SUMMARY:

• Around 9 years of experience in IT industry includes 5 years of experience in Salesforce. Confidential CRM Platform as developer/admin and 4 years of experience in .Net, VBA & SharePoint developer.
• Certified Platform 1 developer and Salesforce Administrator (201)
• Release Management, Major and Minor Releases and deployments, Change sets.
• In - depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good Understanding business goals and processes, requirements gathering, implementation, testing, migration, rollout, training and ongoing administration.
• Strong in Aura lightning framework with Applications, Components, Controllers, Stylesheets.
• Strong Experience in building modern Visualforce pages using HTML5, CSS3, Bootstrap, SaSS/LESS, JavaScript, AJAX, json, jQuery, Angular.js
• User Provisioning and De provisioning by integrating Salesforce with UAR user interface that will be UAR and PeopleSoft using Webservices API and SOQL, SOSL .
• Experience in Salesforce development including Apex Classes / Controllers, Visualforce, Apex Triggers, Scheduler and Batch Processes, Queue Jobs, Flexi Jobs, Flows and Plug-in, Custom setting and used Salesforce API.
• Experienced in integration of Salesforce. Confidential with external applications by using Web Services API, Metadata API, Streaming API.
• Worked with command line interface, import wizard to migrate the data from Oracle database, also used Apex Data Loader to perform the DML operations by using CSV files.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Experience in Salesforce Marketing Cloud Implementation and Lightning Design System.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce. Confidential workflows and configuring Salesforce. Confidential to meet business requirements.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Implemented Single sign-on to access SalesForce platform from any of the social networking site like Facebook or Google
• Experience in creating Custom Objects, Custom fields, Formula Fields, Validation rules, Custom Tabs, Products and Price books, Reports and other components as per the client requirements.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Experience in Web Services to integrate with the third-party applications, MDM Integrations and AppExchange apps.
• Worked in Creating Roles, Profiles, Email Templates, Page, Workflows, and Approval Process.
• Expertise in implementing field level security and page level security based on the profiles.
• Worked on Sharing rules including Owner to Owner (Role/Public Group) and criteria based sharing
• Working experience in Agile, Waterfall SFDC methodologies.
• Experience on different work environments included, Development, Test, UAT and Production.
• Creating detailed documentation and deployment process on issues for future follow ups in Release Items.
• Self motivated, self-directed and ability to work independently and on a team

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Custom Setting, Flows and Plugin

Salesforce Tools: Eclipse, Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Force. Confidential Data Loader, Force. Confidential Excel Connector, Force. Confidential Platform (Sandbox, and Production)

Testing Tools: QTP, win runner, QC, Bugzilla, Load runner and Sand box testing

Databases/ETL: Microsoft SQL Server 2000/2005/ 2008, MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Informatica.

Integration: Consuming and providing WSDL for SOAP and Consuming and providing REST service, Streaming API, Metadata API

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office

Languages & Scripting: Apex, Aura, VF components, VB.Net, C#.Net, VBA, Ajax, Java Script# and VB6.0, VBScript, HTML, XML, XHTML, DHTML, SQL, AngularJS

Net Networking: TCP/IP, Firewalls

Cloud computing: Cloud Testing (L3), Cloud Computing (L3/L4), PaaS (L3), Cloud Force. Confidential (L3).

Operating Systems: Windows NT / 2000 / XP/ Vista, Windows Server 2000 / 2003 / 2008, 2012

PROFESSIONAL EXPERIENCE:

Confidential, Norwalk, CT

Salesforce Developer and Administrator

Responsibilities:

• Created new custom objects, assigned Fields, Dependent Pick-lists, and Record lists, Custom tabs, Components and Custom Apps.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Cloud-testing environment as per the requirement of the application under cloudforce. Confidential requirement.
• Conducted Cloud Testing to ensure that the Apex and Visual force code is efficient and meet the Salesforce. Confidential
• Cloud Tested application that share data between Salesforce applications and other cloud systems
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for SalesForce. Confidential Applications. Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Modifying the Visual force pages to work in both Classic and Lightning environment.
• Ported old Visual Force code into a modern looking quality responsive using bootstrap, Html5, JQuery
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Written SOQL, SOSL query Language necessary for the application in Apex Classes and Triggers.
• Managed user Accounts and security - including new user Account creation, profile and role management, sharing rules, and security controls.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and Validation Rules.
• Implemented Field Level Security for sensitive data holder Fields.
• Created Queues, Public Groups and Email Templates.
• Engaged in marketing module of the application. Defined marketing process and strategy such as Content management & delivery, Guided customer engagement, social listening & just-in-time engagement and Marketing intelligence.
• Defined and facilitated continuous process improvements surrounding access controls, data entitlements and Account Team Approvals by interfacing with internal business partners and other members of CRM & Analytics team.
• Migrated the data from legacy system to Salesforce platform into Force. Confidential IDE as a project and enhanced the current system and fixed the detected bugs.
• Extensive Experience in Salesforce Integration with in house legacy systems using Web Services API like REST, Bulk and SOAP.
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.
• Assisted development and operations teams to define technical requirements to accompany existing operation requirements. Designed and developed use Cases/test Cases in support of the technical requirements. Transformed technical requirements into architectures.

Environment: MS Office Suite (Word, Excel, Access, Power Point, Outlook), WorkBench 12.7, SalesForce. Confidential CRM Application Platform, Apex Language, SOQL, SOSL, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse Force. Confidential IDE, SOAP API, Web Services, Agile, Governor’s Limit.

