PROFESSIONAL SUMMARY:Resourceful and experienced Confidential Certified Consultant with a passion of delivering confidential solutions that delight stakeholders of all levels. Have 6+ years of experience in the Information Technology industry with full project lifecycle implementation (SDLC), Requirements analysis and Design, Development, Testing, Deployment and production support of Confidential applications. Certified Confidential .com Developer (401) and Administrator (201) and worked both as Developer and Administrator. Possess excellent client facing and business analysis skills, ability to clearly communicate thoughts, ideas and suggestions. Good experience in leading and managing teams, releases and provide Confidential training to end users. Experience working in Agile environment.

TECHNICAL SKILLS:

J2EE TechnologiesCRM Applications: Sales Cloud, Service Cloud

SFDC Developer Skills: APEX triggers and Classes, Batch Apex, Visualforce, HTML, JSP, Communities, SOQL, SOSL, Developer Console, Translation Workbench, Debug Logs, Governor Limits

SFDC ADMIN SKILLS: Standard and Custom Objects, Standard and Custom Fields, Workflows, Process Builders, Approval processes, Profiles, Permission Sets, Roles, Sharing Rules, Sharing Settings, Duplication and Matching Rules, Custom Settings, Reports, Dashboards, Security Controls, Groups, Queues, Case Management, Lead Management, Email to Case, Web to Case, Opportunities, Quotes and Proposals, Order Management, Inbound and Outbound Change Sets

WEB SERVICES & Integration Tools: SOAP API, Mulesoft, Confidential Outbound Messages

Other Tools: Apex Data Loader, App Exchange, Eclipse IDE, MS Office (Proficiency in Visio and Excel), JIRA, Pivotal tracker

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PROFESSIONAL EXPERIENCE

Confidential

Engineer

Responsibilities:

• Leading a team of three people as a Confidential Lead
• Providing Suggestions and implementing solutions to suit the growing needs of the organization
• Working on enhancements, change management requests and supporting the existing Confidential instance (500+ user base) at Heartland
• Worked on Integrations between Confidential and external systems to get the Order data into Confidential and troubleshooting of integration issues
• Made changes to the existing Customer Community pages and worked on adding additional data into the pages
• Worked on a User Access Tracking project where management wants to track what applications their internal users have access to for audit requirements
• Worked on the project from inception to delivery by gathering requirements, designing the technical solution, implementing, testing and deploying to production
• Created various custom objects, tabs, process builder flows, triggers, apex classes, profiles, validation rules, formula, email alerts and reports to achieve the same
• Worked on designing and implementing solutions for better Case Management and to document the customer exit interview process in Confidential
• Worked on Visualforce pages and made changes to the pages as per the change management requests
• Provided suggestions and helped the organization minimize their cost for the licenses by suggesting Chatter Plus licenses which gives access up to 10 Custom objects in Confidential without the need of Confidential licenses
• Played an active role in meetings with Confidential Success team for changes in contractual agreements and purchasing new licenses
• Used Apex Data Loader on a regular basis to update District/Account and Order data and trained junior Confidential admins on the same
• Extensively worked on managing users and permissions and roles
• Worked on creating reports and dashboards
• Analyzed the cases raised by users and resolved the cases. On an average, worked on 10 - 15 cases every day
• Working on the enhancement requests and making changes accordingly in the Developer Sandboxes, UAT (FULL) and migrating to Production using change sets
• Involved in creation of test cases, unit testing and regression testing
• Documented day to day activities and all the enhancements that were being worked on
• Worked on streamlining the Sandboxes hierarchy and the deployment process
• Maintained data integrity using reports, weekly export and refreshing of Sandboxes
• Followed the Agile methodology. Scheduled weekly status calls with the internal users to update the status on cases and analyze new enhancement requests and provided technical solutions accordingly
• Worked with Confidential Support to resolve licensing issues

Environment: Sales Cloud, Service Cloud, Apex, Visual Force, SOAP APIs, Eclipse IDE, Apex Data Loader

Confidential

CRM Engineer

Responsibilities:

