SUMMARY:

• Around 8 years of experience with over 5 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration and supporting the cloud applications, 3 years of experience in Implementing applications as Java Developer.
• Successful Implementation of Integration Projects in areas like Manufacturing, Infrastructure, Biotechnology.
• Experience with Salesforce platform implementing Full project lifecycles.
• Experience working on Service Cloud, Marketing Cloud, Sales Cloud, Salesforce Console and Communities.
• Experience with Salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Reports and Dashboards.
• Responsible for Co-ordinating with Client and Offshore team.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Created new Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, Web Services to achieve complex business process.
• Used SOSL and SOQL in Apex programs.
• Integrating core platform services such as Heroku Enterprise and Force.com.
• Cleared Salesforce Platform Developer 1 Certification (Development).
• Experience in designing of Reports and Dashboards per business needs and awareness on governor limits for a multi-tenant environment.
• Developed Visualforce pages using responsive design techniques to provide device optimized layouts.
• Experience with Salesforce AppExchange, configured user security permissions in compliance with organizational needs.
• Experience in writing Apex Test classes to achieve minimum of 75% code coverage before deploying code to production.
• Created Visual force pages with fields, buttons and using various components to invoke methods using controllers and embedded JavaScript and HTML as needed.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class &, Visual force (Page, Component & Controllers).
• Worked in all SDLC phases that included Requirement gathering, Analysis, Designing, Development and Testing.
• Experience working with cross functional teams during data conversion from legacy systems.
• Good understanding of CRM business process, excellent communication and problem solving skills.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: Triggers, Record Types, Reports& Dashboards, Roles and Profiles, Security, SOQL, SOSL, Visual Force Pages, Apex Classes, Apex Trigger, Custom Objects, Workflows & Approval Processes, Assignment Rules.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector, Single sign-on(SSO)

Languages: Apex, Java, Sql, J Query, AJAX.

Web Technologies: HTML5, CSS3, XML, REST, SOAP, JavaScript, Angular JS.

Operating Systems: Windows, Unix, Linux.

Office Tools: MS Visio, MS Office, Apttus.

IDE and Editors: Eclipse and Force.com Eclipse IDE

PROFESSIONAL EXPERIENCE:

Confidential, Towson, MD

Sr. Salesforce Developer/ Admin

Responsibilities:

• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Implemented in both Sales cloud and Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Developed Lightning apps using Lightning Components and made them compatible with Salesforce1 Mobile app.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed case management for service cloud, and sales person appraisal system depending on sales counts.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Using Service Cloud: Black & Confidential saves more than 4,000 hours each year that were previously spent on manual tasks, and agents spend more time helping customers.
• Used Lightning Console to consolidate information in one customizable dashboard.
• Interact with users and address issues through social media channels.
• Created workflow rules and defined related tasks worked on Apttus CPQ to automate sales across different locations.
• Managed different products pricing and proposal through partner channels Initiated Apttus approval cycles when required and submitted for approval.
• Responsible for Source control and Configuration management for managing source code and technical documentation.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Ability to build apps on Heroku and experience using Heroku connect.
• Had experience in integrating Oracle Enterprise Management reporting tools.
• Worked on Continuous Integration to automate continuous unit test runs and automated deployments to QA, UAT and Production.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Saleforce.com platform, Force.com ide, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, CRM Fusion Demand tools, HTML, CSS, Inside sales telephonic plug-in, Java, Java Script, Ajax, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, API, Chatter, XML, REST, Sandbox data loading, Heroku, JQuery, Angular JS, GIT, ANT deployment tools, DML Query, Lightning App Builder, Apttus CLM and Web Service Integration.

Confidential, Tinley Park, IL

Sr. Salesforce Developer/ Admin

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Designed and developed project document templates based on SDLC methodology.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products per the needs of the organization.
• Worked on various SFDC standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked on solutions and simplified Siebel solutions to Salesforce.com platforms.
• Worked on data quality of Siebel systems to decide what needs to be migrated to Salesforce.com
• Worked on data mappings for account, contact, product and activity entities for data migration from Siebel to salesforce.com
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Developed Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.
• Worked data and Web services which could connect to SAP backend.
• Integrated Apex with External services by making callouts that used SOAP.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Salesforce API, and Web Services.
• Converting Complex S-control code to Apex controller and visual force page involving Google Maps API.
• Worked extensively in customization of Service Cloud by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Used JavaScript and libraries like JQuery with apex for the desired functionality.
• Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.
• Experience in Sales Cloud and Marketing Cloud Applications, Automation of Lead and campaign Management
• Creating a sync of contacts, emails, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• High End Process and Application Customization using Apex & Visual force.
• Responsible for writing SOQL&SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual Force pages to develop custom business logic.

