SUMMARY:

• In depth understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good experience with Configuration, Customization, Development and Support experience on Salesforce. Confidential Platform.
• Experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Strong experience in Development and Customizations of Salesforce. Confidential applications using Visualforce, Apex Classes, Apex Triggers, Page Layouts, Sharing Rules, S-Controls and Migration Tools.
• Have good working knowledge in querying salesforce. Confidential database using SOQL & SOSL queries using Force. Confidential Explorer.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Hands on experience in Administration setup like Manage Users, Security Controls and Data Management.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall and Scrum Methodologies.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Developed and worked on different Salesforce. Confidential environments such as sandbox and production environments.
• Development of Salesforce with Eclipse IDE with Force. Confidential Plug-in, Data Loader, Force. Confidential Explorer, Metadata, SOAP, REST and web services API.
• Experience with Web-to-lead, Web-to case, Email-to-case.
• Thorough knowledge in the security and sharing model which is used to finely control theuser access to different data.
• Created Queues, Public Groups and Email Templates.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in wide range of languages and technologies such as AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Versatile team player with excellent analytical, presentation and inter-personal skills.

TECHNICAL SKILLS:

Salesforce Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Salesforce Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML.

Languages: Java, JSP, XML, HTML5, Java Script, CSS.

Tools: /Utilities: Eclipse, Force. Confidential IDE, Workbench, SOQL Explorer, Jenkins.

Methodologies: Agile, Waterfall, SDLC, Scrum.

Databases: MS SQL Server 2005.

Operating Systems: MS Windows, UNIX, LINUX.

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

Salesforce Developer

Responsibilities:

• Experience in understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experienced in leveraging Sales Cloud functionality including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Custom UI development of Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Develop custom Email templates in HTML and Visualforce.
• Developed discount plan offer template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Developing the Segmenting and prioritizing process for B2B and B2C target audience.
• Developing various salesforce. Confidential objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards for requirements
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers for discount programs.
• Created various Scheduled and Batch Apex jobs as per the requirements provided.
• Implemented community portal for external users.
• Developed Custom Validations to override the Salesforce default validation rules.
• Worked on Changing and Updating Templates in Email Creation Flow in order to generate them automatically for customers in marketing cloud.
• Created custom reports to track the cases, assets to be available to different levels of the organization based on their profiles.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Experience in GIT HUB as a version control system.
• Moved Code from Sandbox to Production using Jenkins and Change Set.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Integrated the databases like SQL to the Salesforce using Jitterbit.
• Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Developed and deployed workflows and approval processes for opportunities and products.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used REST and SOAP APIs to integrate Salesforce endpoints from Force. Confidential to external applications.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developing targeted lead generation strategies to highest priority segments.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Created and Customize VF pages to enhance the functionality to display information from different objects and update them dynamically on the same page using JavaScript.
• Analyzing demand generation results across KPI’s and use analysis to continually refine strategy.
• Managed the relationship with executive stakeholders to define KPI’s and secure resources for ongoing lead generation efforts via periodic reporting of KPI’s and business case development.

Environment: Salesforce. Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Salesforce Developer/ Administrator

Responsibilities:

• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA and Rally for issue tracking and project management.
• Designed, Implemented and Deployed Custom objects, Custom tabs, Components to suit to the needs of the application.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Force. Confidential IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Generate Email Templates and have knowledge in bulk emailing users.
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards.
• Used Data Loader and Jitterbit for data management in Force. Confidential platform.
• Created various Communities in salesforce in order to meet the business requirements.
• Migrated and Deployed code using Change Sets and Eclipse IDE.
• Integrated the databases like Siebel to the Salesforce using SOAP and REST API’s.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Effectively created the Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Implemented continuous integration using Jenkins and SVN.
• Handled the deployments process using GIT HUB.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce . Confidential Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked on Chatter and Email integration features related to Sales cloud.
• Developed and deployed workflows and approval processes for opportunities and products.
• Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales.
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.

Environment:: Salesforce. Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, AngularJS, Bootstrap, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Jenkins, Jitterbit, Force. Confidential API Eclipse IDE Plug-in, JavaScripting.

Salesforce Developer

Responsibilities:

• Followed Agile Scrum methodology and used JIRA for project tracking.
• Developed and Deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules .
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Customized several Validation Rules, tasks, Workflow Rules, Triggers, Apex classes to achieve the complex business functionality.
• Created Visualforce Pages for Custom Login and Configuration of Communities.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners.
• Implemented Email to Case for various businesses and developed Assignment rules and workflowsto assign and notify the cases to users or queues.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Deployed and migrated code using Change Sets.
• Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Developed CSS (Cascading Style Sheets), Bootstrap for creating effects in Visualforce pages.
• Extensively involved in Unit Testing using Test Methods using Force. Confidential utilities.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Jenkins, Custom Objects, Custom Tabs, Email Services, Security Controls, WSDL, Eclipse IDE Plug-in, CSS, Bootstrap.

Java Developer/Salesforce Administrator

Responsibilities:

• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed GUI following UI/UX principles using JSP, HTML5 and client validations using Java Script.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Actively involved with Business analysts, other developers, involved in enhancement of business modules.
• Worked on various salesforce. Confidential standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match functional needs.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

Environment:: Java, JSP, Servlets, Java Beans, MVC, JMS, JavaScript, HTML5, DHTML, XML, salesforce. Confidential platform, Validation Rules, Workflow Rules, Apex classes, Triggers, Formula Fields.