PROFESSIONAL SUMMARY:

• A salesforce certified professional with over 10 years of IT experience includes 6 Plus years of experience as Sr. Developer, Administrator and Support Specialist with domain experience in Insurance, Retail, Aeronautical and Automotive domains in Software Development and support of applications.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types, Approval Processes, S-control, Assignment rules, Validation rules, bulk Triggers, etc.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in data migration using Data Loader, Import Wizard.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked closely with Business leads, Project managers and end users to enable business process using SFDC.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Continually provided value added services to the clients through thoughtful experience.
• Acquainted with SalesForce.com sales policies and procedures.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex,Visualforce,Java,HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA.

Database: MS SQL Server 2000/2005, PL/SQL,Oracle 8i/9i/10g,MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Omaha, NE

Lead Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Participated in project blueprint workshops to understand the business needs and objectives of the system
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system
• Interacted with users and different teams, involved in the application development for better development, understanding of the business, and IT process
• Enabled Accounts, Contact, Product, Leads, Opportunity, Contract and Campaign management in Sales Cloud and migrated these records from legacy CRM systems to Salesforce
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation
• Created Custom Apps &Fields, Custom Reports, Field help, Custom Formulas, and Field History Tracking
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Workflow Approvals
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick Lists .
• Configuring Price Quotes using Apptus CPQ by triggering complex approval process.
• Used Apptus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
• Worked with different Force.com Add-ons like APPTUS, Dream Factory and Cloud 9 Analytics.
• Partnered on implementation of Apptus system as the core Deal Desk management and Quoting tool
• Coordinated the implementation of Salesforce (Apptus) for the maintenance and processing of company NDAs.
• Implement Apptus with multi-currency and email Approvals
• Customized Dashboards to track project status and performance of business centers
• Participated in Spark sessions for requirement gathering, analysis, and design
• Used Apex classes and Visual force pages to customize customer portal
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle
• Integrated the Web Services for extracting the data from external systems
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports
• Created ETL test data for all ETL mapping rules to test the functionality of the data mappings
• Performed maintenance tasks, system health checkup and ensuring system works to support day to day operations

Environment: Saleforce.com platform, Salesforce.com Platform, Sales cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform (Sandbox and production), Force.com IDE.

Confidential, Denver, CO

Salesforce Developer/ Off shore Coordinator

RESPONSIBILITIES:

• Developed sales and marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts and Activities
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Intensely worked with Apex, S-Controls, Triggers, API integration
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity
• Created and used Email templates in HTML and Visual force
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, New Jersey, NJ

Salesforce Developer

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Followed agile methodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed a customer feedback and satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Apex Triggers, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential

Sr. Business Analyst & Reporting Lead

RESPONSIBILITIES:

• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
• Interacting with the department leads for application & reports requirement gathering.
• Bridging the gap in domain understanding between the Business team and technical team.
• Coordinating with the stake holders, project leads to translate the business requirements into actual project plan.
• Creating Process Design Documents (PRD)&Business specification documents.
• Creating Use Cases, User Interface Designs, Report Specifications and Information flow documents (System Module Interfaces).
• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
• Working with the development team to get the bugs fixed
• Creating Change Request & user training documents.
• Analyzing the change request and coordinating the changes required with the development team
• Developing SQL queries, doing table &data mappings and creating reports for project deliverables
• Creating different month end reports like: Open/Posted payments, Open/Settled Invoices, Open/Fulfilled orders, Cash flow report (Account Receivables, Account Payables), Payroll taxes, Department wise payroll data
• Participate in User training workshops

Environment:C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Server.

Confidential

Business Analyst

Responsibilities:

• Study the current state of the processes. Prepare the AS-IS process map and the TO-BE scenario.
• Interacting with the department leads for application & reports requirement gathering.
• Bridging the gap in domain understanding between the Business team and technical team.
• Coordinating with the stake holders, project leads to translate the business requirements into actual project plan.
• Creating Process Design Documents (PRD) & Business specification documents.
• Creating Use Cases, User Interface Designs, Report Specifications and Information flow documents (System Module Interfaces).
• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.
• Working with the development team to get the bugs fixed.
• Creating Change Request & user training documents.
• Analyzing the change request and coordinating the changes required with the development team
• Developing SQL queries, doing table &data mappings and creating reports for project deliverables
• Creating different month end reports like: Open/Posted payments, Open/Settled Invoices, Open/Fulfilled orders, Cash flow report (Account Receivables, Account Payables), Payroll taxes, Department wise payroll data
• Participate in User training workshops.

Environment: C++, C#.Net, VB.NET, PL/SQL, XML, MS VISIO, SQL Server