PROFESSIONAL SUMMARY:

• 6+ years of experience in IT as Salesforce Admin/Developer
• Experience in Administration, Configuration, Implementation, Development and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Experienced in Declarative and Programmatic development of Salesforce.com Cloud.
• Experienced in development of Salesforce Objects, Apps, Apex Classes, Apex triggers, Visual Force, Integration using REST - SOAP based Web Services, Force.com API, SOQL, SOSL, Validation Rule, Data load, Workflows and Approval Processes.
• Comprehensive knowledge of Software Development Process using Agile and Waterfall methodologies, having thorough understanding of various phases like Requirements, Analysis, Design, Development and Testing.
• Worked closely with Business Users in improving their business processes using SFDC.
• Experience on development in creating Objects, Triggers, Apex Classes, Visual Force pages, Standard Controllers, Custom Controllers and Controller Extensions
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, page layouts, Workflow rules, Field Update, Email Templates, Roles, Profiles, Formula fields
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation as per requirements
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual Force, CSS and JavaScript
• Specialized in the creation and maintenance of test plans, test cases, and test scripts
• Analyzing, reporting, tracking and documenting of test results for both manual and automated testing.
• Expertise in test formulation of functional, integration, unit, system, regression and UAT testing.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver
• Strong communication and interpersonal skills with ability to work well in a dynamic team environment

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Web Design Tools: JavaScript, XML, XSLT, HTML, XHTML, CSS, AJAX, SOAP, WSDL

Programming languages: C, C++, Apex, Java, Java Script, VB.Net, ASP.Net, SQL.

IDE / Other Tools: SVN IDE, Force.com IDE, Workbench, Force.com Explorer

Database: Oracle, MS Access, DB Visualizer, SQuirrel, SQL Server 2008, TOAD

Operating Systems: Microsoft Windows, Linux, UNIX, iSeries

PROFESSIONAL EXPERIENCE:

Confidential, NC

Salesforce Admin/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• Customized tab worked with various standard objects like Accounts, Contacts, Leads and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Created Web-to-lead form to enter lead information.
• Strictly maintained Model-View-Controller (MVC) architecture throughout the application.
• Developed Triggers for applying the business logic on Database events.
• Involved in developing Visual Force Pages and Apex coding with extensive use of Browser Technologies - JavaScript, JQuery, HTML & CSS.
• Developed Apex classes for various functional needs in the application
• Developed Visual Force Pages to customize the view and functionality of the page that were required by the Organization.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, SOQL, SOSL, Apex Triggers, Workflow rules, Dashboards, Reports, Custom Tabs, Email Templates, HTML, Java Script, Eclipse IDE.

Confidential, Novi, MI

Salesforce Developer/ Administrator

Responsibilities:

• Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business users groups.
• Involved in Salesforce.com Service Cloud development including Apex Class, Visualforce, Apex Triggers, JavaScript, Workflows and Approval Processes
• Created the workflows / approval processes for automated Cases routing and Cases escalation
• Created and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows for automated alerts, field updates & Email generation according to application requirements.
• Created Customized several Validation Rules, Apex Triggers, Apex classes to achieve the complex business functionality.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Web Services using SOAP and REST, to integrate data with external systems and web sites.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization. Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Perform Data Management activities for sample data load, used Data Migration tools like Apex Data Loader.
• Promoted changes from one environment to other via change sets and ANT tools.
• Ensured timely/defect free delivery of module by effective designing, re-usability of components and standards. Ensured to communicate early warnings/ escalation of project related issues.
• Provide support during SIT and UAT. Involved in bug fixing and find workaround for the problems which arise in QA and UAT Testing.

Environment: SaleForce.com platform, Visual Force Pages, Apex, Data Loader, HTML, JavaScript, Sandbox data loading and Froce.com Eclipse IDE

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Involved in the code and performance optimization.
• Developed various Components and Visual Force Pages.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Designed various Web Pages in Visual Force for capturing various Employee enquiries and Implemented logic for migrating cases to different queues based on the type of Employee enquiry.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in developing Visual Force Pages and Apex coding with extensive use of Browser Technologies - JavaScript, JQuery, HTML & CSS.
• Created Reports and Dashboards to track and maintain for Management visibility.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, SOQL, SOSL, Apex Triggers, Workflow rules, Dashboards, Reports, Custom Tabs, Email Templates, HTML, Java Script, Eclipse IDE