SUMMARY:

• 8 years of IT experience with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of software application development.
• 5 years of strong experience in Salesforce.com (SFDC) as Salesforce.com Admin
• Certified 201 Salesforce.com Administrator.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Contact Management.
• Experience in Sales Cloud, Service Cloud, Community Cloud, Case Management Projects.
• Extensive experience in Creating Objects, Fields, Record Types, Page layouts, Fields
• Experienced in Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards and Approval Processes.
• Experienced in Analysis, Design, Development and Testing of the SFDC application according to the business requirement.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience working on data model and SOQL, SOSL, DML statements, sObjects and Governor Limits
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the Organizational hierarchy
• Extensive experience in data migration and integration using Apex Data Loader, Jitterbit Data Loader, Salesforce Workbench.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Extensively exposed to Creating objects, Fields, Record Types, workflows, Approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Successfully worked on iterative offshore/onshore IT Business Development model.
• Able to effectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and testers at all levels.
• Strong communication, written and presentation skills.

TECHNICAL SKILLS:

Force.com Tools: Eclipse, Workbench, Data Loader, Force.com Explorer, Dataloader.io, Link Point 360

Salesforce.com Technologies: SOSL, Apex Data Loader, Case Management Automation, Workflow & Approvals, Dashboards, Reports, AppExchange Products.

Rational Tools: Rational-Rose, Requisite-Pro, Clear-Case, Clear-Quest and Test-Manager.

DataModeling Tools: MS Visio, MS Word, MS Project, MS Excel

Databases: MS Access, MS SQL Server

Testing Tools: Win-Runner, Load-Runner, Test Director, Quality Center, Quick Test Pro

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. Salesforce Admin

Responsibilities:

• Worked on various client implementations as the Lead salesforce admin.
• Worked in Cross Functional team environment, served as a liaison between SME’s, Project Manager, and stakeholders to ensure accuracy in the SFDC implementation and other business requirement.
• Developed Customer portal to implement Web-to-lead functionality and enable lead capturing in real time.
• Maintained and improved existing Salesforce implementation.
• Created record types and page layouts, added and edited validation rules, edited and improved page layouts.
• Modified access and sharing rules, added custom objects and workflows, and approval processes,
• Created new report types, new reports and dashboards to monitor and issue regular key productivity indicator reports and charts.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in Full Sand box
• Documented the entire process starting from Requirement document to end user training document.
• Developed attitude and capability to handle multiple projects at the same time including Onsite/Offsite co-ordination and also with offshore teams.
• Helps in conducting User Acceptance Testing (UAT), and System Integration testing.
• Designed escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided in-depth analysis to resolve production and application issues.
• Provided a concrete explanation of resolutions to issues, inquiries and requests.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Salesforce CRM, Wiki pages, Word, PowerPoint, MS Project, MS Visio, UML, JIRA, Windows

Confidential, Wayne, NJ

Salesforce Admin

Responsibilities:

• Gathered business requirements for various medium and low level upgrades to the salesforce system.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Partnered with internal business teams in defining business processes and associated system requirements.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Migration of configuration and Development changes from Sandbox to Production.
• Created Custom fields and created page layout to organize fields, related lists, and other components on a record detail and edit pages.
• Analyzed and updated Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Created security rules and public groups and assigned users based on their roles.
• Defined various Validation rules to validate the data in the application.
• Created custom report types and generated report using the report types.
• Created and maintain workflows as well as process builder.
• Worked as a liaison between the users and the various teams involved in the application development for the better understanding of the business and IT processes.
• Performed unit testing, integration testing and User Acceptance Testing in Full Sand box.
• Tracked all the defects with the QA team and worked on resolving the defects.
• Worked in the IT support team to resolve day to day issues.

Environment: Salesforce CRM, MS Office Excel, Word, MS Visio, UML, Windows XP, HTML, XML, Smartsheet.

Confidential, Newark, NJ

Salesforce Admin

Responsibilities:

• Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
• Utilized RUP to configure and develop process, standards, and procedures.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Involved in entire lifecycle for many small projects including requirement gathering, Analyzing, Designing, Developing, Testing, Staging, Release and End User Training for all the mini projects.
• Created Queues, Custom objects, Custom fields and created page layout to organize fields, related lists, and other components on a record detail and edit pages.
• Resolve software issues, inefficiencies, malfunctioning on time to ensure uninterrupted work performance.
• Responsible for coordinating the deployment of application upgrades and code releases into identified environments, and of creating associated release and deployment records.
• Created various Reports and Dashboard for each release depending up on the user requirement
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in Full Sand box for all the mini projects
• Documented the entire process starting from Requirement document to end user training document.
• Analyze and determine maintenance strategies for Activity data.
• Work with other internal data sources to analyze and scope out integration possibilities for past and current additional data (contact sales and assets data).
• Testing and deployment of various App exchange plug-ins related to data management.

Environment: Salesforce CRM, UML, Windows, SQL Server, Microsoft Office suite, Rational Enterprise suite.

Confidential, Pittsburgh, PA

Business / Data Analyst

Responsibilities:

• Conducted a high level business analysis involving complex business requirements and processes.
• Conducted user interviews at both in-house and client locations. Gathered, analyzed and created an approved requirements list (ARL).
• Worked in close collaboration with the Project Manager and business users to gather, analyze and document the business requirements (BRD). Effectively communicated with both technical and non-technical users and produced project documentation.
• Participated in project planning and keeping management in alignment with scope and recommended resolutions for all assignment-specific issues.
• Partnered with internal business teams in defining business processes and associated system requirements.
• Performed gap analysis by identifying existing technologies, documenting enhancements to meet the end state requirements.
• Performed feasibility analysis for web mobile applications on multiple platforms.
• Designed and developed Use Cases, Workflow Diagrams and Project Schedule diagrams using MS Visio.
• Coordinated with the development team and helped them understand the requirements. Worked with cross-browser problem areas with development team.
• Captured all the issues received from the stakeholders in an issues list and addressed the same in the respective meetings.
• Used internal request system to open, track and modify the bugs opened against each of the projects and worked on the analysis of the same.
• Conducted feasibility study by studying the current functionality and then identifying the gaps existing with regard to new functionality.
• Used power point presentations for conducting walkthroughs with the stakeholders and created end user manuals.

Environment: : SQL, MS Office, MS Visio, MS Outlook, Windows XP.