PROFESSIONAL SUMMARY:

• Over 7+ years of IT Experience that includes four years in Salesforce.com CRM platform as a Salesforce Administrator and Developer and 3+ years of experience in Java/J2EE technologies, Spring MVC and Hibernate.
• Possess expert level understanding about Salesforce.com CRM and its Development life cycle.
• Having good knowledge of Software Development Life Cycle and Agile methodologies.
• Extensive experience in Salesforce Administrative tasks like creating Users, Profiles, and Roles based on hierarchy, page layouts, Permission sets, Approval processes and Email services.
• Strong expertise in using the Force.com platform to build client - specific applications with Apex Programming to develop Apex classes, controllers, Triggers and designing the Visual force pages.
• Hands on Experience in customizing and implementing the objects with Validation rules, Workflow rules and Process builder for satisfying complex business process automations.
• Expertise in working with various Salesforce.com standard objects like Accounts, Leads, Opportunities, Contacts, Reports and Dashboards, Analytical Snapshots.
• Proficiency in creating custom objects, custom fields, custom tabs, custom reports by maintaining appropriate field level security to the created objects as per the requirements.
• Worthy experience in implementing security and sharing rules at object, field and record level for users at different levels of the organization.
• Have extensive experience in querying Salesforce.com database using SOQL and SOSL queries to perform DML operations.
• Good working knowledge in using Salesforce AppExchange to find appropriate applications, installing and customizing them according to requirement.
• Good understanding of Salesforce.com Governor limits with ability to optimize code following those limitations.
• Experience in creating custom formula fields and automated workflow actions like sending E-mail alerts and performing field updates based on requirements.
• Good working knowledge on Web-to-Lead, Web-to-Case and Email-to-Case configurations.
• Having sound knowledge on Salesforce Service Cloud like Case Management using Assignment Rules, Auto response rules and Escalation Rules.
• Experience in using Apex Data Loader and Import Wizards for Data Migration using Comma Separated Values files (CSV).
• Expert in working with Eclipse IDE with Force.com IDE plug-in, MavensMate IDE to Sublime Text for writing the business logic in Apex.
• Experienced in Integrating the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Experience in writing Apex Test classes with efficient test coverage.
• Good working knowledge in developing lightning pages and components as per the requirement.
• Experience working in development, Sandbox and Production Environments.
• Sound Knowledge and experience in Object Oriented Programming concepts (OOPS).
• Extensive experience in developing applications using three-tier architectures like Spring MVC, Struts2.
• Hands on Experience in using J2EE technologies like Servlets, Java Server Pages (JSP), JDBC to develop enterprise applications in Java.
• Experience in designing form validation using Servlets, Filters and HTML.
• Experience in using Spring Framework and Hibernate ORM to develop web projects.
• Experience in writing SQL queries and PL/SQL stored procedures to insert, update and delete data in the database.
• Possess excellent communication and interpersonal skills along with detail oriented and problem solving skills.
• Versatile team player, quick learner, skilled to meet deadlines and can handle pressure by coordinating multiple tasks in work environment.

TECHNICAL SKILLS:

CRM Applications: Salesforce.com

Salesforce Technologies: Force.com Platform, Apex Classes, Triggers, Visual Force Pages, Sales Cloud, Service Cloud, SOQL, SOSL, Work flow rules, Approval Processes, Process Builder, Reports and dynamic Dashboards.

Salesforce Tools: Data Loader, Force.com Eclipse IDE Plug-in, Data Import Wizard, Export Wizard, Force.com Sandbox and Production.

Programming Languages: C++, Java, J2EE, HTML, CSS, JavaScript, SQL, PL/SQL

Web Technologies: Servlets, JDBC, JSP, Spring Framework, Hibernate ORM, Struts, Web Services (SOAP, Rest), XSD, XML Schema

Databases: Oracle, MS SQL Server

IDE: Eclipse, MavensMate (Sublime Text)

WORK EXPERIENCE:

Confidential, Washington DC

Salesforce.com Developer

Responsibilities:

