SUMMARY:

• 13 years of IT experience in software analysis, design and development of various software applications in client - server environment to deliver Business Intelligence solutions in Siebel& Analytics/ Application / Siebel Application Software development including configuration, EIM. Primary area of expertise is Rapid Application Design, Implementation and Integration, Client Server, 3-tier architecture, proposal development, CRM business processes, Gap/Fit Analysis, Business Modeling, Data Modeling (Both Logical, Physical), configuration and customization of Applications, GUI development.
• 6 Years Extensive experience on Salesforce.com (Administration, Configuration, Implementation & support of the project).
• Proficiency in Requirement gathering, Analysis, Discover, Design, Configure, Testing and Deployment.
• Involved in implementation and execution of various projects like Taxation, Pharmaceutical, Financial, Call Center, Sales, Manufacturing, and Telecommunication.
• Extensive experience with interacting & training end users of salesforce.
• Experience working with Accounts, Contact, Opportunity, Order Management, Leads, Sales Forecasting, Loyalty, Quotes, Case and solution.
• Experience working with SFDC (salesforce.com) sandbox and production environments.
• Experience in implementing Single Sign on using SAML authentication.
• Experience working with Deployments, Users, Roles, Profiles, Queues, Public groups, Sharing settings, Rollup Summary, Formula fields, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, Reports, upload of data using data loader.
• Experience working with Work Bench, Force.com IDE, Data Loader.
• Experience working with SFDC to Outlook, Gmail, UCM, Integration.
• Experience working with People Import, Demand Tool for Importing and merging the Data in SFDC.
• Experience on Cast Iron, Echo Sign, Salesforce Communities, Content Management.
• Knowledge on Apttus, Salesforce Lightning Connect.
• Strong Business Intelligence/Data Warehousing Concepts with emphasis on ETL loads.
• Extensive experience working with Reports, Dashboards using custom & standard functionality using salesforce.
• Experience in implementation using Apex Language, Classes, Controllers & Triggers, Web Services
• Experience in Visual Force Pages, Site Pages, Tabs, Custom Objects, Reports and Snapshots Dashboards, Embedded Analytics, custom settings, custom labels.
• Working knowledge of SFDC, UCM, Trillium, SOA, Tibco and EBS Integration with Siebel.
• Have good experience with Data warehouse administration console (DAC) and RPD.
• Expertise in Informatica power center and ETL loads.
• Have good understanding of data modeling concepts Relational and Dimensional models .
• Involved in creation of RFC’s & Change Management procedures as per company norms.
• Extensive programming experience with Oracle SQL, PL/SQL.
• Good client coordination, experience working closely with them in order to understand issues and suggesting the ample solutions; Excellent Troubleshooting and problem-solving skills.
• Self-motivated and goal oriented, and able to operate with a sense of urgency as needed to make deadlines, can take ownership of assignments.
• Highly adept in working under pressure and around large volumes of consumers.
• Excellent Team Player with effective communication skills, problem solving, analytical and leadership skills, willingness to learn and master a new technology quickly.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, SOQL, SOSL, Apex Trigger, Apex Classes, Apex Web Services, Visual Force (Pages, Components & Controllers), Force.com Apex Explorer, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-n, Data Loader, Salesforce Communities

CRM: Siebel 7.5, 7.7, 7.8,8.0,8.1,Siebel Analytics 7.7, 7.8

Tools: Siebel Tools, EIM, Actuate Reports, Siebel Workflows, and Assignment Manager. Configuration, Remote Administration, Siebel & Analytics Administration, ADM, UCM, Trillium, Salesforce.com

Management Tool: Remedy, Lotus Notes, Clarify, Test Director, Bugzilla, Zimbra, Trac System, Jira, Access Central

ETL Tool: DAC 7.7, Informatica 7.1, People Import, Demand Tool

Database Skills: Oracle 8i /9i /10g, Toad

Programming Skills: C, C++, Oracle SQL, PL/SQL

Operating Systems: All versions of Microsoft Windows, Windows server NT/2000/2003, UNIX, Linux, AIX and MS-Dos

PROFESSIONAL EXPERIENCE:

Confidential, Liberty Tax, VA

Sr.SFDC Administrator/ Developer

RESPONSIBILITIES:

• Involved in Agile phases for sprint planning for the development, testing, and Production support of the project.
• Participated in various sprint planning sessions for the Development of the project.
• Performed roles of Sr.SalesForce.Com Analyst / Administrator and Deployment manager in the organization.
• Interacting with Scrum master, project leader, Project Managers and the end-users functional to develop the project.
• Involved in the customer calls & conducted the internal meeting to the team.
• Expertise in deploying the code and configuration changes between different environments using Force.com IDE, Change Sets.
• Extensive experience working with Salesforce communities.
• Experience in Migration of Data through Data Loader.
• Experience in Application Release Management & Support Experience.
• Extensive experience working with Visual force pages and Apex coding, VF Charting, High Charts.
• Experience working with Work Bench, Force.com IDE.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and configured, scheduled various dashboards to the top level management team.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance on the call center application.
• Implemented and deployed workflows wherever necessary.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the SFDC (salesforce.com) premium tech support team on a regular basis.