Environment: Salesforce.com platform, Salesforce APIs, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML5, JavaScript, Web Services, Service Cloud, Sales Cloud, REST, Workflow & Approvals, Reports, SOAP, Custom Objects, SOQL, S control, SOSL, Marketing cloud, JQuery, AJAX, Single Sign-On (SSO), Custom Applications, Custom Tabs, Email Services, Sandbox data loading.

Confidential, Logan, UT

Salesforce Developer/Admin

Responsibilities:

• Worked with translation Workbench to enable different languages for users.
• Automate process and drive attendance by connecting Salesforce data to marketing cloud.
• Created Event Management Process and personalized their customer experience by leveraging the Marketing cloud connecter for registration and management.
• Developed the Visual force pages for the Manual Registration of users and login Process leveraging sites and Communities functionality provided by Salesforce.
• Led integration of Salesforce with Exact Target, Jitterbit data migration tool.
• Assist client with staging and deploying email campaign with in Marketing Cloud.
• Worked in Configuring the Communities and well known about the prerequisites and common issues.
• Designed, Implemented and developed the Custom objects, Page Layouts, Custom Tabs, and component to suit to the needs of the application.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Written SOQL queries against force.com API.
• Worked on Journey/ Audience Builder for email Campaigns.
• Worked on Automation Studio to automate the background Process.
• Handled large and complex data migrations from SQL and Oracle databases to Salesforce using Jitterbit.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Worked on AJAX Toolkit is JavaScript wrapper that abstracts the Force.com SOAP API.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized SOQL Queries in Batch Apex when they reached Query Timeout Exception.
• Worked on Unit testing for the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Integrated the Web Services for extracting the data from external Systems to display in the pages of Salesforce.com.
• Wrote test methods, test cases with code coverage of more than 75%.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented WSDL in the application for access to data from external systems and web sites using Force.com web services API like SOAP and REST API.
• Implemented packages in distributing and migrating components or applications within the organization.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, CPQ, Marketing Cloud, Workflow & Approvals, Jitterbit, Reports, Ajax, Security Controls, SOAP, API, Chatter, XML, REST, Web Service Integration, Force.com IDE, Windows, Java scripts and CSS.

Confidential

Java Developer

Responsibilities:

• Involved in full Software Development Life Cycle (SDLC). Designed and created Use Cases, Class diagrams and Sequence diagrams using Microsoft Visio.
• Worked with J2EE Design Patterns such as Model View Controller, Singleton, Business Delegate, Session Facade, Service Locator pattern for locating the EJB classes which will locate Data Access Objects based on the request key supplied from Request Processing classes.
• Designed front end user interfaces based on the Users, Roles and Permissions using Java Server Pages, HTML, JSTL, JavaScript.
• Actively involved in designing SOA architecture for integrating with Beacon Commerce applications.
• Developed JSP pages with MVC architecture using Spring MVC, Servlets and Simple tags.
• Exposing the Services using Web Services with WSDL, WSDD, SOAP, JAX-RPC, JAX-WS, UDDI.
• Developed Application BL modules using EJB session beans.
• Provided first level mapping from clients to Akamai servers.
• Batch to extract Data from the WCS Database using Thread pool.
• Wrote SQL Map files for Hibernate.
• Responsible for development of build scripts for compilation, generation and deployment of application archive files to Web logic using ANT.
• Coordinated with the testing team in preparation and validation of Test Plan, Test Specification and Test Scripts.
• Tested the entire system according to the Test Cases using JUnit.
• Deployed the application onto Tomcat Server.
• Used SVN as version control.
• Responsible for unit testing, integration testing and user acceptance testing.
• Responsible for building and deploying the application on J Boss for all the releases.
• Was involved in interacting with the clients and application users for their requirements, specifications and enhancements.
• Used Test-Driven Development with SCRUM Agile methodology.

Environment: Windows XP, JSP, Servlets, SQL, HTML, XML, Ajax, JSON Log4J, Akamai server, Junit, Spring, Spring MVC, Spring Web Flow, Hibernate, J Boss, Eclipse, MySQL, Toad, ANT.