction with offshore development team and managed timely deliveries.
• Developed and Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Contributed my insight into Siebel to Sales Force and Sales Force to Sales Force migration related activities.
• Worked on proposals and POC on Sales Force to Sales Force and Siebel to Sales Force related activities. Developing standard templates, procedures and project plan templates related with migration activities.
• Continuously interacted with technical teams, experts about best practices on migration related projects.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers, Batch Apex, Informatica Cloud and apex triggers to develop custom business logic.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component, & Controllers), Role Hierarchy, Profiles, Data Loader, Reports & Dashboards, Workflow & Approvals, Custom Objects, Batch Apex.

Confidential,Plano,TX

Sales Force Developer / Business Analyst / Administrator / Sr. Siebel Administrator

• Performed multiple roles as business analyst and administrator in the project.
• Worked on migrating from Siebel CRM to Sales Force instance. Involved in sessions to do understand the impact of the project and documenting the requirement about permissions, record types and object wise requirements like List of Values, Validation rules, Triggers etc.
• Requirement gathering from business users & analyze business requirement. Participated in GAP analysis sessions.
• Guided Siebel technical team members about Salesforce APIs, Classes, and Batch Apex etc. Explained them about data model etc.
• Prepared Business Requirement Documents and Project Plan.
• Interfaced directly with clients, super users, and management team to create a comprehensive Functional Requirement Document.
• Facilitated requirements gathering and prioritization with business users.
• Customized Standard Object like Account, Contact and Campaign Member and Created Custom Objects.
• Used Informatica Cloud to migrate data from Siebel to Sales Force. Explained the concept about Account Sharing object.
• Migrated Metadata from sandbox to Production.
• Created Marketing reports & dashboards.
• Created usability dashboards to understand the user acceptance about the new system.
• Created Test Cases & involved in UAT.
• Created User training manual & conducted Admin training.
• Overall responsible for making sure that there is zero downtime by monitoring the system very closely.
• Solely responsible for design and development of in house Siebel environment monitoring, alerting and key data capture about production system as a whole.
• Managed enterprise wide Assignment manager functionality that involved hundreds of assignment rules related to Accounts, Opportunities, Orders etc.
• Responsible for assignment manager related testing and smooth operation while migrating from DB2 to Oracle environment.
• Responsible for providing SQLs and flow diagrams to team members in order to make them understand and monitor the new functionality like Forecasts, Integration with Oracle On Demand etc.
• Automated LOV migrations, Repeating jobs migrations, Post refresh scripts.

Environment: Siebel 8.1.1.9/8.1.1.3/7.8 Sales, Oracle CRM On demand, Marketing, Analytics OBIEE, E-Mail Marketing on Windows 2003/IBM DB2, IIS web servers, MS Project, Load balancing using F5 networks.

Confidential,Irving,TX

Siebel Administrator/ Data Migration/ EIM/ Configuration Analyst

• Responsible for Data mapping and migration from PeopleSoft CRM to Siebel 7.8.
• Involved in data cleansing exercises with business team.
• Involved in data mapping from Vantive data elements to Siebel objects.
• Maintaining EIM job in the Siebel Application to facilitate the seamless flow of Accounts, Contacts, Assets and Entitlements from legacy database to Siebel.

Environment: Siebel 7.8, Oracle 9.2, EIM, Configuration

Confidential,Plano, TX

Siebel Administrator/ EIM/Data Migration Analyst

• Finalized requirements after discussing with business process owner and legacy data owner.
• Developed technical specifications - mappings document
• Developed the EIM solution using SQL server scripts, SQL Server BCP scripts and DB2 scripts for synchronizing ePartner (legacy application) and Siebel PRM
• Worked closely with Legacy developer, Siebel Configuration team and Business Process Owner to resolve issues related to LOVs, Default Values, Data Extraction criteria etc.
• Developed SQL server T-SQL procedures for migrating the data and produce daily reports using DTS packages.
• Developed and implemented EIM solutions to fix errors related to data.

Environment: Siebel 7.5, Siebel Tools, SQL Server 7, DB2 7.2.5, AIX.

Confidential,Dallas,TX

Siebel Administrator /Data Migration / EIM / Configuration Analyst

• Developed solutions for change requests created to fix broken links or to remove duplicate, redundant data etc. The whole process involved creating design and program specs, developing solution on AIX (using shell or C scripts, EIM, Direct SQL updates etc.), and unit testing using CMVC for promotion and supporting Pre Production and Production runs.
• Customization of EIM for Import/Delete/Merge for most of the Siebel entities that were used.
• Running the EIM task to import data in convenient batches, checking and trouble-shooting failures. During development and unit test phase emphasis was always on performance.
• Configured & trouble shooting the IFB files for controlling & optimizing the EIM batch processing.
• Involved in the design and code reviews. Defined and configured Assignment Manager Rules (Using Assignment Attribute and Assignment Item Type) to use expertise code to

Environment: Siebel 2000, Siebel 7, Siebel 7.5, Siebel Tools, DB2, AIX