PROFESSIONAL SUMMARY:

• Over 8+ years of experience as an IT professional with 5+ years of experience as a Salesforce CRM Developer/Administrator including analysis, modeling, design, coding, testing, maintenance of CRM systems.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, Approval Process, SControls, Visual Force Pages, and Apex classes.
• Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.
• Good Knowledge on creating Lightning components and Lightning Applications.
• Experience in web technologies like Java, Oracle, SQL Server, HTML, CSS, JavaScript, JQuery, and AJAX.
• Good Knowledge on Schedule APEX and Batch APEX.
• Proficient in using meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Experienced in integration of Salesforce.com with external applications by using Web Services (API, Metadata API, XML, JSON, WSDL, SOAP, and REST).
• Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.
• Experience in Developing dynamic Work.com visual force pages using JavaScript and AJAX toolkit
• Extensive working experience on different work environments including Development, Test, UAT and Production.
• Participated in all stages of Software Development Life Cycle (SDLC) System Analysis, Design, Development and Testing.
• Hands-on Experience on  Salesforce AppExchange products installation, configuration and deployment.
• Experience with working in Waterfall and Agile methodologies.
• Good experience in deploying applications from Sandbox to Production instance.
• Expertise in Force.com   technology   stack APEX, SOQL and SOSL.
• Ability to meet deadlines and coordinating multiple tasks in a work/project environment.
• Strong communication, organizational and interpersonal competencies along with detail Oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce technologies: Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards, Security, Field updates, reports, SOQL, Visual Force Pages, Apex Classes, Apex Trigger, Visual force.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector

Languages: Apex, Java, Sql, JQuery, AJAX, PL/SQL.

Web Technologies: HTML5, CSS3, XML, JSON, REST, SOAP, JavaScript, Bootstrap

Operating Systems: Windows, Unix, Linux.

Office Tools: Microsoft Project, MS Visual Source, Apttus, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, CRM Fusion tools .

PROFESSIONAL EXPERIENCE:

Confidential, Salem, NH

Senior Salesforce Developer

Responsibilities:

• Hands on experience in using the Open Source Aura framework and Salesforce lightning Design System (SLDS).
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities. 
• Developed an Approval Process with complex logic which tracks the lifecycle of Lead to Opportunity Conversion. 
• Involves in creating triggers, workflows, visual force page, custom buttons, email templates, custom report types.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL. 
• Worked as Production Support to help end-users in Login issues, workflows, reports and dashboards accessing.
• Worked on various AppExchange Products like Conga composer App, DocuSign to generate and send Quotes and Agreements to End User.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed apex batch classes to archive chatter post and custom object interactions data daily and monthly basis.
• Involved in Data mapping specifications with Standard Salesforce objects to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity
• Maintained user security permissions as per the organizational needs. 
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Experience in building apps on S1 using Lightning components.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects. 
• Performing the roles for Salesforce.com on Admin, Development and Change Management for the Organization.
• Worked with Workbench to query, manipulate in Salesforce.com organization.
• Created multiple sand boxes for project implementation and manage the deployments for different environments.
• Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.
• Worked on Data Migration from Source to Salesforce through CRM Fusion Demand tools, Data Loader.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports
• Developed code according to specifications and standards, and prepared test classes, plan and conduct basic unit testing.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors
• Provided support for quality assurance testing and defect resolution while testing and deployment is going at Development, QA and Production Areas.
• Extensively used HTML tags, frames, and CSS (cascading style sheets) to maintain uniformity in the webpages and also avoid view state limit.
• Involved in developing the web based front end GUI for the Fulfillment application using Bootstrap , JQuery , JavaScript and AJAX.
• Used JavaScript and dynamic visual force components and binding for developing visual force pages.
• Designed and developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Test script for UAT (System Testing) and Unit level testing.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications

Environment: Saleforce.com platform, Force.com ide, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, CRM Fusion Demand tools, HTML, CSS, Inside sales telephonic plug-in, Java, JavaScript, AJAX, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Chatter, Security Controls, SOAP, REST, XML, JSON, Sandbox data loading, JQuery, Angular js, Git, SQL, ANT deployment tools, DML Query, Lightning App Builder, Apttus CLM and Web Service Integration.

