SUMMARY:

• Over 8+ years of experience as Salesforce CRM Developer Lead, Administrator Lead, Business Analyst, Payroll/Human Resources Analyst on Salesforce. Confidential platform.
• Experience in implementing technology - enabled business solutions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce data applications based on Apex Language and Force. Confidential Platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force. Confidential IDE, SOQL, SOSL.
• Worked on Eclipse IDE with Force. Confidential Plug-in for writing business logic in Apex programming language.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Experience in data migration using Import wizard and Apex Data Loader.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Integrated Apex with External services by making callouts that used SOAP, REST and WSDL services.
• Experience using wave Analytics to create business reports.
• Salesforce and TaskRay System Administrator - creating and deleting new users, assigning permissions, and point of contact for employees experiencing issues.
• Worked on JIRA for ticketing Cases in Salesforce for the case management.
• Experience with data migration and updates through the tool App Exchange Data Loader in
• Salesforce. Confidential and Salesforce Lightning.
• Proficiency in installing App Exchange applications and experience on Configure price quoting (APTTUS CPQ) and (STEELBRICK CPQ).
• Experience in customizing Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in web technologies like HTML, XML, CSS
• Experience in databases such as Oracle and MySQL.
• Extensively worked on Salesforce.com sandbox and production environment including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Proficiency in installing App Exchange applications.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Excellent debugging and documentation skills to achieve the complex business functionality.
• Proficient in cloud based business applications, experience with data management and reporting, in combination with strong analytical skills.
• Have working experience in Design and Development of UI’s Using Visualforce, and HTML.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Worked closely with Business Users to enabled business process using SFDC.
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Workflow Approvals, Dashboards, Custom Objects, Case Management Automation, Integration

Salesforce Tools: Eclipse, Force. Confidential IDE, Explorer, Apex Data Loader, Force. Confidential Platform (Sandbox and Production). Workbench

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Languages: Apex, C, C++, C#, COBOL, JCL, CICS & SQL

Web Technologies: Web Services, Java Script, XML, HTML, CSSDatabase: Microsoft SQL Server, MS Access

Platforms: Windows, Windows Server, Z/OS.

Documentation Tools: MS Office, Snag IT

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

Tools: FILE-AID FOR VSAM/DB2, OLQ, DMLO, SPUFI, CA7, SDSF, CCF, ELIPS, ISPF, TSO, XPEDITER & ABENDAID FOR BATCH/CICS, MAVEN.

Front End Tools: Cold Fusion, Dreamweaver, Frontpage2000, Javascript, Jquery.

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Salesforce Developer Lead/Business Analyst

Responsibilities:

• Performed the role of Business Analyst and interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Documented and shared the requirements with other SalesForce. Confidential consultants for further implementation.
• Various Payroll duties such as mass salary uploads, stop deductions and intercompany transfers, new hire paperwork, process on demand checks (on/off cycle and same day), set up union deductions, and pay groups. Processed for 23,000 employees in US, Canada, and Puerto Rico. Run morning Stats reports, updated Policies in Handbook, Managed Projects.
• Assist the recruiting team with new hires and posting positions.
• Systems Used: Webtop, SalesForce, Admin, Citrix
• Led discussions with the team about feasibility and effective way of leveraging Saleforce. Confidential CRM features to best serve the purpose of the requirement.
• Daily Administration and support of Salesforce Database including managing of multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Analyzed the organizational goals in a more specific detail to gather requirements, assigning and updating tasks as per the generated requirements to the team members at the sprint events.
• Integrated Wave Analytics with other salesforce. Confidential clouds, including marketing Cloud, Service cloud and sales cloud.
• Managed each of the relevant team members to let them understand the connection between Salesforce.com’s relevant features & data sources and their development tasks of the day.
• Developed APIs for administration and automation using Cast Iron Management APIs.
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Implemented new customer support solution using Salesforce. Confidential Service Cloud. Maintained and improved existing SalesForce implementation.
• Performed the roles of Salesforce. Confidential Administrator/Developer in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.
• Provide and organize documents via Salesforce CRM Content or the Documents tab in Customer portal.
• Oversee and manage the implementation of the CRM application using salesforce. Confidential methodologies.
• Defined lookup and master-detail relationships on the objects.
• Working to transition Operations Team from JIRA and TaskRay to Asana - creating and deleting users, creating teams and projects, running customized reports
• Developed Visual Force Page according to the client’s requirement.
• Developed several Apex Triggers, Classes during the project lifecycle.
• Worked with SOSL and SOQL queries to get data from different related objects
• Invocated the queries and Apex methods from JavaScript.
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.
• Created Support Pages for end users using HTML& Visual Force.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Used Force. Confidential platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Working on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction. Which includes the Lightning Component Framework and also involved in building Lightning Component using the aura framework.
• Experience in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Enabled Salesforce Event Monitoring and Wave Analytics to obtain usage analytics.
• Created reusable reports using Wave Analytics to obtain user login and Salesforce access patterns.
• Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit.
• Involved in Social Collaboration project to connect Salesforce Chatter platforms, Zyncro social collaboration tool, Make Positive Passport, Apttus X-Author for Outlook, Jive and
• StreamOnce, Microsoft Sharepoint 2013, and Microsoft Dynamics CRM.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Conducted user meetings, gathered requirements, documented requirements, conducted JAR/JAD sessions, developed solution approach for Siebel
• Involved in gathering requirements for creating various data elements, various attributes, pre-defaults, drop downs, read only / editable fields, auto generation, calculated fields, constraint pick lists, multi value groups and data mapping for one time and batch loads
• Hosted weekly status meetings, demos and presentations for the stakeholders and other team members
• Performed one time data migration to get Accounts and Contacts data into salesforce.com.
• Developed ongoing Integration to get Accounts and Contacts data from Partner Database into salesforce. Confidential on daily basis using informatica.

