SUMMARY:

• Over 8 years of extensive experience in Salesforce. Confidential CRM and Force. Confidential platform with proficiency as a developer and an administrator.
• Good knowledge on Apex development in creating Apex Classes, Force. Confidential API, Standard Controllers, Custom Controllers and Controller Extensions .
• Expert in customizing and implementing with Validation Rules, Workflows Rules, Process Builder, Approval process, Record Types, Assignment/Sharing Rules, Reports and Dashboards .
• Excellent knowledge of Salesforce. Confidential SOQL, SOSL, Web Services, Security Model, Data Loader, Profiles, Roles, Custom Object/Fields, Email Templates/Handling, etc.
• Experience in Salesforce. Confidential Apex Classes, Apex triggers, Visual force, Force. Confidential API, complex SOQL&SOSL queries, DML statements and S objects .
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce. Confidential
• Experience in using Data Loader for exporting and importing the data Involved in documentation reviews and participating in bug reporting meetings.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards .
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)& Ajax Tool Kit.

TECHNICAL SKILLS:

CRM Tools: Salesforce

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales Cloud, Service cloud, Apex Data Loader, REST API, SOAP API, Email Services, SOQL and SOSL.

Methodologies: Agile and Waterfall

Salesforce Tools: Apex Data Loader, Force. Confidential ID, ANT Tool

Languages: Java, SQL, Apex, JavaScript, HTML5, CSS, AJAX

Databases: MS Access, SQL server

Operating Systems: Windows NT /2000/XP Pro/ Vista, Windows Server 2008, Linux, Unix

Web Technologies: CSS, Web Services, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Woonsocket, RI

Sr. Salesforce Admin/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Worked on Service Cloud and Sales Cloud implementations in two different projects .
• Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication.
• Worked on various Salesforce. Confidential standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
• Designed, developed and deployedApex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Integrated the Web Services by generating the necessary stubs from the WSDL files forextracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used various sandboxes for developing, testing and migrating customizations to the production instance.
• Provided support ongoing salesforce. Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filled updates to implement business logic.
• Involved in integration of their legacy system with Salesforce CRM package through web services based on SOAP API.
• Created a Batch Process to Delete the Attachment from Opportunity and add it to therespective Account Attachments .

Environment: Saleforce. Confidential platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce . Confidential Data Loader, Force. Confidential API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Windows XP

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce. Confidential (SFDC) and other platform based technologies like Visualforce, force. Confidential API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force. Confidential platform in salesforce. Confidential environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Created various Reports (summary, matrix, tabular and dashboards) to assist managers to betterUtilize Salesforce as a sales tool
• Imported data from excel sheets in to Facilities (Accounts), Contacts and Products using Data Loader and Import Wizard.
• Configure multiple Outlook settings for various users and perform field mapping and matchingCriteria and other advanced settings based on the requirements
• Wrote various queries in generating reports and Dashboards using combination of custom objectsAnd standard objects
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Performed many declarative administration tasks as needed, managing custom fields, integration and data cleanup.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Created profiles, implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce. Confidential Visual Force (Component & Controllers) Pages, Security Controls, Time Based Triggers, Apex Language, WSDL, Data Loader, HTML, Java Script, SOQL, SOSL, Workflow& Approvals, Sandbox data loading, Eclipse IDE Plug-in and Windows 7/XP Pro.

Salesforce Developer

Responsibilities:

• Used Force. Confidential developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing .
• Developed applications for various user groups by involving in the business requirement gathering phase till deployment.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Extensive experience on Process builder, Visualforce pages and Page layouts according to the Business requirements.
• Designed, and developed the Custom objects, Formula fields, Components, Visual Force Pages to suit to the needs of the application
• Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary.
• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions .
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed and deployed Apex Classes and Apex Triggers in the Force. Confidential IDE, to accomplish different business needs not supported by the Declarative Framework.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects .

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Sandbox, Visual Force development, Custom Tabs, Email Services, Security Controls, Windows XP.

SFDC Developer

Responsibilities:

• Worked as Enhancement Team Member and performed the roles of Salesforce. Confidential Developer/Admin in the Organization.
• Associate in various activities of the project like analyzing and gathering the information, documenting the functional and non-functional requirements.
• Designed Visual Force Pages, Custom objects, Validation rule and triggers by using Apex as per client requirement.
• Hands-On various salesforce. Confidential standard objects like Accounts, Contacts, Leads, opportunities, Reports and dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Customized different page layouts and assigned them for different profile users.
• Creating Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application.
• Schedules the Reports, Dashboards for management and all the department heads by emails.
• Conducted all data migration using the salesforce. Confidential import tool. Migrated data between SFDC orgs using Apex Data Loader.
• Designed and developed Apex, Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visual Force for functional needs within Salesforce.
• Developed Standard Controllers, Custom Controllers and Extensions.
• Written Batch Apex and Scheduled the Apex both from UI and programmatically.
• Worked on Portals and added Visual Force to the portal pages.
• Involved in Unit Testing and Test Coverage for Triggers.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, App Exchange, Apex DataLoader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force. Confidential IDE tool.

Salesforce Admin/developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Developed various CustomObjects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Working with Salesforce data tools such as Data Loader and Eclipse Force. Confidential IDE for data migration.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Performed IDE and Deployments across sandboxes and to Production Instance.
• Worked on Inbound and outbound web services extensively. Prepared the Integration Plan for Various Systems & responsible for setting up web service integrations.

Environment: Saleforce. Confidential platform, VisualForce(Pages, Component & Controllers), Apex Language, SOQL, SOSL, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules.