SUMMARY:

• Around 7 years of total IT experience in implementation of Business processes with solutions through Salesforce.com.
• Actively participated in multiple phases of SDLC - Feasibility, Implementation, Production and Development, Delivery of projects in SFDC.
• Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
• Good understanding and working experience with Sales Cloud, Service Cloud and Marking Clouds.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application. Experience with JIRA for Issue tracking and project management.
• Highly focused on analytics to measure KPI’s and created reports and dashboards for business users.
• Experience with modern frameworks Aura, Angular.js and Bootstrap.
• Experience in developing salesforce Lightning Apps, Community, Components.
• Experience with custom izing Visualforce using lightning design system to align with salesforce new Lightning UI experience.
• Experience with Salesforce lightning, process included Lightning app building, customization and rollout.
• Developed Visualforce Pages, Apex classes, Triggers, web services integrations related request builders, response handlers etc., using Apex Programming on Force.com platform. Designed junction objects and implemented various advanced fields like Picklists, Controller/dependent picklists, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• In-depth Experience designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements.
• Experience of integrating applications with other existing applications.
• Experience in building Custom Applications that includes administration, configuration and implementing and support experience with Salesforce.com platform.
• Experience with SFDC end to end implementation including sales cloud, service cloud, call center, chatter, marketing cloud, salesforce 1, communities, customer portal, partner portal & app exchange applications.
• Worked on Inbound and outbound change sets to deploy the metadata from one environment to a different environment.
• Experience in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench.
• Experience designing and implementing Custom Apps and working with API communication (REST/SOAP).
• Experience in various Web Technologies like HTML, XML, CSS, JSP, JavaScript to design the User interface and Apex Web services technologies like WSDL and SOAP.
• Experience in salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience with tools like Apex Data Loader, Eclipse IDE.
• Worked with SOQL, SOSL, Visualforce, APEX and Force.com.
• Experience in development of packages, stored procedures and triggers using PL/SQL.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Strong understanding of fundamental business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Avaya CTI, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and: Production)

Languages: C#, Java, JavaScript, ExtJS, SQL, Apex.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visualforce

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, JIRA.

Operating System: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Worked on Web to lead, Web to case, Email to case, Case Assignment rules, Lead Assignment rules and Lead conversion.
• Implemented X-Author to turn excel into complete UI for salesforce CRM. X- Author helped to boost CRM user Adaptation and productivity.
• Followed development best practices.
• Define, measure and track business and performance metrics of the solution using various analysis.
• Agile Development Methodology was followed for the implementation.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Developed lightning Application using custom and standard lightning components, followed Salesforce lightning design system, Styling using CSS .
• Developed lightning community using a template and overridden its standard pages with custom pages.
• Lightning experience development included Building, customization of App and rollout. lightning experience helped to increase productivity of the sales team.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Wrote SOQL strong understanding of Relational Databases
• Set up remote site settings using end point URLs in client side SFDC using SOAP API.
• Consumed the partner WSDL and Apex WSDL and wrote the Apex code in client side to perform real time SOAP integration between two systems.
• Integrated the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Created relationships among objects using Lookup and Master-detail relationships.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the permissions based on the Organization hierarchy requirements.
• Configured the Call Centre Applications and Allowed the end users to maintain a track history of customer’s complaints.
• Performed data clean-up and/or Data migration to/from salesforce.com
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Rework on existing visual force pages to adapt to the appropriate user interface context.
• Wrote test class for the Apex code.
• Wrote Mock Test class for the Web services to check for the 75% code coverage.
• Used the wrapper classes in Apex coding extensively.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment:: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, S controls, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript, Windows 2008.

Salesforce Developer

Responsibilities:

• Worked as Salesforce.com Developer and Administrator in the organization to implement the documented requirements and reports, assisting in all configuration activities.
• Designed, Implemented and deployed the Custom objects and respective components for all the available products in company.
• Customized tabs among different business user groups and centers, Organized Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead, Web-to-case and Auto-Response rules.
• Designed Web Pages in Visualforce for costumers to select a variety of services offered by organization.
• Designed, developed and deployed Apex Classes, Apex Triggers using standard controller, custom controller and extensions for various functional needs in the application.
• Creating test classes for triggers, for maintaining test coverage and supporting deployment activities.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Created various Reports (summary reports, matrix reports, and pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP and REST).

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, Data Loader, HTML, Java Script, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Windows XP Pro.

Salesforce Developer and Administrator

Responsibilities:

• Gathering the detailed analysis of business and technical requirements and design the solution by writing the functional specification document based on the business requirement and users.
• Involved in Salesforce application setup activities and worked on various Salesforce Standard objects such as Accounts, Contracts, Leads, Campaigns, Reports and Opportunities.
• Implemented Custom Objects, Page layouts, Custom tabs, validation rules, workflow rules and Components to suit the functional needs of the organization.
• Organized Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead, Web-to-case and Auto-Response rules.
• Responsible for creation of users, roles, profiles, field level securities, defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed the activities like insert, update, delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Developed custom user interface using Visualforce pages.
• For Data Manipulation needs of the application, used platform database tools like SOQL and SOSL.
• Created reports and dashboards for different objects based on the user requirements.

Environment: APEX, Force.com IDE, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force.

Confidential

Salesforce Administrator

Responsibilities:

• Designed and developed configurations, permissions and layouts for Salesforce.com system architecture.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Design and maintain custom Validation & Workflow rules, formula fields, data dependencies, page layouts, alerts & notifications, email templates, triggers, reports, views and dashboards.
• Maintained data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards, reports etc.
• Supported security role maintenance including role hierarchy, security profiles and access rights.
• Created and managed complex workflow rules, data validation and system triggers.
• Utilized full Systems development life cycle methodologies and best practices during design, development, testing and development phases.
• Created the Validation Rules, Approval Process, Workflows for automated lead routing and lead escalation.
• Maintained a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, and workflow and reporting.
• Served as the primary contact for ongoing user support, user training and data policies.
• Performed thorough data assessment, cleansing and exceptions handling to ensure high data consistency
• Perform mass data imports/exports around companies Salesforce and ERP applications.
• Provided criteria-based data from Salesforce database for marketing companies and lead generation.
• Built and maintained scheduled Batch Apex jobs using cross functional custom objects.

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created Tasks and Email Alerts.
• Led the elicitation and prioritization of customer requirements from Executive, Sales, and Customer Service teams
• Involved in Gap Analysis, developed Use Cases, mapped Business Process Flows, and produced the Functional Design Document
• Set-up the company profile, users, and customers, defined the role hierarchy, created user profiles, and defined territory management
• Configured and customized standard objects: Leads, Opportunities, Accounts, Reports, Dashboards, Claims, Solutions, and Chatter
• Set organization wide default settings, implemented object level sharing rules, created permission sets, and defined field level accessibility.
• Managed data clean-up, testing, and imports.
• Helped integration team for accessing the SFDC data using Web Services.
• Extensively Utilized APEX data loader.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Sandbox.