• Involved in the design and development of Apex classes, controllers, controller extensions and Triggers as per the functional needs of the organization.
• Worked closely with business analysts to gather the business requirements of the project and possess good level of understanding of the SRS documents.
• Implemented required business logics using Salesforce.com Platform and Force.com IDE Plug-in using Eclipse.
• Involved in creating custom fields and custom relationships to customize the standard objects according to the requirement.
• Created Profiles based on business requirements of the organization and configured the permissions depending on the organizational hierarchy.
• Participated in all stages of Software development life cycle of the project.
• Developed customized e-mails and inbound emails for customers and clients by writing suitable Visual force pages and Apex controllers.
• Customized page layouts of the Opportunities, Contacts, Leads and Account objects depending on the roles and permission sets.
• Involved in development and support of customer support portal as a part of Service Cloud applications of Salesforce CRM.
• Participated in mass imports and exports of data using Data Loader, Import Wizard and Export Wizard.
• Used Salesforce automation tasks in Sales Lead Management, Opportunities, Accounts and Contact Management by Workflows and Approval Processes.
• Involved in querying the Salesforce.com database using SOQL and SOSL queries respecting the governor limits.
• Implemented effective validation rules to validate data entered by user according to the requirement for various standard and custom fields.
• Implemented picklist fields, dependent pick lists and formula fields for custom objects.
• Developed and configured reports of different types, created dashboards and Analytical Snapshots based on these reports to assist the managers by sending them on a regular basis.
• Have good working knowledge on generating quotes faster using the Salesforce CPQ.
• Worked on design of Salesforce Lightning pages and lightning components for developing User Interface.
• Designed user-friendly UI forms using Visual Force pages, HTML and CSS.
• Involved in developing the project under agile methodology that improved productivity and reduced errors.
• Generated enterprise and partner WSDL to integrate Salesforce.com API with external systems using Web Services.
• Involved in writing efficient Apex code using asynchronous Apex utilizing future methods and Batch apex.
• Collaborated with Chatter to discuss the ongoing development of the project connecting with various members of the team.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Cast Iron, AppExchange, Workflow & Approvals, Custom Objects, Page Layouts, Sandbox data loading, Lightning Experience, Email Services, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Texas

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.com.
• Extensively involved in the Sales Cloud Customization during the project.
• Worked extensively on various Salesforce standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Reports and Dashboards.
• Created workflow rules to send email alerts and to perform field updates as per requirement.
• Created and worked on various custom objects like Equipment and Procedures as per the business requirement.
• Created and edited page layouts, search layouts and record types to organize the fields and related lists in the record edit and detail pages of the salesforce objects.
• Involved in creating detailed reports of tabular, summary and matrix types, dashboards and also in creating the dynamic dashboards so that authorized users can access them easily without setting permissions separately.
• Developed Apex classes, Triggers and Visual force pages to satisfy the functional needs specified for the application.
• Involved in working with Apex data loader for data migration, to insert and update records in bulk.
• Worked on declarative tasks like Workflow rules, Process builder and Approval processes to perform automated tasks based on the business requirements.
• Wrote SOSL, SOSL queries to perform data manipulation operations in the salesforce.com database.
• Contributed to the development of front end layer of the application using JSP and JavaScript where different users can login with valid credentials and maintain their pages.
• Involved in writing the unit test classes to obtain test coverage for the Apex classes and triggers developed during the project.
• Participated in setting up the Lightning environment by enabling the My Domain and building the Lightning the applications and Components.
• Involved in the implementing the integration of Salesforce.com applications with external systems using Web Services API, SOAP and REST API with Salesforce Workbench and SOAP UI.
• Involved in using the Lightning Connect to integrate data from an external resource without duplicating the data.
• Used Sandbox environment for testing and then migrated the code to deployment instance after testing using Change sets.
• Created Roles based on hierarchy in the organization and implemented security at different levels by providing accurate level of sharing rules and permission sets for users.
• Used Salesforce AppExchange to download the dashboards applications and then customized them according to the requirement of the organization.
• Configured Email-to-Case and Web-to-Case as a part of Service cloud customization.

Environment: Salesforce.com CRM platform, Sales Cloud, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loader, Apex, Visualforce, EDW (Enterprise Data Warehouse), Salesforce 1 platform, Lightning Experience, Chatter, Eclipse IDE Plug-in, SOAP API, App Exchange(Exari, S-Drive), Case Management Tools.

