SUMMARY:

• Over 8 years of working Experience in different roles of a Software Development Life Cycle including Programmer, Admin, Analyst and consultant.
• 4+ years of Sales force Development and admin experience using Sales, Marketing, Service cloud, Communities and Force. Confidential Platform.
• Extensive experience in Sales force . Confidential configuration, customization, administration, data migration.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Good experience in all facets of software development life cycles viz. Requirement Analysis, design, development, testing, and post implementation revisions.
• Proficiency in Object Oriented Languages like C++, Asp.Net, Java, J2EE, JSP and other Java technologies.
• Strong experience in Sales force . Confidential Development by developing the presentation layer in Visual force and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Good experience with Configuration, Customization, Development and support experience on Sales force . Confidential Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Sales force . Confidential .
• Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Role Based Page Layouts, Work flow Alerts and Actions, Work flow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills .
• Proficiency in Sales force Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Work flows, Reports, Dashboards, Tasks and Events.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron etc.,
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatica on Demand.
• Used REST and SOAP web services.
• Implemented various validation rules using JavaScript validate functions.
• Good experience in Web Service - Synchronous & Asynchronous, web service factory.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Have knowledge about Jenkins integration tool, Snap logic, Good hands on experience in jitter bit.
• Have knowledge about BI, Mobile Sdk, Heroku, Wave Analytics.
• Have good knowledge and understanding of SharePoint 2013.
• Developed and worked on different Salesforce. Confidential environments such as sandbox and production environments.
• Experience in web technologies like HTML, HTML5, XML, CSS, JSP, JavaScript, WSDL, REST and SOAP.
• Experience in Implementing and executing System Logs and Debug Logs.
• Excellent knowledge of customer focused IT delivery methods and strong de-bugging and documentation skills.

TECHNICAL SKILLS:

CRM: Sales Force(Sales/Service)

Salesforce: Apex, Apex Triggers, SOQL, SOSL, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Visual force(Pages, Components & Controllers) S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Migration tool, Force. Confidential Connector, Web Services API,Force. Confidential Eclipse IDE Plug-in App Exchange, Salesforce. Confidential, Roles & Profiles

Languages/Methodologies: Apex, Visual force, C#, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Technologies: Salesforce, Apex C#, Java, JavaScript, SQL, VHLD.

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, SaaS.

Web/Application Servers: Tomcat Server, IBM Web Sphere

Databases: Oracle, SQL server 2000/2005/2008

ETL Tools: Talend, Informatica Cloud Services

Operating Systems: Windows XP/ VISTA/7, Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Salesforce Developer/ Admin

Responsibilities:

• Created complex formula fields, validation rules, workflow, and approvals for the flexibility and functionality of force platform application.
• Designed various WebPages in Visual force for capturing various customer inquiries.
• Extensively used HTML tags, frames, and CSS (cascading style sheets) to maintain uniformity in the web pages and also avoid view state limit.
• Implemented case management automation to track and solve customer issues.
• Strong experience in working with Security framework, dashboards, and reporting modules.
• Implemented the application modification functionality and the toolbar modification functionality of the application as separate flex modules and integrated them onto one composite application.
• Also implemented Lightening Components for Salesforce1.
• Worked with External objects in Salesforce which is another feature introduced with lightening components.
• Integrated with service cloud in developing CTI (Cisco Telephony integration).
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Implemented wave analytics to track overall business which increased 20% of entire sales.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through completion.
• Made sure that Test classes maintain 80% above code coverage for all my development.
• Worked on integrating legacy systems to send changes back and forth into Salesforce.
• Involved in Salesforce. Confidential Configuration and Design of Service Cloud, Sales Cloud andForce. Confidential solutions, with an emphasis on Service Cloud solutions.
• Used Cast Iron Web Sphere in Integration and migration.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Data Integration and Migration by using Force. Confidential Apex data loader, web based import wizard and little experience Informatica Cloud.
• Configured and worked on Various Applications from the App exchange like DOCUSIGN, ECOSIGN, and CONGA COMPOSER.
• Worked towards the Org Merge between two different org’s and called it Joint Go-To Market (JGTM) and have been a contributor to the logic for the same.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Configured Single Sign On by creating a connected App with OAuth2.0.
• Used Jitter bit to migrate the data between different environments.
• Enforced IP restrictions in SSO for the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing by using change sets.
• Developed different VF Pages to suit to the needs of the application using different VF Components.
• Used Bootstrap, J Query and Angular Js in Visual force page development in Communities.
• Worked on converting existing Visual force page to work for Salesforce1 as well and be responsive.
• Used Force. Confidential Eclipse IDE plug-in to manage, author, debug and deploy Force. Confidential .
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.

