SUMMARY:

• Over 7+ years of experience in the field of Information Technology with 6+ years of experience in Salesforce. Confidential CRM Platform and Apex Technologies.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Experience in CoE Demand Intake Tool and Manage and service SOM agencies in the demand intake process.
• Extensive experience in Salesforce. Confidential setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader etc
• Provided ongoing Salesforce. Confidential maintenance and administration services including periodic data cleansing, custom objects and workflows.
• Experience in SFDC development using Apex classes and Triggers, Visual force, Force. Confidential IDE, SOQL and SOSL.
• Ability in SFDC Administrative tasks such as creating Profiles, Users, Roles, Tasks and Actions, Dashboards, Reports, Validation Rules, Work Flows.
• Strong knowledge of Sales force configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Experience in Salesforce. Confidential CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Excelled in working with various Salesforce. Confidential standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force. Confidential Eclipse IDE and integration tools like Apex Data Loader.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Hands - on experience with development tools like Force. Confidential IDE, Force. Confidential Explorer.
• Good at migrations and deployment of code from one environment to other using Force. Confidential IDE deployment wizard.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force. Confidential platform.
• Expertise in performing data migration from legacy system to Sales force.
• Proficient in Data Migration from Traditional Applications to Sales force Using Data Loader Utility on Demand.
• Knowledge on various lightning components to provide a user intuitive experience on sales force lightning interface.
• Experience in using ETL tools such as Iron Cast and Apex Data Loader etc.
• Experienced in web technologies like HTML, XML, JSP, JavaScript and SOAP.
• Extensive experience in Java, JavaScript, .net, AJAX, Web services, Java Mail and XML.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Good at Analytical, Communication & Presentation Skills, Adept in sales analysis, marketing & customer support business processes used by Salesforce. Confidential customers and recommendations to customers for improving their processes using Salesforce.com.
• Excellently worked as a Team Player under all Levels of organization with ability to adapt quickly and learn.

TECHNICAL SKILLS:

Sales force Technologies: Sales Force CRM, Sales Force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Salesforce Tools: Eclipse, Force. Confidential Eclipse IDE Plug-in, Force. Confidential Explorer, Force. Confidential Data Loader, Force. Confidential Excel Connector, Force. Confidential Platform

Languages: Apex, C, C++, Java, J2EE, JSP, Java Script, UML, HTML, XML, TML,SQL

Operating Systems: Windows NT / 2000 / Vista, Windows Server UNIX, Sun Solaris 9

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sales force Developer/Administrator

Responsibilities:

• Used eclipse Force. Confidential toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Designed and developed SFA based Application on Force. Confidential Platform Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various Sales force standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and system audit trail setup. in Salesforce. Confidential environment with Apex programming language at backend and Visual-Force pages as user interface.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Implemented field level security, profiles and system audit trail setup .
• Developed complex workflows and approval processes for automating business logic.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked on various salesforce. Confidential standard objects like Accounts, Contacts, Reports, Case, Solutions and Opportunities.
• Implemented Apex Triggers with SOQL queries.
• Created workflows like email alerts and field updates.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Supported the data migration activities for migrating the data from various business sources with the support of Sales force CRM.
• Developed and deployed workflows wherever necessary.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Created custom components to be used in visual force pages and visual force email templates.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Wrote
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Jenkins job building for automatic/ continuous deployment for development and testing.
• Configured Jenkins to achieve Continuous Integration
• Maintaining the Demand Intake Process and tool for COE
• Created & maintained a single click end-to-end automated deployment tool that will be used in setting up dev boxes, environments and sandboxes.
• Provided ongoing salesforce. Confidential maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change Set.
• Setting up build environment by writing Ant build.xml, taking build, configuring and deploying of the application in all the servers.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Jenkins.

Sales force Developer/Administrator

Responsibilities:

• Involved in requirement gathering with business team.
• Involved in writing down the Functional requirement document, High level design and low level design.
• Worked on customization of existing application and adding new functionalities multiuser application.
• Have worked on Apex classes, Visual force Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Worked on various Salesforce. Confidential standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Involved in creating a sync of contacts, email alerts, events and tasks between Sales force to Outlook and Outlook to Sales force successfully.
• Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Service Cloud and Sales Cloud Functionalities.
• Implemented Sales force Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Created advanced workflows rules with field updating actions and validations, and automated business processes.
• Created Visual force email templates and also automated Email Process to send appropriate users.
• Created Profiles, Sharing rules and levels, Role hierarchies, public groups and employed manual sharing, restricted access to sensitive organization's data.
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma
• Separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.

Environment: Force. Confidential Platform, Custom Objects, Tabs, Apex Language, Controllers, Triggers, Visual force, Page layouts, SOQL, SOSL, Custom Reports, Dashboards, Data Loader, Eclipse IDE, Workflows & Approvals, SOAP, HTML, JavaScript, JQuery, Windows.

Sales force Developer

Responsibilities:

• Performed the roles of Salesforce. Confidential Analyst and Developer in the organization with Service Cloud experience.
• Interacted with various stakeholder members to gather the requirements and documented the requirements.
• Worked with various Salesforce. Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Environment: Salesforce. Confidential platform, Apex Language, Visual Force (Pages, Component, & Controllers), Role Hierarchy, Profiles, Data Loader, Reports & Dashboards, Workflow & Approvals.

Salesforce Developer

Responsibilities:

• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce. Confidential objects.
• Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to suit the needs of the application.
• Have good working knowledge in querying Sales force. Confidential database using SOQL & SOSL queries.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Salesforce. Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Reports and Dashboards with the help of Sales force Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom Dashboards for manager's home page and gave accessibility to it for authorized people.
• Developed and scheduled various Batch Apex classes using Apex Schedulable classes on hourly basis.
• Have used Eclipse IDE and Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Implemented Sales force geographical implementation in Lead management .
• Participated in Sales force integration and planning strategy along with Architect.
• Worked on enhancements in application production requested by business users from time to time.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed

Environment: Salesforce. Confidential platform, Apex Language, Visual Force (Pages, Component, & Controllers), Role Hierarchy, Profiles, Data Loader, Reports & Dashboards, Workflow & Approvals, Custom Objects.

Java Developer

Responsibilities:

• Development using JSP, Servlet, Database Programming through JDBC and Stored Procedures in SQL Server.
• Performed Object Oriented Analysis for Proposed Application.
• Actively participate in Analysis & Design sessions of the Project, which is based on MVC (Model-View Controller) Architecture.
• Analyzed Use-Cases and generated UML diagrams.
• Designed and developed user interface screens in Java, HTML through Dream weaver.
• Developed dynamic response through JSP and Servlet.
• Designed and implemented back-end business logic using Servlets and used Servlets for Applicant registration, login, updating Applicant profile.
• Developed MVC Controller through Servlet and Generate dynamic MVC view by using JSP.
• Developed Application’s Forms (UI) and Actions under MVC Model.

Environment: Java, J2EE (Servlets, JSP), Spring Framework(MVC, Web services), Struts Framework, JavaScript, HTML, JUnit, Tiles, JDBC,, Design Patterns, XML, Oracle10g, SQL, Tomcat, Ajax, Web Services.