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Designed and developed Visual Force Pages to meet various functional needs. 
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for customers to review and renew licenses for purchased products.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app. 
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards. 
• Used Force.com Eclipse IDE for developing Visual Force pages, Controller classes and Triggers.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks. 
• Designed, and developed Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to needs of application.
• Configured Customer & Seller Communities.
• Developed Custom Visualforce.com Pages for communities.
• Used JavaScript and JQuery to perform client-side validations on various Visual force pages and hide/unhide sections and data based on user selection.
• Designed various HTML Email templates.
• Involved in SOAP, REST concepts, and change sets migrations, package XML.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application using Force.com IDE. 
• Developed and configured various Reports for different user profiles based on need in organization.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the knowledge Base.
• Used sandbox for testing and migrated code to deployment instance after testing. 
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Translation Workbench on SFDC in-order to translate custom labels, validation rules and email templates in different languages. 
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud. 
• Used Force.com to develop Agile Vision application that is available on AppExchange to help third parties manage their agile projects and increase productivity. 
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting. 
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard. 
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to archive.  
• Enhanced Force.com sites with JavaScript classes to cookie campaign details and affiliate details on browser. 
• After development changes are done for each task, follow-up with QA team for testing. Updated changes accordingly if needed.
• Experience in deploying the AppExchange applications and integrating with third party applications.
• Document configuration and development changes and follow plan during release process.

Environment: Saleforce.com platform, Force.com API, SOAP, REST, AJAX, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, JQuery, HTML, XML, JSON, CSS, JavaScript, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential, Houston, TX

Salesforce Developer/ Analyst

Responsibilities:

• Involved in analyzed requirements and developed detailed design of Sales force integration.
• Worked on various custom objects and standard objects
• Extensive custom object coding
• Worked under Agile SDLC using Scrum methodology.
• Create & customize Salesforce objects, fields, validation rules & user profiles.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages and Visual Force Custom Controllers .Proficiency in Anonymous Apex
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled assigned Case Support Issues.
• Analyzed data integrity issues and developed data migration templates.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created various advanced fields like Pick list, Custom Formulas, Filed Dependencies.
• Performed mass insert, update, delete using Data Loader tool.
• Developed Apex classes, involved in SOAP and WSDL on integrations
• Created and implemented archiving of data using Batch Apex and Scheduling .
• Created Object and Field level security to hide the critical information on the profile users.
• Created auto assignment rules using the workflow process to route tasks
• Created Visual force email templates and also automated Email Process to send customers.
• Developed client request validations and processing using JavaScript
• Documented data mapping, reports and dataflow diagrams.
• Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Used HTTP Callout using JSON to fetch records/data from other system and display them on the fly in the visual force page each time the page opens.
• Written apex batch, schedule classes by implementing Batchable and Schedulable interfaces for processing large data sets in scheduled intervals.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, JavaScript, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, JQuery, Reports, Dashboards, SOAP API, REST API, JSON Web Services API, AJAX, Email Services, CSS, Sandbox, Eclipse IDE Plug-in, Permission Sets, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explore

Confidential, Benton Harbor, MI

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application activities and customized the apps to match the functional needs of the organization.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Written SOQL & SOSL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with different aspects of Web services (XML, JSON, SOAP, and REST).
• Coded APEX triggers and S-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Assignment Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Windows XP Pro, Windows service 2003, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, XML, JSON, SOAP, REST, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow& Approvals, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, WSDL, AJAX

Confidential

Cognos Consultant

Responsibilities:

• Collaborated with business users for gathering requirements, analyzing data and prepared design documentation to achieve zero process delays.
• Developed and published BI metadata models using Cognos Framework Manager according to functional requirements, and created reports for functional and departmental business users to help monitor registrations, completions, and compliance training schedules.
• Knowledge on TM1 concepts
• Created various system prototypes for analyzing the potential solution for business problems which expedited stakeholder approvals and project timing by 2 months.
• Built relational and dimensional packages using Framework Manager and applied security filters on tables based on defined roles to ensure data security based on system hierarchy thereby ensuring proper distribution of secured data.
• Created complex Dashboards and active reports using Business Insight tool in Report Studio thereby improving current system processes by 90%.
• Trained end users on Query Studio, Analysis Studio and Business Insight advanced tools and developed Dashboard portal tabs to create ease of use for end users, which improved user efficiency by 60%.
• Coordinated testing efforts in HP Quality center 10.0, prepared test cases and SQL queries for report performance tuning in DB2 Database which validated data consistency.
• Involved in migrating reports from development, user acceptance testing and production environments thus maintaining consistency in data and eliminated errors by 99%.

Environment: Cognos 10.2, 10.1, Cognos 8 series Framework Manager, Business Insight, Business Insight Advanced Data stage, Lifecycle Manager, DB2 and Windows XP.