PROFESSIONAL SUMMARY

4 years of professional work experience across multiple functions in the IT industry with 3 years of extensive experience in  Salesforce.com CRM and Force.com platform across multiple industries.

• Experienced in analyzing and documenting business requirements, entity relationship diagrams and implementing them to Salesforce Custom Objects, Junction Objects, Master - detail relationships and Lookup relationships.
• Experienced in creating and implementing Roles (hierarchy), Profiles, Email Services, Page Layouts, Workflow Alerts (and actions), and Approval Workflow.
• Experience in Salesforce.com SFA, Force.com API, SOQL, SOSL, Apex Classes, Apex Triggers, Visualforce pages and Integration
• Designed custom formula fields, field dependencies, Validation Rules and search layouts.
• Good experience in working on Eclipse IDE with Force.com plug-in for writing business logic in Apex programming language.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of the organization.
• Extensive experience customizing and managing standard apps (lead, case management web-to-lead, Web-to case, Email-to-case) and creating custom apps.
• Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and Data Loader.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in databases including MS Access & MS Excel.
• Experience in providing production support, issues analysis and resolution.
• Excellent analytical, de-bugging skills and documentation skills.

SKILLS

SALESFORCE TECHNOLOGIES Apex, Apex Classes/Controllers, Apex Triggers, Case Management automation, Workflow and Approvals, Dashboards, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Custom Objects, Sales Cloud, Service Cloud.: SALESFORCE API TOOLS: Eclipse IDE, Apex Explorer, Offline Edition, Lightning, App Exchange Data Loader

LANGUAGES Apex, SQL, Java, J2EE, JavaScript, HTML, XML, AJAX, R (statistical programing).: OTHERS (APPLICATIONS/SKILLS): JIRA, Heroku, pingOne, pardot, Data Analysis, Wave Analytics (XLMiner, SPSS, Tableau), Agile Methodology, Lean Six Sigma, MS EPM, MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Salesforce.com Administrator/Developer

Responsibilities:

• Performed the roles of Salesforce Consultant and Administrator in the organization.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Implemented Workflows, Alerts, and Assignment rules.
• Created tasks for users based on the workflows.
• Configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Created Report Folders to assist managers to better utilize SFDC as a sales tool.
• Designed and implemented various Email templates for Auto-Response to customers.
• Worked on Case Management.
• Involved with SFDC Premier Support and handled the support cases with the help SFDC support.
• Training the end-users of the SFDC CRM application.

Environment: SFDC platform, Apex Language, VisualForce, Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services

Confidential, Newark, NJ

Salesforce Developer

Responsibilities:

• Work with business and functional teams to gather requirements, design quality solutions, and create development specifications. (Scrum environment) 
• Develop and configure the salesforce.com instances and force.com applications.
• Provide on-going support of existing SFDC instances containing Sales and integrated applications.
• Clearly communicate project expectations and solutions to team members and business users.
• Contribute to the overall application design and layout. 
• Evaluate data entry, import processes and ensure proper data quality standards exist for the CRM applications.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to- Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Debug Apex scripts using Debug Logs and System Log Console to catch exceptions and execute governors and limits.
• Used organization security, network-based security and session security to implement platform security.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data 0quantity and data consistency.
• Created Many-to-Many relationships to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed APEX classes, Visualforce pages and APEX triggers to advance the custom functionality as per the requirements.
• Work with (on and offshore teams), functional leads to transform new requirements into design and implementation.
• Responsible for unit testing for new enhancements and/or fixes and system integration.
• Work effectively in a team environment consisting of project leads, technical leads, developers, contractors, business analysts, support staff and/or system users.
• Follow SDLC process and help realize application performance maturation.
• Effectively balance and prioritize multiple projects concurrently. 
• Capable of recommending alternate choices, trade-offs, and impact analysis

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, JavaScript.

Confidential, Fairfield, NJ

Salesforce Administrator

Responsibilities

• Created user Roles and Profiles, security controls and shared settings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Involved in querying Salesforce tables using SOQL & SOSL
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Training the internal business users to use the application and develop their own custom reports.

SFDC platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Roseland NJ     

Accounting Software Administrator

Responsibilities

• Experienced in Inter-company Account Reconciliation using QuickBooks and Microsoft Excel
• Proficient in Invoice processing and vouching using JDE software
• Experience Correcting possible errors and exceptions in intercompany transactions.
• Proficient in Preparing presentation and reporting to senior management
• Expertise in Preparation of financial statements (balance sheets, income statement and statements of cash flows)
• Heavy use of Microsoft excel functions, formulas and correction of miscalculations
• Experienced with General bookkeeping such as checks, deposits and payments.

Microsoft Excel, JD Edwards, QuickBooks, Microsoft Outlook, PowerPoint, Access