SUMMARY:

• Strong Experience working with Apex classes, Triggers, Controllers &Controller Extensions, Components, Test Methods, Application Design and Development on Multitenant Force.com platform.
• Certified Force.com Developer and Certified Salesforce Administrator.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Informatica on Demand.
• Experience in Apex coding to implement the Complex Business Logic with in Governor Limits.
• Developed Test Classes and Test Methods to ensure maximum Code Coverage in production instance.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Experience in Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Having administration experience on CRM applications like data exports &imports, application support, security administration, maintenance, and user &security management.
• Knowledge on salesforce Marketo tool
• Strong experience in Agile and Waterfall methodologies.
• Experience in Object Oriented Languages like C++, Java, J2EE, JSP and Servlets.
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in Accounts Merging, maintaining Public Groups and created Reports and Dashboards as per the customer requirements.ide exposure to Test Management tool such as Jira,, QC and Test Director.
• Worked on data migration from databases to SFDC using Data Loader.
• Build the organization’s Role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILL:

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Apex, Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, S-Controls, Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange, CTI Integration, Eclipse Plugins.

Languages: Apex, C, SQL, HTML, XML, CSS, Java

Java Technologies: Java, Servlets, JSP, JavaScriptOperating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Mac OS X 10.9/10.8/10.7, Linux.

Databases: SQL Server 2008, 2010, 2012.

Mobile Application Tools: Salesforce Lighting Tools

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield,IL

Sales Force Developer/Admin

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other SalesForce.com consultants while implementing the solutions for the needs of organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records. Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Used Marketo tool For marketing automation and email marketing.
• Extensive Knowledge on Visual Flows, Flow Designs and Workflows, Process Builder.
• Application Integration With In contact Call Center, Conga Composer and AppExchange Application Configurations
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Extensively worked with SFDC Administration: Create and Manage apps, Tabs, Page layouts, Search layouts, Record types, Custom fields, Workflows and E Mail Templates.
• Proficient in Data Integration from Traditional Applications to Sales Force Using REST/SOAP API, Informatica on Demand.
• Experience in developing Salesforce.com Custom Objects and work-flow business rules.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.
• Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary. Created profiles, roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application. Created multiple visual force pages for various requirement needs. Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users. Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Followed Agile Methodology for custom apps implementation
• Administered and monitored the company’s Salesforce CRM application.
• Used the Sandbox for testing and created managed packages and migrated them between Sandbox and Production environments for final implementations.
• Used Force.com Web Service API for Implementing WSDL in the application for access to data from external systems and web sites

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader, Web Services, SOAP, REST API, Process Builders, Custom Settings, OWD Sharing Rules.

Confidential, Charlotte NC

Sr.Salesforce.com Developer/Admin.

• Interacted with various business team members to gather the business requirements and documented the requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, Force.com API, and Web Services.
• Worked on both Sales and Service Cloud.
• Implemented Service Cloud and worked on administration tasks like creating Page Layouts, building Custom Objects, Configuring Workflows Validation Rules and Generating Reports and dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Based on requirements Created Custom Apps, Custom Fields, Record Types, Validation Rules, Workflows, Approval Processes, Email Templates, Tasks and Email Alerts.
• Worked on Salesforce.com Setup & Configurations, Data migration and conducting end-user trainings
• Used workflow rules to automatically assign tasks, update field, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.
• Implemented Pick Lists, Dependent Pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions sets based on the organizational hierarchy.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Worked on Agile Methodology for Salesforce custom app implementation.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating Record-Types specific to the User Groups, Assignments rules, Escalation Rules, Case Templates, workflow rules and actions, etc.
• Used SOQL and SOSL queries to pull data from database for data manipulation needs.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Integrated Outlook with Salesforce using the standard Salesforce for outlook (SFO) to associate emails to contacts, leads, and opportunities.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Outlook, Workflow & Approvals, Reports, Custom Objects, Scheduled Apex Jobs, Custom Tabs, Email Services, Security Controls, Ajax, SOQL, J-query, HTML, CSS, Java script.

Confidential, Parsippany NJ

Salesforce Developer/Admin

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Implemented Case Management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Participated in the training sessions provided by the Salesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API & Approvals, Reports, Custom Objects, Scheduled Apex Jobs, Custom Tabs, Email Services.

Confidential, Lisle, IL

Salesforce Developer/Admin

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Participated in the training sessions provided by the Salesforce team

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Java/J2EE developer

• Interacted with administration group to gather and analyze Business/Functional requirements and creating technical specifications.
• Developed Use Cases, class diagrams and sequence diagrams using Rational rose.
• Developing the application as per the requirements and business rules.
• Developed the login screen for the application and checked for user authentication using HTML, JSP and servlet under MVC architecture.
• Responsible for source code and Version Control (VSS), Involved in integration and deployment.
• Involved in coding reviews and enhancement of application.
• Involved in Developing the Jquery, Java script, HTML, CSS.
• Establishing connectivity to Oracle database using Servlets.
• Retrieved the data from Oracle database using SQL queries.
• Deployed Enterprise application using Weblogic Application Server.
• Code Review & Debugging using Eclipse & MS JavaScript Debugger.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.
• Used JUnit to implement test cases for Unit testing of modules.

Environment: Java 1.4, Servlet, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse, MySQL, HTML, CSS.