SUMMARY:

• About 6+ years of IT experience in software development and 5+ years of experience in Salesforce CRM that includes Administration, Configuration, Implementation, Development and Support activities.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in the Service cloud.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Data Migration using Import wizard and Apex Data Loader.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experienced in web technologies like HTML, XML, CSS, and JavaScript.
• Excellent communication and inter-personal skills. Accustomed to working in both large and small-scale environments.
• Knowledge on new release of lightning components.
• Implementation and support activities using Salesforce customizations, Workflow rules, Validations rules and Apex Programming.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Proficient in CRM business processes like Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed custom formula fields, field dependencies, validation rules, workflows and approval processes for automated alerts, field updates and email generation according to application requirements.
• Experience in developing Apex Classes, Apex Triggers, creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Having hands on experience in Lightning Interface.
• Extensive knowledge in creating profiles and configured the permission based on the organizational hierarchy.
• Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
• Experience using Web Services using WSDL, SOAP, and XML.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform

Integration Tools: Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo.

Web: HTML, XML, CSS, JSP, WSDL, SOAP

ETL Tools: InformaticaPoweCenterv 8.6.1/8.1.1/7.1.3/6.2/5.1 (RepositoryManager,PowerCenterDesgner including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Operating Systems: Windows NT/2000/ XP/7/8

Programming: Apex, Java, JavaScript, HTML, Bootstrap, JQuery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL, COBOL, PL/1, JCL SQL, XML, HTML, ANT SCRIPT, APEXDatabases: Oracle 11g/10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Methodologies: AGILE, ASAP, Solution Manager and Rapid Application Development (RAD), ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

Other Tools: Demand Tools, Dupe catcher, Data Loader, Eclipse IDE, SOQL Explorer, Aprimo DAM Tool, TIBCO, MS Office Suite (Word, Outlook, PowerPoint, Visio, Excel, Access, MS Project).

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Salesforce Advance Developer

Responsibilities:

• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Users, Page Layouts, Email Services.
• Collaborated with other teams to design and implement Salesforce Integration Salesforce with other internal applications using SOAP and REST web services to communicate with other internal systems.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development Team.
• Extensive experience in Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, OWD, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Designed Junction Objects for Relationships (Lookup and Master-detail) and implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, according to application requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Proficient in Data Migration and integration using tools like Data Loader.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and JavaScript. Familiar with AJAX
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management
• Followed Reverse engineering methodologies and developed Business process document and Application process document.
• Good Understanding of both business processes and technical development.
• Expertise in creating estimates for various tasks as part of application development.
• Extremely proficient in learning new concepts quickly and independently.
• Expertise in system integrations with Cast Iron and bulk data load process automation.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Excellent analytical, de-bugging skills and documentation skills.
• Proficiency in installing App Exchange Applications.
• Think critically, learn quickly, develop expertise and produce immediate contributions. Blend Knowledge, creative and analytical abilities to produce bottom-line results.
• Skilled at assessing client needs, working in a group setting, and training/supporting end users.
• Have working experience in Design and Development of UI's Using Visualforce, and HTML.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Worked with Mulesoft Support team on integrating REST services with SFDC.
• Created Mulesoft ESB work Flows to validate the request and response Objects.
• Created Mulesoft ESB code to process the request and invoke corresponding SFDC Rest services.

Environment: Saleforce.com platform, Mule soft, Cast Iron, APEX Language, jQuery, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Sr. Salesforce Developer/ Admin

Responsibilities:

• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed APEX Classes and Triggers and linked them to manage the workflows developed in the system.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.\
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Developed Visualforce controller extensions & custom controllers, standard controllers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed APEX Classes Triggers and linked them to manage the workflows developed in the system.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, and Windows XP.

Sr. Salesforce Developer/ Admin

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Salesforce Developer/ Admin

Responsibilities:

• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Designed and deployed Workflows, Validation rules, Formulas and Approval Processes for automating business logic.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Created profiles and implemented Object and field level security to hide critical information.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers),Workflow & Approvals, Custom Objects, data loading, Eclipse IDE Plug-in, SAP

Salesforce Developer/ Admin

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers and validation rules for various functional needs in the application.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Written Test Classes for unit testing.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement in the service cloud.
• Created permission sets to give access to certain users depending on the business criteria.
• Created custom objects and Lookup relationships associated to Cases.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Responsible for migration of code from sandbox to production environment.
• Worked with QA to prepare test cases for and testing the functionality of the software.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), EmailServices, Custom Tabs, Data Loader, HTML, Workflow & Approvals, Reports, Security Controls, Sandbox dataLoading, Force.com IDE, Java Script, Custom Objects.

Salesforce Admin

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud9.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Implementing Web service (Rest API) between 3 salesforce Orgs to send and retrieve some information based on some criteria.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services,custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Software Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Data handling between consequent calls to server were incorporated by session state, application state and query strings.
• Performed Integration Testing by adding all modules together for the web based application.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Developed and maintained optimized SQL queries in Data Warehouse
• Developed application based on SDLC (Software Development Life Cycle).
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Developed the web pages JSP, CSS, JavaScript.
• Developed Business logic on Java beans and setup connection with database.
• Managed Source Code in CVS environment.
• Implemented store procedures and triggers using PL/SQL.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle,Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2007.