SUMMARY:

• Over 8 years of experience in Salesforce.com CRM
• Certified Saleforce.com Administrator201 and Certified Salesforce.com Developer 401
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Proficient in Setup, Customize and Deploy to salesforce.com, perform hands on customizations using Apex, Visual force, S-controls, Custom Reports salesforce.com Web services API and train sales users.
• Migrated data using Data.com, import wizard, demand tools etc.
• Extensive experience using Salesforce.com by Creating Roles, Custom Objects, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Work experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Designed and developed Custom objects, established master detail, lookup relationships etc
• Extensive experience using Salesforce.com's Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Expertise in developing, deploying and integrating Salesforce.com PRM solutions.
• Expertise in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Proficient in generating triggers, Apex Visual force Pages, Visual force Classes using APEX/JAVA Scripting.
• Experience in integration of AppExchange application with Salesforce.
• Experience in Using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Expertise in testing Client/Server, GUI applications and Internet/Intranet based business applications including development and implementation of test plans, test cases and test scripts, system development life cycle...
• Excellent knowledge of Object Oriented and Component based Technologies and secure coding practices.
• Exposure to multiple platforms likeUnix/Linux, Windows XP.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA,Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Web Tools: HTML,coraldraw,Photoshop,Pagemaker

Languages: C,C#,Java

Testing tools: Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center, Rational Clear Quest.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Test Management Tools: QC/Test Director, Bugzilla, QSM.

Operating Systems: Windows 2000, XP and Vista, UNIX and LINUX.

Documentation Tools: MS Office, MS Visio Pro

Instrumental Knowledge: Spectrum Analyser,Logic Analyser and all digital oscilloscopes

Database: MS SQL Server 2000/2005, PL/SQL,Oracle 8i/9i/10g,MS Access, and MySQL .

PROFESSIONAL EXPERIENCE:

Confidential, Sterling, VA

Sr.Salesforce Developer/ Administrator

Responsibilities:

• Designed, and developed the new interface for implementing a better solution that replaced the old interface
• Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Worked on web services to integrate Salesforce and Mule soft using rest API calls
• Worked closely with business to Gather, Analyze, Create technical, functional documents and System design.
• Developed and Customized User interface in salesforce.comusing Visual force, Apex controllersand Force.com IDE.
• Worked on Accounts, Opportunities, Quotes, Orders and implemented the logic based on the business needs
• Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, Sharing settings
• Created Multiple Sandboxes and migrated all the related Development / Customizations / Configurations from one system to another
• Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment
• Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard
• Implemented/Worked on Apps such as Conga Composer, Conga Composer, Conga Solutions, Quote Sync to meet the business requirements
• Designed and developed Visual force pages and controllers.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created and deployed several Reports using salesforce.com platform.
• Worked intensely on custom objects, triggers and workflows.
• Defined lookup and master-detail relationships on the objects and established connectivity among objects
• Automated Process for updating fields values between different objects

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in

Confidential, Milpitas, CA

Sr.Salesforce Developer/ Administrator

Responsibilities:

• Designed and Developedsalesforce.com setup activities and customizedthe apps to match the functional needs of the organization.
• Worked closely with different business units NSE, CCOP, and OSP to document processes, develop business requirements and to prepare detailed use case documents & user specifications
• Developed and Customized User interface in salesforce.comusing Visual force, Apex controllersand Force.com IDE.
• Created the workflows for Automated Case routing, Case escalation, Alerts and Custom coaching plans. Workflows ensure unresolved cases are escalated based on company priorities
• Implemented Customer/Student Portal to provide an online support channel for the customers—allowing them to resolve their inquiries without contacting a customer service representative
• Designed and developed Visual force pages and controllers for distribution enhancement.
• Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
• Migrated data from Oracle to Salesforce.com.
• Created and deployed several Reports using salesforce.com platform.
• Created Visual force email templates and also automated Email Process to send installation instructions to new and existing customers.
• Implemented Case Management Automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Experience with Integrated Development Environments such as Eclipse.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Worked intensely on custom objects, triggers and workflows.
• Designed and build custom applications using Force.com and Visualforce.com.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, Brea, CA

Sr. Salesforce Developer/Administrator

Responsibilities:

• Worked on complex logics for standard objects Accounts, Opportunities, Contacts, Leads, Campaigns, Products, Quotes, Quote Line Items Price books for transferring bulk amounts of data from one system to another system.
• Developed Apex classes and Apex triggers based on the business requirements.
• Worked on Assignment rules for assigning the Leads.
• Designed Technical and functional specs. Also, worked as a liaison between the business users and the development team.
• Performed Data Migration and Data Cleansing activities.
• Created multiple record types based on the category of clients.
• Used Data loader to make bulk upload of client data.
• Build applications using the Eclipse IDE.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Participate in design meetings and contribute to technical approach.
• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Irvine

Sr. Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the organization and worked on Portals.
• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Implemented Saleforce.com features and functions to meet the business requirements.
• Designed, developed and deployed page layouts, Apex Classes, Standard Controller & Extension classes to support Visual Force pages development
• Performed Data Migration and Data Cleansing activities.
• Developed APEX Triggers, Classes based on the requirements.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules,Page layouts, Components,Visual Force Pages to suit the needs of the application
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP,Cast Iron

Confidential, Fort Collins, CO

Sr. Salesforce Developer

Responsibilities:

• Designed, and developed the Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Developed web services for Integration using Salesforce.com Webservices API to provide data for third party clients
• Performed Data Migration for 500+ users.
• Developed APEX Triggers, Classes based on the requirement.
• Implemented The Requirements On Salesforce.Com Platform And Force.Com Ide Plug-In Using Eclipse.
• Performed Integration using Call Outs, Triggers and Out bounding messages.
• Designed and Documented Technical Architecture for Integration Process and was also responsible for enabling network - based security and Organization wide list of trusted IP address.
• Worked Extensively on Accounts, Contacts, Opportunities and other Standard Objects and customized Objects for Additional Fields, Layouts, Record Types and Validation rules.
• Supported the application for the new Internal requests from the users.
• Performed Unit Testing and Regression Testing.
• Worked on Conga composer by installing it from App Exchange
• Created Conga Reports,Files, queries etc.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, Schaumburg, IL

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT Testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked with internal stakeholders to ensure that the configuration supports business requirements.
• Designed and developed workflow rules, approval processes and sharing rules for the same.
• Designed and deployed custom alerts, tasks and email templates to notify users on changes/due dates in the customized apps.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers in the contracts application for the email services.
• Used the sandbox environment for testing and migrated the code to the deployment instance after testing.
• Hands on experience using SOQL and SOSL Queries
• Created Standard and Custom Controllers and migrated to Production using Eclipse
• Track the number of clicks on the URL on the Standard page through Visual Force Page.
• Worked on Standard Controller, Custom Controller and Extensions.
• Worked on integrating Salesforce with the company apps using REST API.
• Worked on parsing JSON and displaying on visual force Pages.
• Generated cases by making web-service calls through REST API.
• Developed Batch job to delete the attachments from the Notes by using Apex nightly scheduler.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Designed custom components, used them in Visual Force pages along with AJAX for partial page refresh.
• Configured the Dashboard to dump report data on a regular basis for contract analysis and lead generation.
• Responsible for all the activities related to configuring Data Loader; uploading data in CSV files into salesforce.com, and checking for data integrity.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.

Environment: Saleforce.com platform, Visual force (pages, component & controllers), Apex language, Data loader, Html, Workflow & Approvals, Reports, Custom Objects, Custom tabs, Email services, Sandbox data loading, Windows XP.