SUMMARY:

• 7+ years of experience in application design, software development life cycle ( SDLC ), development and implementation of various IT applications. Hands on experience in designing and developing F orce . Confidential applications .
• Experience in designing, developing and implementing applications like Sales, Marketing, Partner Portal and Service and Support modules on Force. Confidential platform.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce applications based on Apex Language and leveraging Force. Confidential Platform.
• Worked on various Salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation per application requirements.
• Configured security and sharing rules at object, field, and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Apex Triggers & Web Services.
• Designed and developed SOAP based Web Services to integrate Salesforce with different external system.
• Experience in working on Sales Cloud, as well as Service Cloud .
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce . Confidential platform .
• Excellent knowledge Salesforce S etup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force. Confidential platform.
• Expertise in building Visualforce P ages, Visualforce C ustom C ontrollers, C omponents, C ustom O bjects, R eports, D ashboards, T abs and Customer Portal.
• Experience in large data migrations using SF Data Loader and Jitter Bit loader.
• Extensive knowledge about working processes such as time management and process optimizations.
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

CRM Applications: Salesforce. Confidential, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.

Salesforce Tools: Eclipse, Force. Confidential Eclipse IDE Plug - in, Force. Confidential Explorer, Force. Confidential Data Loader, Force. Confidential Excel Connector, Force. Confidential Platform (Sandbox and Production)

Languages: Apex, Java, J2EE, C++

Web Technologies: SOAP, REST, HTML, AJAX, JavaScript, Angular, XML, CSS, JSP, JSON, JQuery

Databases: Force. Confidential MySQL, Microsoft SQL Server, Microsoft Access, IBM DB2, Oracle 9i/10g.

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Salesforce Developer

Responsibilities:

• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed design document for Data Loader based integration.
• Designed, developed and deployed Apex Classes, Triggers and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Utilized expertise in front - end development technologies such as HTML, XHTML, CSS, and JavaScript, to enhance interactivity.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce. Confidential .
• Validated client side data using JavaScript.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Provided support ongoing Salesforce . Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers .
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases and shared APIs with other IT groups.
• Communicate with other management, engineers, product managers and support specialists on product issues. Performed in depth analysis of the integration of Salesforce with SQL, explained how Salesforce has been integrated with SQL server and from which sources data was coming in Salesforce in the absence of any documentation . Prepared documentation regarding existing integration of Salesforce with other systems in the company. Used Force. Confidential IDE to migrate code to the deployment instance.
• Wrote triggers and test classes to deploy triggers in production environment.

Environment: Force. Confidential IDE, Apex Classes, Apex Triggers, Visualforce pages, Sales Cloud, Service Cloud, Data Loader, Github.

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce. Confidential Developer in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visualforce pages with responsive design using company CSS with the help of jQuery and static resources.
• Created the Visualforce pages and integrated with external legacy system using REST based web-services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed Visualforce pages using Apex components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for writing test class for classes related to the project, helped other teams in writing it and always maintained overall 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sand box and production platforms via eclipse force. Confidential IDE plug-in
• Performed Data Migration from home grown legacy system to Salesforce CRM.Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Identified and resolved problems, which may impact projects by monitoring progress and project status. Escalates important issues to the attention of the department head so that decisions can be made promptly.
• Developed Call in Rest Services for ecommerce (Online Sales).
• Developed Call Out Rest Services for Billing System and Provisioning.
• Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.

Environment: Salesforce. Confidential platform, Apex Language, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, HTML, JavaScript, Eclipse IDE Plug-in.

Salesforce Developer

Responsibilities:

• Worked as Salesforce Consultant gathering the business and technical requirements for configuration, development and integration in Salesforce with direct client interaction. Handled 5-6 projects at the same time. Worked on various Salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Leads, Quote, Quote Line Items, Products and Campaigns.
• Worked on Custom Objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, Components, Custom Labels, Record Types, Static Resources and Formula fields.
• Used Salesforce Data Loader and Jitterbit Data Loader (wizard-driven import/export tool with drag and drop data mapping, support for create, insert, upsert, delete, hard delete, query and bulk loads) to import and export the data. Created different Workflow Rules and configured different Roles and Profiles per the organizational needs. Worked on different App Exchange Products .
• Developed Visualforce Pages and Visualforce Components with Apex classes to provide functionality to the Visualforce pages. Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Developed the code using Force. Confidential and Eclipse IDE and did the testing in Sandbox. Code deployment using Eclipse and Deployment Change Set.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement the business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Customized and managed user profiles to facilitate appropriate access and read/write permissions.
• Customized various Salesforce. Confidential components including standard and custom objects on-the-fly in the production environment to solve immediate user/management issues.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for email services and lead-to-contract conversion. Designed and deployed report types, custom reports; maintained and organized standard sets of reports for different user groups.
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing. Interacted with Developers for assisting them in the Identification, Simulation, Resolving and Tracking of problem events.
• Created record types and page layouts and assigned page layouts to the record types.
• Created custom report types and generated report using the report types.

Environment: Windows 7, Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Oracle, Page Layouts, Pardot, SOQL/SOSL Queries, Data Loader, Workflow & Approvals, Force. Confidential, Eclipse Plug-in, Salesforce. Confidential sandbox, MySQL, Jitterbit Data Loader, JQuery, J ava, HTML, AJAX .

Salesforce Developer

Responsibilities:

• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce. Confidential ( SFDC ).
• Agile Development Methodology was followed for the implementation.
• Worked on various Salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Contracts, Quote, Quote Line Items and Campaigns.
• Played a major part in designing the Campaigns for the Marketing users.
• Designed, implemented and deployed the Custom Objects, Page layouts, Custom tabs, Custom Buttons, Custom Links and Components.
• Worked on Components, Custom Labels, Record Types and Static Resources.
• Knowledge of Zuora (designed to automate billing, commerce, and finance operations) and Streaming API.
• Have the basic knowledge of Cast Iron.
• Created different Formula Fields for the various standard and custom objects.
• Created Workflow Rules to implement business logic.
• Created many Approval Processes needed in the different stages of the application.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment.

Environment: Windows 7, Force. Confidential Platform, Salesforce Unlimited Edition, Salesforce. Confidential Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Force. Confidential Eclipse Plug-in, Salesforce. Confidential sandbox, MySQL, Data Loader, Java, WSDL, AJAX.

Salesforce Admin / Developer

Responsibilities:

• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Created User Roles and Profiles, Security Controls and Shared Settings.
• Implemented the Marketing process to remove dupe contacts, Leads, Auto Merge Leads, Contacts if already exists.
• Created custom objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created the Workflows for automated lead routing, lead escalation.
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed Users, hierarchical Roles, Profiles, Security controls.
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC. Designing, Implementing and deploying the Custom objects, Page layouts, Visualforce pages using HTML, CSS, Angular JS. Testing and migrated the code to the Deployment instance after testing. Created Workflow rules to automate the business process and to send automated Email alerts. Used the sandbox for testing and migrated the code to the deployment instance after testing. Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force. Confidential Eclipse IDE plug-in to manage, author, debug and deploy Force. Confidential applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto reports.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, DupeBlocker, CRM Fusion, Force. Confidential Explorer, Google docs, Gliffy tool (flow charts).