SUMMARY:

• Over 8+ Years of experience in IT with around 7+ years of experience in Salesforce.com CRM Platform as a Developer/Administrator including analysis, modeling, design, coding, testing and implementation on various business domains like Insurance, healthcare, Media and Retail and 1 year of experience as Java Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Salesforce Certified Platform Developer I and Certified Salesforce Administrator.
• Strong knowledge of sales, marketing, service and support automation.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Hands on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience on Sales Cloud, Service Cloud, Marketing Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Salesforce.com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Experience in deployment of applications from Sandbox to Production using Change Sets.
• Knowledge on Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, and Visualforce pages.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Experience in working with SOQL, SOSL, CSS, and Force.com Web Services.
• Experience on Single Sign On, Delegated Authentication and SAML.
• Knowledge in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Good experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Expertise in Agile and Scrum methodologies and waterfall model.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End - to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader.IO, Force.com Excel Connector, ANT tool kit, Work bench, Eclipse IDE, Force.com Platform (Sandbox, and Production)and Sand box testing

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, Java, Java Script, UML, HTML, XML, XHTML, DHTML,SQL.

ETL Tools: Apex Data Loader, Informatica, Force.com workbench.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access.

PROFESSIONAL EXPERIENCE:

Confidential,Tampa,FL

Sale Sforce Developer

• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language .
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
• Provided user support and bug fixing activities as per the SLA.
• Co-ordinate and worked with offshore team and other client teams to resolve production issues.
• Worked with Business Analysts in solving various cases related to configuration issues and user login issues.

ENVIRONMENT:: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers

Confidential,COLUMBIA,OH

SALESFORCE DEVELOPER / ADMINISTRATOR

• Create and maintain documentation of application requirements based on system and process enhancements, policies, application configuration and any related materials for users as database applications are developed.
• Keeping up-to-date with new system features and functionality and providing recommendations for process improvements.
• Created custom Dashboards for managers home page and gave accessibility to dashboards for authorized people.
• Prepare data files and uploads data into Salesforce.com using API data loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used the sandbox for testing and migrated the code to the deployment.

ENVIRONMENT: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, GitHUBEmail Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XML, Web Services, SOAP,UI, Eclipse, SOQL, SQL.

Confidential, COLUMBUS, OH

SFDC DEVELOPER/ADMINISTRATOR

• Interact with Business users to understand clients requirements and translate them into a technical reality that is extendable and maintainable.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Identifying SFDC usage problems (Governor Limits) and craft technical / communication plans to IT/business team.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Create test scenarios on Sandbox environment and use Force.com component deployment wizard to migrate data between Force.com IDE and Sandbox environment.
• Performed data migrations using Salesforce.com Data Loader.
• Implemented REST Endpoint Apex classes for inbound web services.
• Develop and configure reports for different user profiles.

ENVIRONMENT: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential

SALESFORCE BUSINESS ANALYST

• Interacted with various business analysts, analyzed the requirements and developed the data model to suit complex business needs.
• Created vision, scope, and use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Interfaced with business users to prepare and update Business Process Requirements (BPR).
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed, Implemented and deployed the Page layouts, Custom tabs, Components, and S Control to suit the needs of the application.
• Used custom buttons and links to enhance the user interface and make data easily available for the end users
• Performed integration testing to integrate different modules together.
• Worked closely with testers to identify bugs in the application and fixed the bugs identified during testing.
• Used data loader to load the data from CSV files on to Salesforce.
• Used complex validation rules, cross object formulae, lookup rules, workflows and dynamic approval processes to implement business logic.
• Imported data into custom objects from various sources using Data Loader.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Enhanced many existing logics to improve the process flow.
• Used Sandbox for developments, testing and migrated the code to production instance after UAT testing using change sets.
• Created various reports and setup reports folders to authenticate user based on their profiles (Permissions).

ENVIRONMENT:: SFDC platform, Apex Language, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential

SALESFORCE ADMINISTRATOR

• Created Sales force s Objects and related metadata necessary to support customizations across instances.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created page layouts to organize fields , custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented designed and developed Standard and Custom Apex Classes, Controllers . Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
• Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Sales force Chatter functionality for one to many business users.
• Developed Triggers in MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.
• Development of SOAP and REST based web services used for custom development, and used WSDL to expose logic to clients.
• Experience with Outlook Integration, Single Sign On, and Sales force to Sales force functionality's.
• Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, production deployment cycles.

ENVIRONMENT:: Sales force force.com platform, HCSC, Apex, Visual force, Data Loader, Chatter, sObjects, Workflows, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL

Confidential

Java / J2EE Developer

• Involved in various stages of the project life cycle primarily design, implementation, testing, Deployment and enhancement of the application.
• Implemented the MVC architecture using Struts framework.
• Involved in writing Validation Scripts using Java Script.
• Proficient in doing Object Oriented Design using UML-Rational Rose.
• Developed web pages using Servlets and XML for various modules.
• Developed HTML and JSP pages for user interaction and data presentation.
• Developed JSPs to implement the business logic, and use Java beans to retrieve the data.
• Involved in Coding of Enterprise Java Beans, which implements business rules, and business logic.
• Used change sets and Eclipse IDE to migrate changes between environments.
• Involved in writing Scripts using AJAX/CSS/HTML.
• Integration testing of the modules.
• Used Oracle as the backend database.

ENVIRONMENT:: Java, J2EE, JSP, Struts, Servlets, WebSphere Application server, Eclipse, JavaScript, Oracle 9i, SQL, JDBC, HTML,UML, Rational Rose, Windows 2000, Apache Tomcat Web Server v7.0.