Environment: Saleforce. Confidential platform, Apex Language, Visual force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Process Builder, Visual Flows, Custom Objects, Custom Tabs, Page Layouts, Flows, Data Loader, Eclipse IDE and Sublime.

Salesforce Developer/ Admin

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce. Confidential CRM solution.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components using both ANT and Change sets.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.
• Used Force. Confidential Eclipse IDE plug to develop the classes and triggers.
• Worked on Batch jobs for processing data to improve business system.
• Managed bulk orders and produced quick document of price quote using Apptus.
• Directly able to start quoting process from opportunities object once Apptus being integrated with the CRM.
• Created custom buttons and links on account and relationship group objects for generating reports.
• Partnered with business analysts and project managers to provide best possible solutions in Salesforce, for the requirements collected.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Worked in GIT version control systems to keep the history of developed files and involved in Code.
• Developed cleanup Batch Jobs for increasing the query efficiency of custom and standard objects with large number of Records.
• Involved in Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce. Confidential Applications.
• Worked on Force. Confidential Integrations with Oracle Database and Peoples soft, XML based Web Services using SOAP API via Enterprise Service bus acting as a virtual middleware security to consume or produce the web services on Salesforce side to handle Order Management system from SFDC to Oracle database.
• Implemented “Email to Case” for automatic case creation for business groups.
• Involved in creating Distribution list and Group mail box for sending the incoming emails to respective Routing address. Worked in both ‘On Demand’ and ‘Email Agent’ Email to Case implementations.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Configured SSO for Salesforce and BI reporting through Salesforce.
• Used SAML single Sign On settings with version 2.0 using Federation ID of the user.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce. Confidential platform, Data Loader, Apex Classes, Controllers, Triggers, Visual force, Workflow & Approvals, Java Ant, Custom Reports and Dashboards.

Salesforce Administrator

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from App Exchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows, Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Worked extensively on ServiceMax modules called Cases, Work orders, Installed Products, Locations, Accounts, Service Maintenance contracts, Proforma invoices, Warranties and service contracts, Service Teams and Dispatch console etc.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Campaigns, Activities and Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Provided the training to the internal business users to use the application and develop their own Custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business
• Created both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Maintaining pick list values, custom objects, fields, page layouts and formulas.
• Designed and built custom applications using Salesforce force. Confidential platform for departmental requirements
• Reassign records in SF based on new ownership (e.g. Opportunity owners, Contact owners,) or change owners from inactive users to active users.
• Worked with Jitter bit Data Loader for data migration of the company and automated the import and export process recognizing the data accumulating pattern .
• Regularly participate in continuous improvement efforts as business requirements and system usage change.
• Providing daily admin services on Salesforce CRM database and technical support to users.
• Managed and automated regular uploads/downloads of key reporting metrics.
• Maintained integrity of integration between Salesforce. Confidential and other applications with support from IT.
• Configured and customized business automation using workflows, approval processes, action configuration (emails, tasks, field updates) as per organizational need.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on Web to Lead and Email to Case Standard Functionalities using Customization.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Components, Controllers ),Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servlets, Struts and XML
• Implemented Model View Control (MVC) architecture using Struts Framework
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model Component.
• Responsible for Testing - unit testing & integration testing using JUNIT
• Writing procedures and Packages for Report Generation using Oracle as Database
• Used JDBC for communicating with the database

Environment:: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.

Java/J2EE Developer

Roles & Responsibilities:

• Responsible for design and development of Web Application using Struts Framework and written Action Classes, Form Bean Classes and configure the Application using Struts Configuration file and implementation of log4j.
• Developed the PUBLISHING and SUBSCRIBING mechanism in Java for the downstream and upstream systems.
• Performed mappings according to the client requirement using the ETL tool Mapping Composer.
• Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.
• Hibernate is used as persistent at middle tire for providing object model over relational data model.
• Designed and developed the front end part using JavaScript, HTML, J Query, DHTML and CSS.
• Utilized message driven beans for message processing using JMS.
• Developed and deployed Servlets and JSP's on Tomcat server.
• Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing with JUNIT, fitness Test.
• Designed front-end screens using HTML, JSP, j Query and with JavaScript to serve as data entry screens& to validate the field values entered.
• Implemented various parts of FI GUI (Graphical user interface) using XML and used hibernate API for transaction handling, storing, retrieving and updating from My SQL database.
• Maintaining the environment defect free for smooth flow of data from upstream to downstream systems.
• Designed XML Schema in XSD files.
• Implemented various batch processes using Quartz schedulers to send out packets for the filers with temporary passwords and also to send out email notifications.
• Used Jira as Project management tool.

Environment: Java, Hibernate, HTML, DHTML, Java Script, Oracle 10i (PL/SQL), XML, Tomcat, JMS, Ant, Eclipse3.x.