PROFESSIONAL SUMMARY:

• Salesforce Certified professional (ADM 201) with 7+ years of professional experience in IT project implementation which includes over 4 plus years in Salesforce.com CRM Platform as an Administrator/Developer.
• Certified Salesforce Administrator.
• 4+ Years of extensive experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services
• Experience in development, Administration, Configuration, Implementation and Production support of Salesforce CRM and Salesforce applications running in Cloud Computing Environment.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
• Expertise in using various Salesforce Administration (SFA) applications, Profiles, Creating Roles, Page Layouts, Org - Wide default, sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards to help higher managers and business to better understand the important analytics and stats of the project.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaigns, Accounts, Contacts, Leads, Cases, Solutions and Opportunities as per business requirements.
• Possess deep knowledge and extensive experience in writing Force.com Apex classes, Triggers, Test classes for unit testing, Batch Apex, Schedulable jobs and Visualforce pages.
• Experience with different App Exchange products like Apptus, Quosal, Clicktools, Dupe Catcher, Exact Target, and Marketo.
• Expertise in working with development and migration tools like Force.com IDE, Force.com explorer, Eclipse IDE with Force.com plug-in, ANT migration tool, Apex Data Loader, Data loader, Import Wizard.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in reviewing Test Strategies, defining Test Plans, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT).
• Ability to work with minimal direct guidance, self-motivated, proactive and passionate to learn new technologies.
• A multi-skilled Salesforce professional with good all-round Functional and Technical expertise. Very capable with an ability to identify and then deal with a client’s needs by translating them into appropriate technical solutions.
• Strong communication and inter-personal skills, technical documentation and reporting skills, problem solving skills accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Web Services, APEX, Workflow & Approvals, Dashboards, reports, Analytic Snapshots, Custom Objects, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web service.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader. Wave Analytics

Languages: JSP/ ASP, Java, HTML, Apex, C, C++

Databases: DB2, SQL Server 2008, PL/SQL, Oracle

Operating Systems: MS Windows 2000/2008/XP/Vista, Linux/Unix

PROFESSIONAL EXPERIENCE:

Confidential, Portland, OR

Salesforce.com Techno-Functional Consultant

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization’s business needs
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, and Activities.
• Defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Managed multiple users set up, profiles, roles, and teams.
• Implemented Field Level and Object level security for sensitive data holder fields.
• Created UI for new application and App Ex Packages for different MSPR Applications on Salesforce.com
• Designed and maintained SDFC Organizational Wide Configuration parameters
• Assigned sharing rules and handled Bulk data transfers and uploads.
• Develop and publish Web Services for external systems to integrate with Salesforce.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment:: SFDC, Force.com, Custom Objects, Custom Tabs, Controllers, Sharing Rules, Web services, Triggers, Controllers, Workflows, Email Updates.

Confidential, Bentonville, AR

Salesforce.com Consultant

Responsibilities:

• Gather requirements, design, develop, test, document, communicate and deploy business solutions.
• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Use d Apex class and Visualforce to create unique customer-based solutions for given requirement.
• Created salesforce.com product extensions using Visualforce .
• Created Workflow rules and defined related tasks, email alerts and field- updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Worked on various standard Objects like Accounts, Case, Contact.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Deploy SFDC package from one organization to other organization.
• Wrote SOQL statements within custom controllers.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Used analytic snapshots for bi-weekly reports.
• Created various reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up reports folders.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Individually worked on creating and implementing the Web-TO-Case functionality to solve and track customer issues.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Responsible for training to end users on usage of application and involved in production support.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, App exchange products, HTML, Java Script, Apex Triggers, Web Services, Workflows, Validations, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Salesforce Automation, Chatter, Customer Portals, Sandbox and production environment, Integration, Agile.

Confidential, Greenville, SC

Salesforce Developer/ Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Took part in the full application life cycle from technical design to development, testing, and deployment.
• Worked with various Salesforce.com objects like Account, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, tabs, components and Visualforce Pages.
• Create and customize Custom Objects, Formula Fields, and Cross Objects Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes, Apex Callouts and Apex Triggers to develop custom logic and objects.
• Developed new native products on the force.com platform.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Worked on the Enterprise Edition in Salesforce.com
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Salesforce.com platform, Apex language, C#, Visualforce Pages, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, Plano, TX

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Interacted with various business team members to gather and documented the requirements.
• Worked intensely on custom objects, triggers and workflows.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Sales cloud, Windows XP, Force.com Platform, Sales force Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, ANT tool.

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between the business, data and the technical teams throughout the project lifecycle.
• Extracted the business requirements from various sessions with business leads and maintained them using Requisite Pro, tracing them all the way to the system artifacts.
• Created activity diagrams, use case diagrams, sequence diagrams, collaboration diagrams and data flow diagrams in UML using Rose and MS Visio.
• Involved in User Interface (UI) analysis with the business team to validate accuracy.
• Involved in identifying Functional and Non-Functional requirements and created the Functional System Design document (FSD).
• Involved in GAP analysis in the identification of business rules, business and system process flows, requirements and assumptions.
• Partnered with the technical team in research and resolution of system development issues and process problems.
• Created Activity and Sequence Diagrams in UML using Rational Rose and also involved in creating the Business Process Models.
• Documented and reviewed high level and detailed requirements in Detailed Design Specification (DDS) document.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Worked with the UI Prototypes in creating mock up screens and validated if the requirements are in sync with the prototypes created.
• Assisted in User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.