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Sr. Salesforce Developer Resume

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MO

PROFESSIONAL SUMMARY:

  • Having 10+ years of IT experience including 5 years of salesforce full life cycle (SDLC) implementations experience as Salesforce Developer and Salesforce administrator.
  • Experience with SFDC development using Apex classes, Triggers, Apex Test Classes for SFDC Unit testing and Batch Apex for complex data processing.
  • Extensively worked in the area of Case management, Entitlement(sla), Escalation Rule, Autoresponce Rule, TAT Management functionality to help agents solve customer issues thus improving overall productivity.
  • Extensively worked on customizing various SFDC standard objects like Leads,Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
  • Experience across various SFDC implementations covering Sales cloud, Service cloud, Chatter and AppExchange applications.
  • Experience in CRM business process like Forecasting, Territory management, Campaign Management, Lead Management, Account Management and Case Management.
  • Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules,Users, Page layouts and email services.
  • Created various SFDC Administrative role.
  • Having hands on experience in Lightning Interface, Aura Framework.
  • Experience in Wave Analytics, created commercial Reports and Dashboards, Lens, Apps Dataset in SFDC Wave Analytics.
  • Expert in Oracle Big Machines CPQ and Apttus CLM.
  • Experience in SFDC development using Apex, Classes, Triggers, Batch Class, Schedule class, Test Methods, Visual force page, Visual force Components and Controllers Force.com IDE, SOQL, SOSL, WSDL, REST, SOAP
  • Worked on Static Resource to upload content in Visualforce pages.
  • Experience in working with Eclipse IDE with Force.com plug - in environment for writing business logic in Apex Programming Language and Visualforce.
  • Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL.Used REST full web services.
  • Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
  • Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
  • Manage Salesforce.com sandbox and production environments.
  • Experience in customization, configuration, Apex, Visual Force and integration tools like Apex Data Loader, Jitter bit, Dataloader.IO, workbench,, Informatics cloud converter.
  • Experience in using change sets Force.com IDE and ANT tool for deploying changes from instance to another.
  • Worked on Apex development to create objects, triggers & AJAX toolkit, standard & custom controllers/extensions.
  • Implement web services in application for different user’s data access using Force.com Web services API.
  • Implement data security/visibility rules using sharing rules, and configure OWD.
  • Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
  • Experience in zPaper Mobile and zPaper Fax.
  • Implemented Translation workbench and custom labels
  • Configured Web-to Case and Email-to-Case Functionalities
  • Experience in integrating Salesforce with ERP applications like SAP using Informatica on Demand
  • Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, WebServices and third-party Packages
  • Worked on SQL queries, Experience in writing SQL and PL/SQL programming
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

Sales Force: Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Integrating Tool: Apex Data Loader and Informatica On-Demand,Jitterbit

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, CSS3, AJAX, XRX, Web logic, Java Script

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005

Testing Tools: JUnit, Element Tool, Selenium

Operating systems: Microsoft Windows (2000/XP/Vista), Linux Ubuntu 11.10, Apache Mac,iOS,Android

Other tools: Visio, Clear Quest, Clear case, MS Project, Eclipse

WORK EXPERIENCE:

Confidential, MO

Sr. Salesforce developer

Responsibilities:

  • Developed Data migration technical design documents from Siebel to Salesforce.
  • Leaded entire Data Migration cycle for Phase 1 release.
  • Developed command line Data Loader Batches to load data in Salesforce.
  • Involved in data analysis and mapping in Salesforce platform.
  • Worked with Biz to obtain requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
  • Coordinated Data flow between various sub systems connected to Salesforce.
  • Worked on highly customization of reports and Dashboards.
  • Created customized report using visualforce page and apex class
  • Integrated Salesforce.com with various legacy systems and in house applications using the Force.com SOAP and REST based web services API.
  • Exposed Custom Web Services in Apex to support callouts from external systems through the API.
  • Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage.
  • Customized several Workflows, validation rules, Triggers, Apex class.
  • Developed APEX class, Controller class and APEX Triggers from various functional needs in the application..
  • Designed different custom Dashboards for various user groups based on their business functionalities and deployed several reports for different user profiles in organization
  • Helped users with Chatter teams/ Groups and follow application as well.
  • Created workflow rules to automate Tasks, Email Alerts, Field updates, time-dependent actions and out bound messages API.
  • Customized the Dashboards to track usage for productivity and performance of their sales teams
  • Integrated Emails with Visualforce pages.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
  • Created Wrapper classes and Batch in Visualforce pages including SOQL, SOSL.
  • Translated Email Templates, Visualforce pages, custom objects/fields, using custom labels and Translation workbench
  • Integrated Informatica cloud connections to Salesforce with MS SQL Database developed and implemented scheduled jobs for both batch and salesforce integration scenarios
  • Created unit test cases to avoid duplications and business logic errors.
  • Created packages and deployed between Sandboxes and Production Environments to place final implementations.
  • Hands on Experience in Salesforce Lightning features creating Sales Path for the Sales representatives