Environment: MS Word, MS Excel, MS Visio, MS Outlook, TFS, Salesforce, Apex, Visual force, Data loader,

Sr.SFDC Administrator/ Developer

RESPONSIBILITIES:

• Performed roles of Sr.Salesforce Administrator / Analyst / Developer in various organizations.
• Participated in various sprint planning sessions for the Administration, Development of the project.
• Interacting with Project leader, Project Managers and the end-users functional to develop the project.
• Write Business Requirement and Functional Requirement documents for the project.
• Extensive experience working with Salesforce communities.
• Analyze the business problem and brainstorm the number of possible solutions.
• Involved in Salesforce.com Application setup activities and customized the apps to match the functional needs of the organization.
• Extensive experience in Administration, development, configuration, testing on Salesforce Projects.
• Creating the POC for the demo to show the high level functionality to the Project leader, Project Managers and the end-users.
• Experience working with Reports, Dashboards using custom & standard functionality using salesforce.
• Experience in training the end users to better understand the salesforce functionality.
• Worked with various Custom & Standard objects.
• Experience in Application Release Management & Support Experience.
• Worked on supporting tickets for Deployments, Users, Roles, Profiles, Queues, Public groups, Sharing settings, Rollup Summary, Formula fields, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, VF Pages, Apex controller, Triggers, Reports, upload of data using data loader.
• Expertise in debugging and creation of test classes for getting more than 75% of code coverage to move the code to production.
• Implemented and deployed workflows whenever necessary.
• Designed, developed and deployed Visual Force pages, Apex Classes, Controller Classes and Apex Triggers, VF Charting, High Charts, Site pages, Chatter Functionality, for various functional needs in the application.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Experience in performing page layout customization, created custom links, workflows, approval process and field updates based on user requirement.
• Worked with Production support team and performed bug fixing activities On-Demand basis.
• Extensive experience working with Work Bench, Force.com IDE.
• Experience working with salesforce content management.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Extensive experience in implementing SAML authentication.
• Expertise in preparing the deployment documents.
• Conduct User Acceptance Testing with the users.
• Co-ordination with the client and offshore development team.

Environment: MS Word, MS Excel, MS Outlook, Jira, Salesforce, Apex, Visual force, Data loader.

Sr. SFDC Administrator / Deployment Lead

RESPONSIBILITIES:

• Creating the POC for the demo to show the high level functionality to the Project leader, Project Managers and the end-users.
• Worked with Production support team and performed bug fixing activities On-Demand basis.
• Extensive experience working with Work Bench, Force.com IDE.
• Hands on experience in designing, configuring and implementing the data security policy for salesforce standard and custom objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with various Custom & Standard objects.
• Experience in Application Release Management & Support Experience.
• Worked on supporting tickets for Deployments, Users, Roles, Profiles, Queues, Public groups, Sharing settings, Rollup Summary, Formula fields, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, VF Pages, Apex controller, Triggers, Reports, upload of data using data loader.
• Expertise in debugging and creation of test classes for getting more than 75% of code coverage to move the code to production.
• Extensive experience in writing Test Plan, Test Case development.
• Prepared and evaluated the Test Result Reports.

Environment: MS Word, MS Excel, MS Visio, MS Outlook, Remedy, Jira, Salesforce, Apex, Visual force, Data loader.

