SUMMARY:

• Having 9 years of professional IT experience which includes 4 years of experience on Salesforce.com and Siebel CRM Platform.
• Involved in various parts of the software development life cycle (SDLC) like Estimations, Analysis, Design, Development, Testing, Reviews implementation of IT solutions, Production support and Team management.
• Experienced in working with business to map out their existing Business Processes to SFDC and providing system - based solutions that increase efficiency and reduce operating costs.
• Expertise in configuring and administrating Salesforce CRM tasks like creating Profiles, Roles, Security Settings, OWD Settings, Users, Page Layouts, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Requirement Analysis, Design, Coding and Unit testing of application using Force.com Platform.
• Proficient in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Reports and Dashboards.
• Experience in working with Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods, Visual Force Pages, Application Design and Development on Multitenant Force.com platform.
• Proficient in Triggers, Database design & SOQL Queries
• Working knowledge of Territory management, Duplicate management, Email to Case, Web to Lead Automation, Case Assignment, Case escalation rules and Tabular, Summary, Joined and Matrix reports and Dashboards
• Implemented Org wide rollout of Salesforce1, Chatter, Work.com for business specific use cases
• Experience in handling and coordinating deployments using various migration methods/tools such as Change sets, Eclipse IDE and ANT
• Extensive experience in Siebel versions 8.0, 8.1 and 8.2.2.2 Implementation.
• Excellent knowledge in Siebel Configuration, Scripting, Workflows, Administration and Siebel Testing.
• Having good experience on Siebel Financial Services, Siebel order management and Siebel public sector.
• Have extensive experience in full life cycle for major Siebel implementations involving Requirements Understanding, Analysis, Estimations, Solution, High level and Low level Designs, Implementation, Testing and Maintenance.
• Worked on Siebel EAI includes creation of IO, Data map, Inbound and Outbound Web Services.
• Equally at ease working within a team and independently
• Good Interpersonal, Communication skills and Leadership abilities
• Worked on Siebel admin activities.

TECHNICAL SKILLS:

Application Development: Apex Classes, Triggers, Visual Force Pages and Controllers, Javascript, SOQL, SOSL,HTML,XML, Siebel configuration, Scripting, workflows and EAI

Database: Oracle 11g/9i,MS SQL Server

Operating systems: Linux,Windows NT, 2000, XP

PROFESSIONAL EXPERIENCE:

Confidential, MN

Environment: s: Salesforce.com Platform, Data Loader, Apex, Visual force

Salesforce Dev/Admin

Responsibilities:

• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages
• Prepared Functional specification documents and Technical docs
• Worked extensively on various Salesforce.com Standard objects like Accounts, Contacts, Activities, Cases and Campaigns
• Aligned Accounts, Contacts and Sub Accounts to Sales reps using Territory Alignment Management
• Managed user accounts and security - including new user account creation, role management, sharing rules and security controls
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker worked with import tools such as Apex Data Loader, Dataloader.io and Import wizards
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Record Types, Objects, Tabs, and custom Apps
• Worked with Data integration team and provided the requested data while integrating Siebel application with Salesforce.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals
• Built the Organization's Role hierarchy by adding the roles as per the organization structure and created Custom profiles to satisfy the organization’s hierarchy
• Experience in Implementing single-sign on and sharing rules at object, record and field level for different users in the organization
• Worked on Reports (Summary, Matrix, Tabular and Custom Reports), Dashboards, Dynamic Dashboards and Analytic snapshots
• Implemented different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationship
• Setup Case Assignment and Case Escalation rules that trigger other actions
• Helped Testing team in writing SIT and UAT test cases
• Drove System Integration test and User Acceptance test
• Experience working with Vendors to troubleshoot issues

Confidential, TX

Environment: s: Salesforce.com Platform, Data Loader, Apex, Visual force

Salesforce Dev/Admin

Responsibilities:

• Responsible for gathering business requirements and clarifying business requirements
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages
• Prepared Functional specification documents and Technical docs
• Managed user accounts and security - including new user account creation, role management, sharing rules and security controls
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker worked with import tools such as Apex Data Loader, Dataloader.io and Import wizards
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Record Types, Objects, Tabs, and custom Apps
• Worked with Data integration team and provided the requested data while integrating Siebel application with Salesforce.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals
• Built the Organization's Role hierarchy by adding the roles as per the organization structure and created Custom profiles to satisfy the organization’s hierarchy
• Experience in Implementing single-sign on and sharing rules at object, record and field level for different users in the organization
• Worked on Reports (Summary, Matrix, Tabular and Custom Reports), Dashboards, Dynamic Dashboards and Analytic snapshots
• Implemented different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationship
• Helped Testing team in writing SIT and UAT test cases
• Drove System Integration test and User Acceptance test
• Experience working with Vendors to troubleshoot issues
• Experience in handling and coordinating deployments using various migration methods/tools such as Change sets, Eclipse IDE and ANT

Confidential

Environment: s: Siebel Public Sector 8.2.2.2, Oracle 11g.

Siebel Senior Developer

Roles & Responsibilities:

• Configuration of Siebel public sector Application to support the client’s business requirements using Siebel Tools 8.2.2
• Keep tracking of non-repository objects, planning migrations to SIT/UAT/PROD and make sure that Applications are stable post migrations
• Created and Configured GUI Layer to meet the business Requirements.
• Configured new Business Objects and Business Components to perform Business Logic..
• Created new joins and links for the components to display the required data in the UI Layer.
• Configured Extension Columns to the Tables as per the requirements.
• Configured User Properties at Business Component and Applet level.
• Configured Audit Trails for capturing the BC data
• Responsible for understanding business requirement and preparing the TDD.
• Responsible for Preparing Unit Test case Design documents.

Confidential

Environment: s: Siebel Public Sector 8.1, Oracle 11g.

Siebel Senior Developer

Roles & Responsibilities:

• Created and Configured GUI Layer to meet the business Requirements.
• Configured new Business Objects and Business Components to perform Business Logic.
• Configured on Personalization’s of Applets and views to meet the business requirements.
• Configured Applet Toggles, Drilldowns in the Applets.
• Created new joins and links for the components to display the required data in the UI Layer.
• Configured Extension Columns to the Tables as per the requirements.
• Customized MVG Applet, MVL, MVF, pick lists, Pick Applet.
• Configured User Properties at Business Component and Applet level.
• Involved in Creation of MLOV’s.
• Configured Audit Trails for capturing the BC data
• Configured Serialization Rules
• Involved in Incremental Compilations
• Responsible for understanding business requirement and preparing the TDD.
• Responsible for Preparing Unit Test case Design documents.

Confidential, NY

Environment: s: Siebel Public Sector 8.0, Oracle 9i.

Siebel Developer

Roles & Responsibilities:

• Configuration of Siebel financial Application to support the client’s business requirements using Siebel Tools 8.1
• Involved in updating technical design document
• Configured Links and Pick lists as a part of customization.
• Created and configured business objects, business components, screens, views, applets, multi-value links and MVG to reflect all the changes made according the requirements.
• Configured Pick lists, MVGs, & Drilldowns respect to the requirements.
• Involved in Unit testing.