Environment: Salesforce.com, Apex classes/ Triggers, controller classes, Visualforce pages, Subjects, Reports and Dashboards, Data Loader, Email services, SOAP, Informatica, SQL, SOAP framework WSDL, XML and Test Methods

Confidential, Richfield, Minnesota

Salesforce.com Developer

Responsibilities:

  • Interacted with Business users for requirements gathering, analysis and development.
  • Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
  • Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
  • Created Workflow rules and defined related tasks, email alertsand field updates.
  • Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
  • Created email templates and inboundemails using Visualforce for clients and customers.
  • UtilizedChatter for effectively communicate with the users in the Organization.
  • Developed business documents for Salesforce.com Custom objects.
  • Implemented Salesforce.com web services client using Sales force webservicesAPI, Java, XML and partner WSDL.
  • Developed several CustomReports&Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visualforce pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, Chicago, IL

Salesforce Developer/ Admin

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Developed Apex classes, Controller, Custom Controllers and Triggers for various functional needs in the application.
  • Prepare detailed test plans to execute the test cases in Scrum/Agile environment to support the requirements.
  • Wrote Visual Force pages to provide UI to the custom objects.
  • Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Migrated leads, accounts and contacts to the Sales Cloud with help Jitter bit from the AppExchange.
  • Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
  • Wrote HTML, JavaScript, tables and frames.
  • Composed and drafted all printed visuals, general graphics, and product layouts.
  • Assisted and answered quires and issues from properties concerning websites.
  • Responsible for the design, development, integration and implementation of CPRS web report in HTML, XML and PDF format using J2EE, EJB, JavaScript, Web Logic, ParallelCrystal, Crystal Report., Sybase, etc.
  • Used SOAPUI for testing the web services.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential, Bloomfield, CT

Salesforce Developer/Admin

Responsibilities:

  • Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
  • In the service cloud environment, performed the role of Salesforce.com Developer and Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
  • Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
  • Created the Custom fields for sales force CRM content management.
  • Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
  • Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
  • Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
  • Designed and developed Visual Force pages based on the business requirements
  • Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
  • Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
  • Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Chatter, worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.
  • Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
  • Established new best practices in building marketing programs (email, trigger, operational, and SEM) within Marketo, with consistent naming conventions and type of assets used.
  • Designed various web/landing pages to provide registration for various content downloads and event attendance through Marketo.
  • Integrated a CRM search product Coveo, with Salesforce.com Service cloud and Communities Editions.
  • Enabled unified indexing of multiple repositories, contextual search, and search management via the Salesforce console through Coveo.
  • Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
  • Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
  • Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com, Security Controls, Escalation rules, Apex, Assignment rules, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services, HTML, CSS, Coveo, Marketo, Eclipse, Data loader.

Confidential, Fargo, ND

Salesforce Developer/ Admin

Responsibilities:

  • Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Used Cameleon - configuration to customize the orders in salesforce.com using complex configuration rules maintained in Cameleon.
  • Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
  • Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
  • Created Visualforce Pages to provide UI to the custom objects.
  • Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
  • Developed Salesforce.com ETL processes using Cast Iron, Informatica, Java and Salesforce Web Services Java API.
  • Administrator for different salesforce.com CRM application for sales cloud and service cloud.
  • Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.
  • Used force.com that connects interact Salesforce with lotus notes to insert contacts and add the emails and also integrates the chatter with same time (a feature for messaging within lotus notes).
  • Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Driving business requirement related meetings in order to capture the technical requirements for the CPQ implementation.
  • Customized the Configuration Process and Document Engine for Big Machines application.
  • Responsible for user management in Big Machines.
  • Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
  • Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
  • Monitoring and addressing system related defects by the business.
  • Environment: Saleforce.com platform, CPQ Sandbox, Force.com Sites, Apex, Visual Force (Pages).
  • Responsible for Data load operations using Force.com Apex Data Loader.
  • Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
  • Responsible for setting up web service integrations, Worked with Web Services (REST API's).
  • Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
  • Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data
  • Involved from complete components deployment to Production

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & Restful Web Services.

Confidential, Indianapolis, IN

Sr. Salesforce.com Developer/ Administrator

Responsibilities:

  • Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
  • Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
  • Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
  • Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
  • Developed rich UI using HTML5, CSS, JavaScript and Ajax based on the forms provided by the business.
  • Performed apex callout using Web Service to external applications from salesforce using Http Request and Http classes.
  • Developed custom SOAP and REST Web Services in Salesforce and published for External applications for consuming.
  • Performed salesforce.com configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups and Queues.
  • Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
  • Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
  • Created record types and assigned Page Layouts based on the profile to the record type.
  • Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
  • Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
  • Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
  • Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
  • Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

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