SFDC Administrator / Deployment Lead

RESPONSIBILITIES:

• Performed roles of Sr.Salesforce Administrator / Analyst / Developer in various organizations.
• Involved in Agile phases for sprint planning for the development, testing, and Production support of the project.
• Participated in various sprint planning sessions for the Administration, Development of the project.
• Interacting with Project leader, Project Managers and the end-users functional to develop the project.
• Involved in Salesforce.com Application setup activities and customized the apps to match the functional needs of the organization.
• Experience working with Reports, Dashboards using custom & standard functionality using salesforce.
• Experience in training the end users to better understand the salesforce functionality.
• Experience in giving detail explanation of data on the standard, custom complex Reports & Dashboards.
• Coordinate with Project manager, developers, QA Team etc, to communicate the status of the project.
• Worked with various Custom & Standard objects.
• Experience in Application Release Management & Support Experience.
• Worked on supporting tickets for Deployments, Users, Roles, Profiles, Queues, Public groups, Sharing settings, Rollup Summary, Formula fields, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, VF Pages, Apex controller, Triggers, Reports, upload of data using data loader.
• Experience in creation & refresh of sandboxes.
• Worked on various SFDC (salesforce.com) standard, custom objects like Accounts, Contacts, Leads, Objectives, Objective history, Reports and Dashboards etc.
• Expertise in deploying the code and configuration changes between different environments using Force.com IDE, Change Sets.
• Expertise in debugging and creation of test classes for getting more than 75% of code coverage to move the code to production.
• Hands on experience in designing, configuring and implementing the data security policy for salesforce standard and custom objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience in Migration of Data from Qualifax to SFDC through People Import.
• Experience in Merging the Contacts, Accounts, Leeds Data in SFDC through Demand Tool.
• Implemented and deployed workflows whenever necessary.
• Designed, developed and deployed Visual Force pages, Apex Classes, Controller Classes and Apex Triggers, VF Charting, High Charts, Site pages, Chatter Functionality, for various functional needs in the application.
• Experience in Migration of Data from Siebel to SFDC through Data Loader.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Experience in performing page layout customization, created custom links, workflows, approval process and field updates based on user requirement.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in Siebel to Salesforce migration activities to match the functional needs of the organization.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Co-ordination with the Release activities.
• Expertise in preparing the deployment documents.
• Conduct User Acceptance Testing with the users.
• Involved in the customer calls & conducted the internal meeting to the team.

Environment: MS Word, MS Excel, MS Visio, MS Outlook, MS SharePoint, Trac, Remedy, Jira, Salesforce Apex, Visual force, Data loader.

System Engineering / Development / Configuration/Administration.

RESPONSIBILITIES:

• Involved in SDLC phases i.e. requirement gathering, design, development, Unit testing, UAT, Production rollout, enhancements and Production support.
• Worked closely with the Business Analyst in gathering and understanding the Business requirements.
• As I was leading a Team and, I was responsible for building and mentoring of the Onsite and Offshore Siebel Team for HCL Technologies and Involved in all Server Management Tasks and helped in Resolving Issues and Implementing Resolutions for all kind of Siebel & Analytics Issues.
• Facilitated JAD Sessions with Business Managers. Responsible for delivering presentations to client senior management and client team members.
• Interacting with the project leader, Project Managers and the end-users functional to develop the project.
• Participate in various roles and phases during systems design and implementation for single or multiple concurrent projects.
• Co-ordination with the client and offshore development team.
• Worked as Production support Siebel Administrator for 7X24.
• Providing day-to-day support & maintenance on all the Siebel environments. Ensuring the application is up and running at least 95% of the calendar time (unless specified otherwise).
• Responsible for 90 servers includes Siebel Servers, Gateway Servers, Clusters, Load balancing.
• Handled concurrent projects like Vinci, Advantisplus, Cod, and IIM Projects.
• Support Siebel Configuration development, implementation of application solutions, migrate Siebel repository from Development/Test/UAT/SIT etc to production.
• Migration of non Siebel repository data by using Application Deployment Manager (ADM),
• Enable, Configure Server components, Components, Component Groups.
• As an active member of HCL Onsite Siebel Team, Involved in Siebel & Analytics Release activities, Server Configuration/Management tasks, Preparation of documents and helped in resolving issues and implementing resolutions for all kind of Siebel/Siebel Analytics Issues.
• Handling Performance issues related to OLAP & OLTP applications.
• Export and Import of workflows in different environments.

Environment: Siebel 7.7, 7.8, Siebel Analytics 7.7, DAC 7.7, Informatica, Power Center 7.1, Oracle 10g,, Toad, Windows 2003, Unix AIX

Customer Service Team Leader

Responsibilities:

• Managing customer accounts and updating them, query handling.
• Handling Inbound and Outbound calls.
• Notifying other departments of the organization for necessary changes.
• Identify Quality updates to the team and train the team.
• Give the training sessions to the newly joined associates.
• Perform regular Quality Audits and ensure team average exceeds business standards.
• Proactively resolve customer’s issues and handle escalations when needed.
• Promote and sell products like Homecare, Telecommunication, Gas, and Electricity.
• Effective planning, problem solving, analytical and leadership skills.
• Excellent verbal and written communication skills.