• Involved in the complete life cycle implementation of the Confidential .com Application at Confidential and performing the on-going support
• Interacted with various business user groups at Confidential for gathering the requirements for Confidential .com CRM implementation
• Closely worked with Confidential .com implementation partners (Acumen Solutions) while implementing the solutions for the needs of the organization and designed solutions
• Worked on various Confidential .com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system
• Implemented future methods, batch classes and exception handling
• Designed and Scheduled various apex batch jobs to aggregate Sales data and monitored the jobs on a daily basis
• Worked on creating web forms for Customer Onboarding using Visual force and implemented the logic in Extension Controllers while leveraging the Standard Controllers
• Worked on reducing the View State of a Visualforce page
• Worked with outbound messages and Mulesoft Cloud Hub for integration of Confidential ’s Confidential instance with DataWarehouse and MARS Confidential environments
• Extensively worked on trouble shooting the integration issues between Datawarehouse -> Mulesoft -> Confidential
• Migrated the company’s Transport Management System from a Portal to Community
• Worked on Single Sign On Authentication using the Confidential out of box functionality
• Worked on creating Process Builders to minimize the use of workflows
• Created Matching rules and duplication rules to avoid duplicate Accounts from being created in the System
• Worked on increasing the code coverage by writing Test Classes
• Developed various Report Types, Custom Reports and deployed them for different business user levels
• Created various Reports (summary and tabular reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Ensured quality delivered by vendors meets contractual expectations
• Provided training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com
• Used Apex Data loader to create, upset, update and delete records on a daily/weekly basis
• Used the sandbox for testing and performed User acceptance testing
• Created Inbound and Outbound Change sets to deploy changes to Production
• Extensively worked with JIRA and Pivotal Tracker to track requirements and status

Environment: Sales Cloud, Apex, Visual Force, XML, SOAP APIs, Mulesoft Clound Hub, Eclipse IDE, Apex Data Loader, Data Import Wizard, MS SQL, Navision, Datawarehouse

Confidential

Developer/Administrator

Responsibilities:

• Administrated and implemented the company’s Confidential CRM application.
• Worked with Sales cloud and Service cloud
• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Confidential .com (SFDC)
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Created custom Approval processes and created Approval steps which used email alerts and field updates
• Worked on SOAP APIs to provide the programming interface to interact with Force.com
• Worked extensively on Defects in relates to Claims and Issues for various projects
• Created Custom objects, Custom tabs, and Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules and Page layouts
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent
• Identify and document bugs and feature requests in the products; determine workarounds for the software defects; work closely with software engineers and customers to implement effective solutions along business-appropriate timelines
• Developed Formulas and Validation rules to maintain the quality of the data
• Created Sandboxes from the Production environment for back up
• Worked on continuous integrations and used GIT HUB
• Deployed applications from Sandbox to Production using Eclipse and Change sets
• Created Dashboards using customized Dashboard components
• Organized daily Scrum meetings with all the team members to make sure everyone are on the same page
• Designed Technical Specification Document based on the requirements and the Existing Systems
• Involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications
• Performed under highly Agile environment with daily Scrums

Environment: Sales Cloud, Service Cloud, Apex, HTML, Visual Force, SOAP/REST APIs, SAP, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard

Confidential

Programmer Analyst

Responsibilities:

• Interacted with user groups to derive the functional requirements
• Developed Use Case along with functional requirements.
• Interacted with the technical and the business team to take business and implementation decisions
• Continuously integrated the new pages into the existing JSP application utilizing JSTL tags
• Involved in various Confidential .com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various Confidential .com Standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Worked on creating Apex classes and triggers for the onboarding process and to convert prospects to customers
• Developed Visualforce pages for user interaction and worked on implementing controllers
• Created Dashboards using customized Dashboard components
• Performed Comprehensive Unit testing and participated in the delivery of the project
• Documented training materials, functional specifications and created periodic status reports
• Held walkthroughs with the business and the technical team in order to communicate enhancement requests and to answer and clear all their queries.
• Configured and customized different account hierarchy and page layout for different territories.
• Created the User Stories in Pivotal tracker tool on the base of requirement.
• Created users, profiles and implemented Object and field level security to hide critical information on the profile users.
• Performed testing in different sandboxes.
• Involved in identifying the requirement from the team with their Business review Checklist incorporating with Service module i.e. Case management
• Provided Level 2 IT support
• Engaged constantly with the client about application issues in their high volume, geographically distributed outlets, analyzed the issues to provide solutions
• Experience in mentoring people on the Level 2 IT support
• Attended and organized regular onsite-offshore meetings to understand and deliver the requirements
• Conducted JAD sessions, analysis development, test inspections and other project meetings throughout project life cycle

Environment: Sales Cloud, Force.com, Apex, JAVA, Visual Force, Eclipse IDE plug-in, Apex Data Loader, Data Import Wizard, MS Office, JIRA, Pivotal Tracker