PROFESSIONAL SUMMARY:

• A certified Salesforce.com Developer expertise in Salesforce.com CRM, over 8 Years of Information Technology experience with Salesforce.com CRM Platform as Salesforce Administrator/ Developer.
• Experienced in SalesForce.com implementation cycle in Sales, Marketing, Service and Support Modules.
• Experienced in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform, Salesforce Lightning and Salesforce.com Mobile
• Experienced in developing Apex Classes, Triggers, Workflows, CSS, HTML, JavaScript and familiar with AJAX.
• Experienced in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs and Tags.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Experience working with Eclipse IDE and Force.com Plug - in environment.
• Experienced in Salesforce.com Development and implementation of Apex Classes, Triggers, and Visualforce pages, Web Services, SOSL, SOQL and REST.
• Experience in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experienced in Scoping Phase, Gap Analysis, Testing and Implementation Phase.
• Experienced in all phases of Software development life cycle (SDLC), quality management systems and project life cycle processes.
• Having knowledge on Service Oriented Architecture (SOA).
• Experienced with SSO (Single Sign-On) set up.
• Experienced in analyzing Business requirements, technical specifications, Use Cases, and creating Test Plans based on defined standards.
• A hard working, open-minded individual possessing excellent communication, presentation & interpersonal skills with willingness to learning new technologies/sharing ideas and can work under tight schedule.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow &Approvals, Dashboards, SOQL, SOSL, AJAX with force.com.

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Salesforce Wave.

Languages: C, C++, Java, Apex, J2EE, HTML, XHTML, XML, CSS

Database: Oracle, MS Access, and MySQL

Customization: Outbound Messages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Developer/ Administrator

Responsibilities:

• Manage customer data duplication identification and resolution, ongoing audits to uncover and resolve data integrity issues, bulk imports of data, batch reassignment of accounts and opportunities based on organizational changes.
• Implementing Minor Enhancements work with business customers to flush out enhancement ideas and to document requirements; then design, configure, test and deploy functionality to production for approved enhancement requests.
• Design, and deploy the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Managed Marketing Automation system, complete with auto task creation, workflows, and approval and lead nurture programs.
• Created Visual force pages, Apex Classes, Triggers, Workflows, Validation Rules and Communities
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services.

Confidential, Dallas, Texas

Salesforce Developer/ Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Visual Force Language to develop Visual Force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Confidential, Deerfield, IL

Salesforce Administrator

Responsibilities:

• Worked in a team as a developer to perform detailed analysis of business and technical requirements and designed the solution.
• Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Customized Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types .Created Custom Controllers to make external web service callouts, validate and insert data.
• Developed VisualForce components and attributes to override the look and feel of standard VisualForce components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, Charlotte, NC

Salesforce.com Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for communities and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Extensively worked on designing the ETL process and creating source to target (STT) mapping.
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Designed and tested Control-M jobs to trigger the Informatica workflows.
• Researched the latest information technology security trends and developed sales cloud security standard for the client.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support. Administrated and monitored the company’s Sales force CRM application.
• Migrated data from Excel / CSV files to SFDC using Data Loader.
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas.
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Data Loader, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Production environment.

Confidential

Business Analyst

Responsibilities:

• Reviewed business requirements and technical specification documents. Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Actively interacted with Team Members, Developers, Business Analysts and Project Management team to analyze the business process and requirements.
• Organized walkthroughs with Project management team to identify testing scope.
• Involved in designing and developing Test Plans, Test Cases, and Use cases for Web and Admin Functionality.
• Interacted with business users or project management team to get sign off’s on test plans and test cases. Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Responsible for analyzing and implementing several modules of legal documents which contains of unstructured data and making them manually into structured format.
• This project required building a knowledge base from legal documents using natural language processing (NLP) and expert review.
• Finalizing the results and performing required operations using Excel VBA for testing and reporting.
• Visualizing the results using Tableau.