SUMMARY:

• A Salesforce certified professional with around 9 years of comprehensive experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.
• Salesforce Certified Force.com developer, Administrator and Sales Cloud Consultant
• Apttus Certified CPQ Consultant
• Experience in configuring & customizing the Apttus CPQ and CLM tools
• Experience in Apttus X - author tool for building the proposal and agreement templates
• Hands on Experience in designing and developing force.com applications
• Experience in designing, developing and implementing applications like Sales, Marketing, Communities and Service and Support modules on force.com platforms
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements
• Configured security and sharing rules at object, field and record level for different users at different levels of organization
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Batch Apex, Email Services, Apex Triggers & Web services
• Designed and developed SOAP and Rest based web services to integrate Salesforce with different external system
• Hands on experience with Bulk API, Rest API, Soap API, XML.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer communities
• Excellent interpersonal communication, problem solving skills and Business analytical skills

TECHNICAL SKILLS:

Operating Systems: Windows

Programming Languages: Apex Language (Force.com Platform), Core Java

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components, Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse force.com IDE, Apttus product configuration and customization

Web Programming: HTML, CSS

Scripting Languages: Java Script

Tools: Data Loader, Apttus CPQ tool, Apttus CLM tool

IDE: Eclipse

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Technical Lead/Developer

• Architect, develop & support Salesforce.com (SFDC) platform for Sales & Customer Service Automation.
• Responsible for developing SFDC Apex Classes, Controllers, Extensions Controller, Visualforce Pages, JavaScript, Workflows, Lightening Process builder, Apex triggers and other configuration items such as Reports & Dashboards etc. including working with SOQL and SOSL Queries to meet business requirements.
• My job involves working with tools like Workbench, Dataloader and Informatica for data related deliveries and migration.
• Current engagement also comprises of providing solution for real time Integration leveraging SOAP and REST webservices, to integrate multiple systems such as billing, products master.
• Co-ordination with other teams to decide the communication protocols and integration data points.
• Role also includes producing technical specifications for user requirements specification and Coordinate design & development of Workflows, Validation Rules, & Assignment Flows with team members.
• Code review for the team members.
• Organized maintenance of Salesforce.com System in compliance with Confidential requirements.

Confidential

Salesforce Technical Consultant/Apttus Consultant

• Worked with the Business group for requirement gathering throughout the planning and implementation.
• Worked with groups, Participated in Requirement Gathering Sessions to define their needs and developed a specification document and low level design document of the project.
• Involved in Salesforce.com configuration/customization.
• Involved in Apttus Product configuration and Finalization, Product catalog for Apttus cart.
• Involved in Option, Attributes, Constraint rules configuration.
• Worked on Pricelist, Complex products (bundles), Standalone products, Category setup.
• Worked on pricing setup of products by using Price matrices, Price rulesets and Price dimensions.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Contract management administration (CLM)- Complete life cycle(Contract request & Drafting, Contract Negotiation, Agreement Finalization)
• Proposal and Agreement template creation using Apttus X-Author according to the business needs.
• Quote/Proposal and Agreement document generation using Apttus.
• CLM customization by using triggers, controllers.
• Created new Visual Force Pages, Apex Triggers, Apex Classes, Batch Classes and Schedule Classes.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Developed SOAP based integration from Salesforce to a third party pricing tool.
• Developed integration functionality by using Soap and Rest API.
• Created Test Classes And Performed UAT Testing.
• Provided training to department employees on the use of New Functionality.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Sharing Rules to provide access for limited users.
• Created Approval Processes and Email Templates, Letterheads in HTML and Visual Force.
• Created Data Validation rules and Formulas as per business requirement
• Created Process Builder and Visual Flows to implement business requirements.

Environment: SaleForce.com, Visual Force Pages, Controllers, Apex Language, Data Loader, Java Script, Eclipse IDE, XML.