Salesforce Consultant

Responsibilities:

• Used Force. Confidential developer toolkit including Visualforce pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, Validation Rules on the objects and tabs, Components and Visualforce Pages.
• Created Custom Fields, pick lists, dependent pick lists and validation formulas to the custom objects.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.
• Created page layouts, search layouts to organize Fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Apex Data loader to migrate data such as Accounts, campaigns from legacy system ACT.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data loader and Import wizard.
• Provided support ongoing salesForce. Confidential maintenance and administration services including custom objects, workflow, campaign management and triggers.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Deployed metadata between different sandboxes using Change Sets.

Environment: Force. Confidential Platform, Salesforce Enterprise Edition, SalesForce. Confidential Custom/Standard Objects, Custom Tabs, Page layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Force. Confidential Eclipse Plug-in, SalesForce. Confidential , Sandbox, Email Services, HTML, Apex Data loader/Workbench.

Sales force. Developer

Responsibilities:

• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Assigned profiles and roles to users as per the organizational requirements.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize Fields, custom links, related lists, and other components on a record detail and edit pages.
• Deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse ide.
• Involved in preparing the complete Documentation of Workflow for Salesforce.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Implemented various advanced Fields like Picklist, Custom Formula Fields, Field Dependencies.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Migrated Current Outlook Connector to Salesforce Outlook which provides for the synchronization of information from Outlook to Salesforce.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Created mash up between Salesforce CRM and Gmail through Force. Confidential AppExchange’s Email Integration engine.

Environment: SalesForce. Confidential platform, Visualforce (Pages, Component & Controllers), Apex Language, Data loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse Plug-in, Windows XP.

.Net and VBA developer

Responsibilities:

• Prepared detailed design document including UML diagrams, Graph Diagrams and functional flows.
• Created view pages with ASP, HTML and JavaScript
• Backend testing, database table manipulation using TOAD, SQL and database concepts
• Responsible for generating the Post Execution reports.
• Used ODBC Connectivity to connect application to Database Developed
• Provided direction and guidance to the team for implementing change requests / enhancements
• Done the unit testing and system Integration testing
• Involved in the defect tracking, fixing and enhancements
• Effective using in SVN for version control logging using log4j
• Involved in the defect tracking, fixing and enhancements
• Responsible for unit & integration of various system modules. Prepared unit & integration test scripts and executed them various releases.
• Created SQL queries for data manipulation using ODBC.
• Developed front-end using HTML and performed validations using Java Script.
• Used Struts Framework for configuration of action mappings and presentation logic in JSPs.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used CVS for Source Control and Version Management.
• Implemented validation logic for data validations on front-end web pages.
• Performed GUI testing

Environment: VBA .Net, XML-Schema, SharePoint, SQL server.

.Net and VBA developer

Responsibilities:

• VBA Connecting to Oracle DBA and extracting data using ADODB connection
• Uploading Csv/Excel files to SharePoint.
• Creating automated templates for the client
• Writing queries to extract the data
• Reports for PowerPoint presentation
• Using excel as front and backend as oracle database
• Strong knowledge on SDLC
• Monitor and Report of SLA and KPI performance of Service lines.
• Prepare the Time Sheets and Financial reports on monthly basis.
• Automate reports and extract the data from Archimedes Application.
• Write SQL queries for to get the required fields the database
• Headcount Validation and Projection of FTE s based on complete Analysis of Workload.
• Track historical data.
• Maintain Daily Metrics which includes Volume, TAT analysis, Accuracy Analysis and BDN s (Business Decision Needed) etc.
• Track daily Utilization and Efficiency Reports.
• Maintain the daily Performance Dashboard to have a control on TAT and Accuracy Metrics
• Responsible to maintain the Green chakra and Dashboards of all the team members
• Publish the Cyclic trend of Volume and Quality on a monthly basis to have a control on production.
• Comparison analysis between Q1 & Q2 Metrics, Q2 &Q3 Metrics to improve the Q4 Metrics and drive the YTD metrics smoothly.

Environment: VBA, VB.Net, Windows.NET, ADO.NET, MS SQL Server 2005, VB Script.

.Net and VBA developer

Responsibilities:

• Created complex Macros to automate various process while creating reports
• Developed windows applications using VB.Net and C#.net using backend database as MS Access and Sql server.
• Created Access applications using VBA.
• Assist with automation of manual processes by writing VBA code, using macros and formulas to speed processes and maximize accuracy
• Manage database and automate data processing, documentation and reporting
• Created Templates PowerPoint, Word with corresponding macros
• MS Access to build a database for a business application. Automated Access with Excel using VBA code to extract information from multiple Excel files and import them into Access
• Build efficient programming algorithms and macros
• Receive data, clean up datasets, and prepare datasets that are manageable and easy-to-use for further analysis
• Search business reports and relevant information as instructed by supervisor
• Prepare documentation for model building process
• Perform modifications wherever required to existing reports to specification
• Created complex reports using an assortment of subtotaling, grouping, filtering, sub-reports, cross tab reports, and use of formula
• Preparing daily, weekly, monthly etc Reports on timely basis
• Data extract, compilation and formatting for client profitability reporting; including generating and reconciling various source reports using tools such as Access and Excel
• Assist with the automation of various reports using macros in order to obtain maximum efficiency. Detect and correct errors and inconsistencies in all source files
• Developed VBA based Microsoft Excel/Word/PowerPoint Add-ins

Environment: VBA, VB.Net, Windows.NET, ADO.NET, MS SQL Server 2005