SUMMARY:

• 7+ years of experience in IT industry with Over 6 years ServiceNow development and configuration experience.
• Experience utilizing Java scripting languages and development tools.
• Experience in iteration development experience with Agile/SCRUM.
• Knowledge relating to the design and development of diverse and complex applications programs.
• Expert skills associated with programming design, modification and implementation.
• Skills and abilities to recommend changes in development, maintenance and applications program standards.
• High level interpersonal skills in order to collaboratively work with both technical and non - technical personnel at various levels in the organization.
• Ability to understand business needs and how business systems can support those needs.
• Self motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.
• Expertise in web applications, web programming language and object oriented programming concepts.
• Experience with Linux or other UNIX OS.
• Familiarity with J2EE Application and Web Servers including Tomcat and Apache.
• Experience with load balancing, server clustering, performance tuning, and high-availability configurations in both application and database server environments.
• Experience with MySQL, Oracle, or MS SQL Server.
• Familiarity with Java or other object oriented programming languages.
• Experience with Web Services.
• General Experience with IT Service Management processes.
• Experience with Service-Now (formerly Service-Now.com), Remedy, Tivoli Service Request Manager, Tivoli Asset Management for IT, Magic, Heat, or similar ITSM products.
• Experience with other packaged solutions such as ERP, Financial, Asset Management, or other enterprise applications.
• Experience with the full software development or application implementation life cycle.
• Very Good organizational, communication and documentation skills
• Ability to work independently and as part of a group.
• Aptitude for learning and rapidly mastering new applications and technology. working knowledge of ITIL as well as an understanding of the technical and business implications of IT.

TECHNICAL SKILLS:

Expertise Area: ServiceNow, SAP CRM

Browsers: Internet Explorer, Mozilla Firefox, Safari, Chrome

Programing andScripting Languages: C/C++, R, ABAP, Java, JavaScript, Jelly Script, SQL, PL/SQL, HTML

RDBMS/DBMS: MySQL, SQL Plus, DB2, Oracle 10g/11g, SQL serve

rOperating Systems: Windows 7, XP, 2000, NT, Windows Server 2003 and 2008

Programming Languages: HTML, SQL Project

Management / Tools: MS Project, MS Office, SharePoint, HP Quality Center Tool, Clear Quest

Operating systems: Windows98/2000/XP/7/8, Mac OS, Linux

Reporting Tools: Microsoft SQL Server Reporting Services

DataWarehouse/Business, Intelligence tools: S SQL Server Integration Services 2012/2008, Business Intelligence

WORK EXPERIENCE:

Confidential, Atlanta, GA

ServiceNow Developer

Responsibilities:

• Responsible for on-going enhancement and maintenance of the ServiceNow platform.
• Performs the most complex and advanced applications programming techniques.
• Ensure the configuration and customization to ServiceNow - adhere to the goals/strategy determined by the SN Architect and SN Product Owner
• Able to code programs of high complexity; derive logical processes on technical platforms; engage in performance/integration testing, business and technical analysis, data analysis; data modeling; and build screens, windows and reports of high complexity.
• Involves using JAVA and other program languages and develop tools.
• Designs the most complex user system interfaces and business application prototypes.
• Test-to-production processes, quality assurance, maintenance and documentation of applications.
• Designs, develops, modifies, and evaluates programs for functional areas that are highly complex and have broad, wide impact.
• Transfer knowledge to the Junior ServiceNow Developer.
• Regularly leads analysis of existing programs or works to formulate logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs.
• Initiates, develops, designs and uses extremely complex databases.
• Develops and executes complex test plans.
• Develops conversion and system implementation plans.
• Prepares and obtains approval of system and programming documentation.
• Directs, analyzes, and prepares recommended changes in development, maintenance and system standards having critical.
• Trains users in conversion and implementation of system.
• Independently determines methods and procedures on new assignments.
• Leads a team of applications programming professionals.
• Interacts with all levels of internal personnel.

Confidential, Duluth, GA

ServiceNow Developer

Responsibilities:

• Development of moderately complex ServiceNow applications and reports.
• Configuration/Customization of the ServiceNow system, including creating workflows.
• Coding,testing,debuging,implementing and documenting moderately complex programs.
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service.
• Creates appropriate documentation in work assignments such as program code, and technical documentation.
• Designs systems and programs to meet complex business needs.
• Prepares detailed specifications from which programs are developed and coded.
• Ensures programs meet standards and technical specifications; performs technical analysis and component delivery.
• Gathers information from existing systems, analyzes program and time requirements.
• Assists project manager in preparing time estimates and justification for assigned tasks.
• Designs programs for projects or enhancements to existing programs.
• Writes specifications for programs of low to moderate complexity.
• Assists support and/or project personnel in resolving moderately complex program problems.
• Works with client and management to resolve issues and validate programming requirements within their areas of responsibility.
• Uses scripting tools and Service Now functionality to create script to automate rote tasks being done in ServiceNow.
• Provides technical advice on complex programming.
• Performs integrations and process automation using ServiceNow Orchestration.
• Develops test plans to verify logic of new or modified programs.
• Load, manipulate, and maintain data between Service-now and other systems.
• Conducts quality assurance activities such as peer reviews.
• Creates appropriate documentation in work assignments such as program code, and technical documentation.
• Work with IT managers to generate views and reports as needed
• Remains abreast of industry technical trends and new development to maintain current skills and remain current with industry standards.

Confidential, Fort Worth, MD

ServiceNow Developer

Responsibilities:

• Develop applications to meet specific requirements.
• Working closely with management, programmer-analysts determine the required solution and then set about creating the necessary code/configurations and testing the system.
• Responsible for advanced designing, implementing, testing, and deploying solutions using current, best practice software engineering and ITIL methods.
• Gather and analyze information for developing and modifying information systems.
• Learn and maintain existing program and data structure for existing ServiceNow system.
• Assist users system support related to issues.
• Meets with users to determine the specifications for applications and information systems as well as any enhancements, modifications, or interfaces to existing systems.
• Participates and leads the implementation and support of application systems.
• Develops test plans and quality assurance strategies.
• Designs applications systems and interfaces; create test program logic in ServiceNow and maintain programs.
• Prepares detailed programming specifications and oversees the completion of the tasks when performed by other programmers.
• Collaborates with department staff, defines application systems objectives and requirements.
• Prepares documentation for all components of systems as well as user documentation.

Confidential - Cleveland, OH

Software Engineer

Responsibilities:

• Used Web Sphere, which has high performance and full integrated java platform for enterprise applications
• Actively involved in component development, deployment for the application interface.
• Strongly followed the coding standards and implemented MVC design patterns.
• Involved in creating EJBs that handle business logic and persistence of data.
• Involved in impact analysis of change requests and bug fixes.
• Unit testing and integration testing of the modules
• Integrated the modules with the other modules of the system
• Java Naming/ Directory Interface (JNDI) to support transparent access to distributed components.