Confidential

Salesforce Techno functional Consultant

• Communication with Confidential on the project requirements, schedules.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Provide estimates to the Confidential .
• Worked as a team leader, leading 5 team members.
• Single point of contact for the technical deliverables of the project.
• Design and development of various modules of Opportunity management and Case management module.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked with Service Cloud technology and on premise infrastructure integration for Salesforce.com.
• Complete configuration and customization of Salesforce customer community for Case management module
• Code review
• Provide support to team in technical/functional issues.
• Configuration of customer community
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created and maintained users, profiles and roles.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented picklists, dependent picklists, and validation formula fields to the custom objects.
• Worked with Sales force.com Reports, Dashboards and deployed several Reports using salesforce.com platform.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with field & page layout customization for the standard objects like Account, contact and Leads.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Configuration and Customization specifically for Salesforce1 app
• Built Visual Force Pages for Salesforce1 app.
• Customized Salesforce chatter as per collaboration need around the case.
• Integrated Visual force with JavaScript framework to allow for a more animated and rich user interface.

Environment: Salesforce, Import Wizard, Controllers, Apex Language, Salesforce1, Data Loader, Visual Force Pages, Mozilla Firefox, Internet Explorer, Microsoft Excel, XML.

Confidential

Salesforce Developer/Consultant

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Provided estimates to the Confidential .
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpage in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Sales Force implementation.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/Groups and follow application as well.
• In the design and development of user interface for the customer in the customer portal (now Customer community). An efficient and easy UI for creation, search, and update of case via customer portal was built.
• In the development of email services to create and update a case via email.
• Design and development of complex logic to associate a case with the asset(s)/account/entitlement(s).
• Configuration of standard features of Salesforce (including entitlement process).
• Provide support to team in technical/functional issues.
• Packaged and Deployed customizations from Sandbox to other environments using Change sets, Kintana Tool.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Created Visual Force pages and Apex Classes which were used in customer portal website.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Developer/Admin

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, and documenting the functional and non- functional requirements.
• Requirement gathering with Confidential and discussion on the mapping of objects and fields from SFDC system to SAP system.
• Complete Design and development of contract management (Creation of contract, Billing of different type of products, Revenue associated) module. Design documentation related to the SFDC part.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed workflows wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Provide solution design to implement the requested functionality in salesforce
• Co-ordination with other team members from SAP and SSIS teams.
• Worked on different design patterns.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Developer/Admin

• Analyzed the requirements based on business data and user requirements.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents
• Batch apex classes development for territory management (Lead Assignment, Account Assignment, Opportunity Assignment, Task and Events Assignment).
• Customization of the lead conversion process ( Confidential need more than what is provided by the standard conversion process, additional functionality was implemented).
• Defined Org wide default to restrict access from users.
• Created Sharing Rules to provide access for limited users.
• Created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• Developed VF Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Provided training to department employees on the use of New Functionality.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Entitlement, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Created Approval Processes and Email Templates, Letterheads in HTML and Visual Force.
• Created Reports, Custom Report Types and Dashboards to track data of Standard Objects and Custom Objects.

Environment: Salesforce CRM, Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Batch Apex, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Developer

• Apex development (customization) for quote management in which there was implementation of complex business logic.
• Deployment of objects, triggers, classes through eclipse and change sets.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Actively participated in weekly and monthly status& business user meetings
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Developed VF pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined Org wide default to restrict access from users.
• Created Sharing Rules to provide access for limited users.
• Created Assignment Rules on Leads using Apex Triggers.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Created Custom Buttons Using JavaScript.

Environment: Salesforce CRM, Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Batch Apex, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Developer

• Lead, Opportunity, Account management and Lead integration by using SOAP APIs (Salesforce webservices (WSDL) was consumed by a third party tool).
• Worked on the integration between Salesforce and Java based website for lead integration.
• Worked on Apex web service classes, VF pages, Apex controllers, Apex triggers.
• Worked on Apex schedule classes, Batch apex to process large volume of data.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions
• Design document creation and Confidential interaction, worked on the development visual force pages and classes, loading data through apex data loader.
• Worked on lead assignment and Case assignment rules
• Integrated Visualforce with JavaScript framework to allow for a more animated and rich user interface.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Created Test Classes And Performed UAT Testing.
• Performed day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports).
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked on REST webservices for integration of Salesforce with the mobile application

Environment: Salesforce CRM, Force.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Batch Apex, HTML, Java Script, Eclipse IDE.