Environment: Saleforce. Confidential platform, Trizetto QNXT (Provider, Contract, Member, Claims Modules), orac Service Cloud, Apex, Wave Analytics CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML, CPQ, Apttus.

Salesforce Lead Developer/Admin

Responsibilities:

• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Created browser-based UI using HTML, JavaScript, AJAX components.
• Migrated to Lightning from classic UI.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers Responsible in customization of service cloud 3.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked with service cloud 2 and well aware of all features.
• Created and deployed Several Reports using salesforce.com platform.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and public web service methods.
• Experience in using Eclipse IDE.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Used Wave Analytics to create dashboards to enable greater visibility into various aspects of data such as trends, team performance.
• Used pick lists, dependent pick lists and implemented search functionality in pick lists and auto refresh and auto search on selecting pick lists.
• Deployed, configured, and tested Apttus X-Author (Outlook plug-in) from AppExchange to enable Salesforce chatter pane including all functions in Outlook.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used Email templates in HTML and Visualforce.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.
• Worked with methods to insert, update records without redirecting users to create a new Record.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages.
• Used Data Stream feature in Marketing Cloud Connect. Where we utilized data across all digital marketing in the entire Salesforce Platform including Custom Objects.
• Work with ETL team for data integration between MDM, Validation systems to/from Veeva application on quarterly/weekly/daily basis. For instance, Alignments & Call Plan data.
• Build interfaces to load Quarterly Alignments (User-Terr, Acc-Terr), Targets, Call Plans into Veeva application from ODS.
• Implementation, Configuration and on-going Administration and Support of the Veeva CRM system with 1500+ users from both Commercial Sales.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Provided technical support for over 1600 users of Salesforce and Marketing Cloud CRM tools.
• Served as CRM System Administrator to ensure proper setup and maintenance for the CRM tools and its users.
• Used wave analytics helped the organization improve the number of sales and also understand the flaws which are further taken care by sales team.
• Utilize TaskRay to designate projects for 2012-2015task.
• Using Salesforce TaskRay project .
• Very good experience on Veeva Vault (PromoMats and MedComms). Have created document types, workflows, roles, stages. Have integrated Veeva Vault with Veeva CRM for various business requirements.

Environment: Salesforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Admin

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Developed Salesforce. Confidential workflow rules and triggers using Apex for updating Users based on Location records.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed Validation and Trigger code for objects and fields.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Experienced in making Visual Work streams for robotization in Sales and Service Clouds.
• Developed various Visual Force pages as per the requirement.
• Experienced in the Unit Testing for the customizations and developments done during the project.
• Worked on defining interfaces and data mapping between Siebel and various applications accessing Siebel downstream Schema to access data including OBIEE for reporting.
• Systems integration test, SIT Regression, Functional testing & UAT Phases.
• Implemented wave analytics to track overall business which increased 20% of overall sales. The case history and product usage data improved product design gaps.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Given specialized support to more than 1600 clients of Salesforce and Marketing Cloud CRM apparatuses
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Gathered field requirements from marketing managers and created new fields, tested/integrated field mapping to Salesforce.com, set campaign naming convention, scrubbed/uploaded prospect data from Eloqua to Pardot, developed master-exclude list and trained user community how to use Pardot for lead and campaign management.
• Clear Channel/Cumulus Media management software to keep coworkers on track with projects.
• Utilized Remote Desktop to resolve and manage account security issues, disabling accounts and resetting passwords.
• Upload global trade show and webinar attendee leads into Pardot and Salesforce. Confidential and established best practices for creating form handlers and marketing tagging in Pardot to help produce more sales-ready, actionable leads for the sales teams. Use DemandTools to upload mass data revisions in Salesforce.com.
• Leading the design of APIs for integration of IBM WebSphere Commerce with Web Services and FTP servers in IBM WebSphere Cast Iron and development of proxies in Apigee.
• Development and Testing of API in Cast Iron for integration IBM WebSphere Commerce with partner applications and SFDC applications.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

Environment: Force. Confidential API, Google API, Controllers, Sharing Rules, Java Script, Web services, Triggers, Controllers, Workflows, Email Updates.

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce. Confidential CRM implementation.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Maintained user roles, security, profiles and workflow rules wherever necessary.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Developed various Custom Objects, Tabs, Components and Visual Force
• Integration with Cast Iron.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API.
• Data Migration from Legacy Front Range to SalesForce.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Maintain project documentation within project management tools
• Assist architect with overall solution (i.e. object structure, development of formulas, integration points, needs for non-native functionality)
• Configure Salesforce.com
• Solid involvement with Salesforce. Confidential CRM full usage, relocation of Sales, Marketing, Service mists, Communities and Force. Confidential stage.
• Worked on Journey/Audience Builder for email campaign.
• Build email templets and Created Journey Builders and Custom hub exchange connector.
• Customized push notifications.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force Pages, Data Loader.