SUMMARY:

• She has fourteen Years of proven IT, business and consulting experience that also includes 5 years’ in Salesforce.com CRM Platform. Extensive experience of delivering successful projects in both agile and waterfall methodology for multiple domains. Proficient in all phases of the system implementation life cycle including requirement gathering, writing Business Requirements and Functional Designs writing user stories, testing, training user group, system analysis, design and maintenance of salesforce application.
• Worked on service cloud and community cloud as administrator, also configured as system analyst to develop the CRM functionality. Knowledge in creating various UML diagrams like Use Case diagram using Visio, Activity diagram in Blueprint and Sequence Diagram. Experienced of working on global model handling both onshore and offshore teams.
• An organized, hardworking and highly motivated professional with strong communication and interpersonal skills, and ability to perform individually or as a dedicated team member.

TECHNICAL SKILLS:

Salesforce.com Technologies: SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles. Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug - in, and Workflow rule, Approvals, Case Management Automation. Order Management

Force.com Configuration: SFDC Standard Object Configuration Accounts, Contacts, Opportunities,Products, Assets, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization,Record Types, Field Level and Object level security, role hierarchies, sharing models,Workflow time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management, and Flows.Overall User Management, Security and Sharing Model, Translation Workbench

Utility Tools: MS Project, SharePoint, SaaS toolkit(update all the change to get approval from Business) Macromedia, MS Word, MS PowerPoint, MS Excel, MS Visio, Dreamweaver, Rational Rose, Google Drive

Integration Tools: Apex Data Loader, Informatica, Web-methods, Mule soft, Force.com workbench,Getfeedback( for Confidential requirements), Twilio ( for sending SMS to users), Version1,JIRA (For agile methodology) Auto Rabbit ( for deployment)

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta, GA

Salesforce Business Analyst/Salesforce Functional Consultant

• Work closely with business to create detail requirements, use-cases, writing user stories in agile tool, and solution ideas through and Product Owner demo.
• Did SWAG on Version1 tool for Estimation
• Involved in daily Scrums to determine the status of the project and impediments, if any.
• Drive BPR (Business Process Review) and JAD sessions.
• Involved in sprint planning meeting to identify the tasks for the sprint and getting team members.
• Reviewing and Analysis of existing system (TED and OUT) and creating the similar solution approach in salesforce
• Worked on page layout, record type, profile and permission sets.
• Worked on Lead conversion (converted all the leads (from legacy system OUT) into Account after removing all the duplicates).
• Prepared POC for Omni channel for Business as first time we were using this salesforce feature so business wants to see the demo before giving signoff.
• Configure Campaign and call lists.
• Worked on complicated workflow rules for SLA for TASK.
• Worked on Dependent picklist for all Qualification and Disposition questions (basic questions to be answered before converting Lead to Account)
• Writing the functional design and Prepared Integration design document, Created field mapping documents and reviewing the document with the development teams and test teams to make them understand the business requirements. Clarify any doubt on the build and the test process.
• Huge integration with Informatica and mule soft.
• Did detail impact analysis on other salesforce application which are using same record type. Based on analysis the client was ready to make new custom object for Prospecting.
• Worked on campaign, Leads, case queues, (configure test data, functional flow) page layout profiles and permission sets (created two new profiles TSA agent, TSA supervisor).
• Worked on Cross profile Access (TSA supervisor need access to different application for boarding account).

Confidential

Salesforce Business Analyst/SalesForce Functional consultant

• Worked in close collaboration with the Project Manager and business users to gather, analyze, and document the
• Used Get feedback for Confidential .
• Good exposer towards OBM, like sending outbound messages to the external systems (used Twilio).
• Worked on different type of Confidential: -
• Prospecting (Generate new sales/business)
• Agent Performance (secure feedback and results)
• New Orders (New order was generated)
• Closed CST (Customer Service)
• Follow up on Escalations (follow up after SLA breach and escalation occurred)
• Retention (Customer retention)
• Worked on Community users ( give access to 300 users in community)
• Worked on Dashboard and reports.
• Submitted change requests and worked with change request records.

Confidential

Salesforce business Analyst /Salesforce consultant

• Worked on complete 5 implementation cycles of Contact Confidential .
• Worked on case management, Order management and customer management.
• Interact with business partners on gathering the business requirements scoping the requirements for the current and future releases as per the priorities from the business partners.
• Writing the functional design and reviewing the document with the development teams and test teams to make them understand the business requirements and also to understand any bottle necks while implementing current requirements.
• Analyze, design and build the requirements discussion with business into the functional design document.
• Conducted review meeting to continuously assess the status of project with regard to project plan and
• Controlled iterations of the deliverables in conjunction with UAT’s bugs or revisions.
• Led the User Acceptance Testing (UAT) sessions for business users.
• Support and provide updates on the defects raised by the QA in the SIT and UAT phase of the release.
• Created Workflow Rules, Approval Process, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, Events and Audit Trials and implemented Field Level Security for sensitive data holder fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.
• Experience in working with Auto Rabbit for release process.
• Worked on New tool Version1.

Confidential

Salesforce Business Analyst/Functional Consultant

• Gathering the business requirements, working with business partners in understanding the business process.
• Assisting in writing the functional design document.
• Performing functional testing periodically and making sure the changes are incorporated as per the FDD in the SIT environment.
• Support and provide updates on the defects raised by the QA in the SIT and UAT phase of the release.
• Huge data migration.

Confidential

Salesforce Business Analyst/Administrator

• Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Workflow Rules, Approval Process, Tasks, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Reports, Dashboards, Tasks, Events and Audit Trials and implemented Field Level Security for sensitive data holder fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential,Sunnyvale,CA

Salesforce Administrator

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security aspects of Salesforce.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Identifying the need of third party tools, required number of licenses and users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Confidential,Atlanta

Business Analyst

• Responsible for getting JC penny account.
• First person to come onsite for client.
• Gathering requirements from the client and working with designers.
• Prepared BRD and get signoff from the business.
• Key role in testing and making sure no defects left till it reaches to the business.
• Extensive use of multimedia.
• Handled onshore and offshore team.

Confidential

Sales Manager

• Managing the sales process for new prospects, from initial contact through to closure.
• Dealing with customer enquiries face to face, over the phone or via email.
• Contacting prospective customers and discussing their requirements.
• Achieving all revenue targets & objectives in line with the Area Business Plan.
• Working closely with the marketing team to produce any sales collateral required for The target market.
• Reporting business trends and area performance to the National Sales Manager.
• Developing & maintaining successful business relationships with all prospects.
• Identifying what customers want.
• Planning and organizing the day to ensure all opportunities are maximized.
• Represented the company at trade fairs and exhibitions.
• Launched and distributed company product to over 300 accounts.

Confidential

Business Development

• Developed micro enterprises with micro financing along with 8 NGOs in women empowerment
• Project financed by World Bank. Scope of project included 6 underdeveloped districts of state of
• Haryana spread across 200 villages.
• Set up self-help group (SHG of woman) in 6 underdeveloped district of state Haryana (INDIA).
• Recruited the coordinators of NGO for the self-help groups.
• Arranged training to these self-help group to start their own small credit unions for micro Financing.
• Conducted training to self-help group to start their own micro enterprise units.
• Helped self-help group to get micro financing from banks.
• Conducted training for self-help groups on how to explore market and sell their products.
• Promoted SHG products in various trade fairs.
• Market Analysis for SHG and helping them in their sales.