SUMMARY:

• Over 6 years of professional experience of which 4 years of hands on experience in Sales force CRM platform as developer & administrator.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App - exchange applications, knowledge and customer community.
• Designed various custom objects, custom fields, role based page layouts, custom Tabs, custom reports as per the requirements.
• Configured and maintained user security permissions in compliance with organizational needs.
• Performed functions like user management, profiles, permissions, licenses, capacity and storage management.
• Experience working with sales reps.
• In-depth use of CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Experience in gathering Business user requirements, designing diagrams such as Class, Activity and sequence diagrams, creating Use cases as per user requirements and in addition to creating Business Requirements Document (BRD).
• Involved in SFDC development using Apex classes and Triggers, Visual Force, Force. Confidential IDE, SOQL, SOSL.
• Proficiency in performing administrative and development tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Services and Templates, Approvals, Validation Rules, Reports, Dashboards, Tasks and Actions, Entity Relationship Diagrams, and Page Layouts SOQL, SOSL, Relationships and Lookups.
• Used Release management to accept full functionality of software before it is fully implemented
• Extensive experience in data migration and integration using Data Loader.
• Hands on experience in analyzing business requirements, entity relationships and converting to Sales force custom objects, lookup relationships, junction objects, and master-detail relationships.
• Proficient in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Experience working with Metadata APIs.
• Experience in Testing Apex, Dynamic Apex and Batch Apex.
• Involved in data-mapping and migration of data from legacy systems to SalesForce. Confidential Objects and fields.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• An effective team player with excellent problem solving and interpersonal skills.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.
• Provided customer with best practice solutions as related to Sales force CRM.
• As a Developer I was involved in all stages of software development life cycle in multiple projects of different companies with deep understanding of development processes such as waterfall, iterative and agile methodology.

TECHNICAL SKILLS:

Project Methodologies: Waterfall, Agile

Business Modeling Tools: MS Visio, TIBCO Business Studio

SFDC Technologies: Sales and Service Clouds, User Management, Standard /Custom Objects, Validation Rules, Workflows & Approvals, Apex Classes/Controllers, Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force. Confidential IDE, and Eclipse.

Operating Systems: Windows, Linux

Integrated applications/systems: Informatica Cloud

Desktop Software: MS Word, Excel, Access, PowerPoint, Project, QuickBooks Enterprise, JIRA

Programming Languages: Visual Basic, Visual C++, SQL, HTML, APEX, SOQL, SOSL

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sales force Administrator/Developer

Responsibilities:

• Involved in business requirement gathering, analyzing the requirement, documentation of requirements.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and VisualForce Pages for this application.
• Developed workflows and approval processes for various policy managements.
• Creation of validation, assignment rules and tasks to transmit data and other information.
• Configure Role based Authorization on Object/Field Level.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers
• Created email templates and inbound emails using Visual force for the clients and customers.
• Providing ongoing salesforce. Confidential maintenance and administration services including periodic data cleansing, custom objects, and workflows, Triggers.
• Performed Sales & Marketing processes optimization through implementation of custom Sales Force logic like custom fields, objects, validations, associations, workflows and approval processes.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the help salesforce. Confidential support.
• Integrated AppExchange “Jitter bit” app for smooth and fast data migration from OSI to SFDC.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Administrator/Developer

Responsibilities:

• Identified need of the business functionality and perform analysis to implement new system functionality along with different Business and Technical users.
• Interacted with the stakeholders to get a better understanding of critical business processes and gather business requirements and business process Analysis to understand their need from system.Worked closely with sales reps to discuss various sales processes and customized page layouts as required
• Implemented security settings, field accessibility, password policies, session settings, network access as per the company requirements.
• Managed Delegated Groups.
• Configured validation rules based on business requirements.
• Created Visualforce components and attributes to override the look and feel of standard components.
• Experience in Visualforce pages, which identified a region to be updated to enforce partial page, refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Created Dashboard that uses Visualforce page to display case associated with the organization.
• Enabled and Customized Self Service Portal for contacts and Accounts.
• Used Picklists, Record Types to enforce data quality.
• Extensively used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Created user profiles and customized their page layouts.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Used Workflow process, workflow actions and time dependent workflow actions.
• Created Dashboards and Dashboard Components.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Responsible for prepare plan and data set for data migration from one legacy system to newly proposed system.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages

Tools: & Technologies:Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Apex Data Loader, MS Visio

Salesforce Administrator/Business Analyst

Responsibilities:

• Closely worked with sales and marketing team to transform and develop new requirements into design, implementation and deploy in production environment.
• Designed, developed and deployed the Custom objects, Page layouts, fields (lookup, formula), apps, profiles, approval processes, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Managed security and users
• Set up Assignment rules, Web to Lead and Auto-Response rules.
• Created Dupe-Blocker scenarios to identify duplicate leads.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Extensively used Eclipse IDE to migrate components from Sandbox to Production environment.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Salesforce.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce. Confidential Premier Support and handled the support cases with the help salesforce. Confidential support.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: -SalesForce. Confidential CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Dupe-Blocker, People Import, Apex Data Loader.