Confidential, Boston, MA

Salesforce.com Developer/Admin

Responsibilities:

• Participated in the requirement gathering sessions along with business analysts and interacted with different teams involved in application development to get better understanding of the project.
• Used Force.com platform extensively to develop Apex classes, triggers and Visual Force pages for implementing the custom functionality.
• Designed customized E-mail Templates and used them while sending E-mails with Workflow rules when the desired criteria is met.
• Used Data.com Assessment App downloaded from AppExchange to assess the quality of data in the organization.
• Developed reports and customized dashboards to track productivity and performance of sales teams.
• Performed administrative tasks by creating as well as maintaining Users, Roles, Profiles and granting the authorized level of access to users based on hierarchy.
• Developed and scheduled Batch Apex classes using Asynchronous Apex scheduled on an hourly-basis.
• Participated in implementing Case management automation to track the customer cases and resolve the issues along with manual entry of record into case object page.
• Designed Custom tabs, Objects, Entity relationships, Validation rules, page layouts and work flow rules to suit the business needs.
• Contributed to the customization of standard objects of salesforce like Accounts, Leads, Opportunities, Contacts, Reports and Dashboards.
• Created page layouts, search layouts for customizing the standard objects suitable for different users.
• Created master and look-up relationships on objects to establish connectivity among the objects.
• Involved in the Salesforce.com setup activities and customized apps for achieving the business requirements.
• Configuring data loader operations for data migration and also used Import Wizard when dealing with small amounts of data.
• Contributed to the customizing of layouts of Salesforce1 Mobile App developed for users to access the real time information.
• Involved in writing queries to fetch data from Salesforce.com database that executes dynamic SOQL and SOSL.

Environment: Salesforce.com CRM platform, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Data Loader, Apex, Visualforce, Salesforce 1 platform, Chatter, Eclipse IDE Plug-in, SOAP API, Case Management Tools.

Confidential, Texas

Salesforce Developer/Admin

Responsibilities:

• Involved in analyzing all the requirements and tried to sort out the customizations required to be done to reach out the specifications desired by clients.
• Set Security rules and access rights using Organization Wide defaults, Roles and Hierarchies, Sharing rules, Public groups, Sales teams, Account teams and Case teams.
• Configured User Interface Settings and Login restrictions within the organization.
• Implemented time based workflow that will trigger an Apex class to run at a specific time of the week.
• Implemented the Standard Set controller and its attributes to paginate the records in Visual Force pages.
• Customized the Out of box Lead conversion Functionality to support the business needs using Visual force pages and Apex classes.
• Created custom objects, custom fields, Custom relationships and custom formula fields to maintain the records as per the requirement.
• Deployed Static resources such as JavaScript files, CSS style sheets, images etc. and used them later in the Visual force pages whenever required.
• Created Approval process with field updates to automate the business flows related to Closed won cases.
• E-mail alerts, Work flow rules, Validation rules, page layouts and search layouts are designed for Salesforce standard and custom objects to suit the needs of the application.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow, Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential

Java Developer

Responsibilities:

• Participated in all stages of Software Development Life Cycle that includes Analysis, Design, Development, Implementation and Testing of the project.
• Developed application using Servlets, JSP, HTML and CSS for the customers to manage their user portal.
• Implemented the Login validations using Filters for authorized customers whose data is available in the database.
• Involved in the development of modules in web applications to perform CRUD operations using Spring MVC and JSP.
• Created Servlets to redirect the users to the appropriate JSP pages using Request Dispatcher as a part of Spring MVC application.
• Developed code for storing payment information in to the appropriate tables in the database using Hibernate.
• Used Eclipse Integrated Development Environment to develop the applications and deployed them using Apache Tomcat application server.
• Used SQL queries and PL/SQL stored procedures to interact with Oracle database using Java Database Connectivity (JDBC).
• Used Spring Annotations as well as Xml based configurations to perform dependency injection.
• Participated in the implementation of SOA based web services and testing the web services using SOAP UI tool.
• Used Junit framework for unit testing of all the java classes developed during the project.

Confidential

Software Dev

Responsibilities:

• Involved in development, Object Oriented Analysis and testing of the application.
• Implemented code for developing applications using Core Java concepts and for servlet based applications.
• Supported and assisted the programming team members in maintaining and updating the existing modules as per requirements.
• Designed and developed Struts Action classes and implemented Validations using Struts Framework.
• Used JSTL tag libraries along with Struts tags to implement the View component of Model-View-Controller architecture.
• Assisted the team members in developing web applications using Open source frameworks like Spring Framework (MVC, AOP, and JDBC), Hibernate ORM and Struts.