SUMMARY:

• Around 10 Years of IT experience in Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design and development of applications using Salesforce.com CRM, Force.com platform.
• 5 years of dedicated experience in Salesforce.com development, Sales cloud, Service cloud, Apex Classes, Apex Triggers, Visualforce pages, Integration, SOQL, SOSL and Force.com API.
• Extensive experience in customization/configuration tasks like creating Profiles, Roles, Users, Page Layouts, Search layouts, Validation rules, Email Templates, Workflows, Approvals, Reports, Dashboards, SSO and Network settings.
• Experience in using tools like - Developer console, Force.com IDE and Eclipse IDE, data Loader for data import and export operations.
• Experience implementing Salesforce Outlook Connector for creating and synchronizing contacts and activities with salesforce.com
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Good experience in Integrating Salesforce.com with other internal/external applications using REST and metadata API.
• Good experience in setting up sandboxes, setting users, profiles, timezone
• Having knowledge on salesforce communities, Good knowledge on Security model and access management model
• Excellent understanding of the MVC (Model View Controller) design pattern.
• Extensive experience in architecting salesforce objects relationships like Lookup, Master-Detail and Junction.
• Strong hands on experience integrating AppExchange applications with Salesforce.
• Excellent domain knowledge in CRM, Finance, Retail and Health Care sector.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.

TECHNICAL SKILLS:

Salesforce.com CRM: Visual force Pages, SOQL, SOSL, Apex Triggers, Components & Controllers, Custom Objects, Web services, Workflows & Approvals, Reports, Dashboards, Analytic Snapshots.

Web Technologies& Languages: TML, XML, JSON, AJAX, Java script, CSS 3, C, C++, APEX, Java, Visual force

Tools: Eclipse, Force.com Eclipse IDE, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Source Control: SVN, GitHub

Apps Tools: Avalara, EchoSign, Massupdate, Copado, Vlocity(CPQ).

Operating Systems: Windows, MAC OSX

Methodologies: Water fall, Agile, SCRUM

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce.com Lead Developer/Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on setting up sandboxes, creating profiles for different user.
• Setting up time zones for different users .
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Worked on minor enhancements to SFDC application required by business users from time to time.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked in the Eclipse environment for developing apex class.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Salesforce.com Admin/ Developer/ BA

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope.
• Setup of standard objects-Accounts, Contacts, Opportunities, Reports and Dashboards, Lead and Campaign.
• Worked with sharing rules for access settings to public groups
• Experienced working with Salesforce Customer and partner communities.
• Responsible for all the activities related to cleansing the data, configuring Data Loader, uploading data in CSV files into Salesforce.com.
• Experience in transferring the data files from Extranet CRM into Salesforce.com using S-drive data migration.
• Worked on building Visualforce pages incorporating Apex code.
• Generated Reports and Dashboards for metrics as per management requirement.
• Used SQL for querying underlying database tables and resolving data issues.
• Generated requirements Traceability Matrix. Managed and scheduled project responsibilities.
• Reviewed project charter, BRD and FSD to ensure all business requirements are documented.
• Interacted with executives and sponsors to identify requirements, project objectives and scope changes.
• Worked with "sales cloud" module in salesforce.com. Including Leads, Accounts, Contacts, Contracts, Opportunities, Products, Price books, Quotes, and Campaigns.
• Organized and conducted JAD sessions to clarify business requirements.
• Facilitated discussions to anticipate future needs, requirements and opportunities.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading

Confidential

Salesforce Developer/Admin

Responsibilities:

• As a SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Developed APEX triggers, classes, Test methods & Visual Force pages to implement the custom functionality.
• Customized standard sales force objects like products, price books, case management and solutions.
• Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Created use case scenarios, custom work flow and business logic.
• Developed a flex based custom application for data validation and check for data discrepancies.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• EvaluatedSalesforce.com support module for call-center and help desk application.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
• Extensively involved in data migration and production using Data Loader, DataLoder.IO.
• Create mapping for data from Pearson Legacy system Data Hub.
• Performed code review of the application to make sure the source code confirms to industrial coding standard sand followed good programming practices.
• Worked in IDE eclipse environment for apex class
• Worked on Service cloud platform for customer service and support, based on the company's CRM software for sales professionals.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Data Import Wizard, Apex, Visual-force, Dashboards, Reports, Workflows and Web services, SOQL, HTML, XML, AJAX.

Confidential

Salesforce.com Developer/Admin

Responsibilities:

• Worked closely with Business analysts, other developers involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Designed and developed SFA based application on force.com platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Involved in design and development of custom visualforce search pages on Accounts and Opportunities and visualforce controllers.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various objects of salesforce and using other platform based technologies like visualforce, force.com and web services.
• Designed and developed Apex classes, controller classes and Apex test classes for various functional needs in the application.
• Worked extensively on Roles, Profiles and Access settings.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Developed web based application, which can act as solution to automate the bill payment.
• Created Business Requirement Document (BRD) with use cases.
• Deployed application on JRun successfully by performing Unit testing and integration testing.
• Worked with JDBC programming to persist the data in the database.
• Developed JSP’s and servlets to dynamically generate HTML and display data client side.
• Extensive use of Eclipse, Apache Tomcat server and integrating those servers to achieve integrated development environment.
• Inserted and retrieved data from database using SQL commands.
• Worked with AJAX based solutions to display data on web pages dynamically.
• Provided validation rules for every field in web page designed.

Confidential

Consultant

Responsibilities:

• Preparation of “As-is”, “To-be” Process document for Department of Industries (DOI).
• Performing an ERP Assessment report by surveying all the departments of DOI.
• Designing of System architecture for Single Window Clearance.
• Elicit requirements using interviews, document analysis, business process descriptions, use cases, scenarios, task, data/process modeling, and workflow analysis for Departmental computerization.
• Review, analyze, and evaluate business systems and user needs to determine problem/opportunity/solution resolution and clearly translate them into application and operational requirements.
• Communicate and collaborate with Department to analyze/prioritize information needs and functional requirements.
• Provide business analysis related estimates for the projects towards the project plan creation.

Confidential

Consultant

Responsibilities:

• Developing Strategic Technology roadmap for Department of Higher and Technical Education, Maharashtra government& Strategies.
• Worked on Detail Project Report preparation and Project Management.
• Worked on creating prototypes and wireframes for new application design.
• As part of PMU team assisted System integrator, SLA monitoring, and change management initiatives.
• Responsible for coordinating the UAT among various business stakeholders.
• Manage projects within established scope, schedule, and budget while meeting.
• Develop and document high-level strategies for accomplishing the project objectives.
• Facilitate and lead effective project meetings, manage change and conflict, and develop resource planning estimates to manage project workload and productivity.