PROFESSIONAL SUMMARY:

• Around 7+ years of professional IT experience with 4+ years of experience in Salesforce.com CRM Platform and 3 years of experience in QA Testing.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
• Experience in administration, configuration, Implementation and Support of Sales force CRM and Sales force SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Experience in building Visual force Custom Controllers/ Components, Custom Objects, Reports, Dashboards, Tabs.
• Experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Good work experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Sandbox data loading.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Experience in Implemented Salesforce.com for the sales and support user groups based on the user requirements.
• Experience in maintaining, enhance and create workflows and validation rules
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Programming Experience in UNIX Shell Script.
• Experienced in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control.

Custom Integration: Workflow & Approvals, Field updates, Outbound Messages,Reports, Custom Objects Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Programming Languages: JAVA, C, C++, .NET, C#, VB, APEX, SQL and UML.

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service.

Platforms: UNIX and Windows (NT, 2000, XP).

Database: MS SQL Server 2000/7.0 and MySQL.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Tools: MS Visual Source Safe, HTML Dream weaver and Microsoft Project 2000 and Sub Version, MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Sales force Admin/ Dev.

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL,SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, MD

Salesforce Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Irving, TX

Salesforce Dev

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implemented Sales force For Outlook functionality and installed outlook integration with different user systems.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked with different Deployment Plans for each release and Sandbox Refreshing.
• Worked with different Record types to setup for different Page layouts based on profiles.
• Involved in setting up Profiles and assigning the Profiles to the Users.
• Involved in setting up the Role Hierarchy and assigning the Users as per the role.
• Created different profiles and setup the permissions based on the roles in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Continuous Integration tools like Jerkin and JIT.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers. Developed various Components and Visual Force Pages.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, MD

QA Tester

Responsibilities:

• Involved in Defining and Analyzing the Test Requirements based on the Application Functionality.
• Involved in gathering business requirements, understanding the application, collecting the Information from developers and writing the test plan.
• Performed Manual and Automation testing. Verified and Validated the Automated Test scripts.
• Exported Test Requirements and Test Cases from Excel and Word to Quality Center.
• Performed Sanity testing, System testing, Functional testing, Integration testing, Web testing, and GUI testing.
• Used Quality Center for generating Requirements, Test Sets and Test Plan and for reporting defects.
• Created test scenarios for System testing and Regression testing.
• Conducted Functionality testing during various phases of the application using QTP.
• By using Execution Grid run all manual and automated test cases in Quality Center.
• Generated and executed VB Scripts using QTP Expert View.
• Conducted End to End and Black box testing.
• Involved in executing SQL queries for back-end testing.
• Logged the defects in QC and retested the application after the defects are fixed.
• Tested Web page presentation manually for different browser compatibility.
• Report and review the defects in Mercury Quality Center Defect tracking systems.
• Helped Lead to create Traceability Matrix to ensure comprehensive test coverage of requirements identifies all test conditions and test data needs.
• Attended meetings to discuss on status of defects and projects.
• Interacted with developers regarding priority of bugs and update the status of bugs once they are fixed.
• Executed test cases before and after bug fixes for each build for User acceptance testing.
• Interacted with Developers and QA groups at various phases of project development.

Environment: UNIX, Oracle, TOAD, JAVA, UML, HTML, QTP, Quality Centre.

Confidential, PA

QA Tester

Responsibilities:

• Coordinated all QA activities and enhancements using Agile Methodology.
• Created and implemented the test cases for the various case scenarios.
• Performed a battery of Black Box testing to verify and determine boundary values, equivalence classes’ and valid-invalid inputs.
• Attended and provided inputs for the application development during group meetings, to analyze the progress and the deadlines.
• Worked as a team to enhance the application and delivered results according to set deadlines.
• Conduct interviews with clients to determine their requirements to continuously enhance the application.
• Attended daily meetings with senior management to discuss daily progress.
• Used Agile testing methodology for achieving deadlines.
• Developed automated Test scripts using QTP to perform Functional and Regression testing.
• Executed and managed test cases and reported bugs in Quality Center.
• Developed SQL queries to check the database automatically and checking the data integrity in Accordance with business standards of the company.
• Used TOAD for SQL Server to write SQL queries for validating constraints, indexes.

Environment: Windows - 7,UNIX, LINUX, Oracle10g/11g, SQL Server 2005, Quality Centre, UML, HTML, JavaScript, VB Script, XML, HTML, QTP, MS Office