We provide IT Staff Augmentation Services!

Business Solutions Support Technician Resume

3.00/5 (Submit Your Rating)

Maitland, FL

Hire Now

SUMMARY:

  • Bilingual/Fluent in English and Spanish
  • Over 13 years in Customer Service
  • More than 2 years in Advance Help Desk IT Support
  • 7 years in the Financial Industry and Formal Business environment
  • Work very well under pressure independently or in a Team
  • Strong written/oral communication and leadership skills
  • Excellent analytical and troubleshooting skills

TECHNICAL SKILLS:

  • DHCP
  • DNS
  • TCP/IP
  • OSI Model
  • RIP
  • OSPF
  • EIGRP
  • NAT/PAT
  • Ping
  • Telnet
  • Scripting
  • VoIP
  • LAN/WAN technologies
  • STP
  • ACL
  • VPN
  • Firewalls
  • WiFi/Wireless
  • Cisco Routing and Switching: configuration implementation and troubleshooting
  • Windows 7 Professional
  • Microsoft Office Suite
  • Desktops and Laptops
  • Information Security

PROFESSIONAL EXPERIENCE:

Confidential, Maitland, FL

Business Solutions Support Technician

Responsibilities:
  • Provide advance support for all Business Internet, Video, and Phone products and services
  • Use a variety of expert level tools for network monitoring and troubleshooting
  • Responsible for making critical decisions based on individual situations and circumstances
  • Interface with Small to Large Commercial Clients to fit their technical expectations
  • Tools used: ICOMS, Putty(Telnetting), NYROC(DOCSIS), Remedy(Service Now), Ruckus tool, HV portal(VoIP), Internet Browsers, Unified, OMSE, Atlas/CRM, IPMT, MMC(Scripting), ServAssure
  • Technologies used: TCP/IP, DNS, DHCP, Firewall, GUI, Ping, Trace Route, CLI, VoIP, WiFi/Wireless, HTTP, Telnet(SSH), Email Clients, LAN/WAN, Routers and Switches, NAT, Ticketing

Confidential, Orlando, FL

Personal Banker

Responsibilities:
  • Met and exceeded sales and customer service goals with the highest ethical standards
  • Assisted Financial and Client Advisors from Private Wealth Management
  • Provided solutions to meet the needs of an affluent - based clientele that involved all products and service lines
  • Referred to other business partners for additional growth opportunities
  • Acquired, retained, and deepened customer relationships

Confidential, Orlando, FL

Sales and Service Associate

Responsibilities:
  • Sold deposit products to customers
  • Opened new accounts and provided maintenance on existing accounts
  • Built new customer relationships through sales initiatives and telemarketing
  • Cross-sold and provided referrals to other lines of business
  • Processed customer financial transactions daily
  • Addressed customer questions and concerns

Confidential, Orlando, FL

Supervisor

Responsibilities:
  • Provided customer assistance with their purchases
  • Assisted with cash and credit purchasing transactions
  • Opened and Closed store as well as registers
  • Supervised store associates and assisted the store manager
  • Managed incoming shipment and inventory

Confidential, Columbus, GA

Product Specialist - Technology Department

Responsibilities:
  • Provided information to customers about Desktop and Notebook computers
  • Troubleshooted, Repaired, and Installed customer computers as needed
  • Sold additional services, products, and warranties

Confidential, Middletown, N.Y

Cashier

Responsibilities:
  • Greeted customers with care and courtesy
  • Provided customers with information on savings and coupons
  • Operated cash register and responsible for money in drawer
  • Processed checks, credit card transactions, and customer orders

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship