PROFESSIONAL SUMMARY:

• Over 8 Years of experience in the IT Industry with strong knowledge and experience in System Analysis Design, Development and Trouble shooting in a variety of platforms and challenging environments.
• 5 plus Years of experience in Salesforce.com platform.
• Over 3 years of extensive experience in SIEBEL CRM Applications - Full Life Cycle Implementation of (SDLC) and Agile Methodology of Siebel 8.X, IP2015
• Best Programming Practices - Design & Development with Apex Classes, Apex Triggers, Visual force and Force.com API, SOAP & Rest Web services.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Trained on Salesforce Lightning Experience.
• Extensive exposure to service cloud and sales cloud.
• Worked on implementing Case Management and Entitlement Management across channels.
• Worked on implementing salesforce knowledge and publishing the articles to knowledge
• Worked on deploying live agents which includes creating live agent chat buttons, chat queues and chat routing.
• Worked on Lead Management and Lead conversions.
• Worked on Setting up price books and products.
• Good understanding on Partner portal (Partner Relationship Management).
• Created various Profiles and Configured the Permissions based on the Organizational Hierarchy.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience in writing Triggers, SOQL and SOSL statements.
• Worked on Steel Brick CPQ Quote to Cash Process.
• Worked on the Web Services (EAI) Enterprise Application Integration to get the whole data from the external systems.
• Worked in a wide variety of CRM Systems across different verticals and horizontals like Call Centre, Service, Sales, Communications, Medical and Siebel CRM Public Sector.
• Created Virtual Business Components (VBCs).
• Worked on the Row Set Transformation Tool Kit (RST) to achieve the billing logic for the different type of customers.
• Extensively worked on the EAI Web services (Inbound and outbound).
• Worked on Siebel Order Management - Variable maps, Order Management Signals, Integration Objects, Proposal templates and RSTT business service.

TECHNICAL SKILLS:

Siebel CRM: Siebel EAI, Configuration, eScript, Workflows, BI Publisher

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers).

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer.

Programming Languages: C, C++, VB, APEX

Database: MS SQL Server and MySQL

Force.com Eclipse IDE plug: in

Platforms: Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE:

Confidential, CA

Salesforce.com Consultant

Responsibilities:

• Participated in user story, grooming, design discussions, demo’s to functional users.
• Participated in estimation and prioritizing the user story with end users and developers
• Monitor new salesforce features and functionality to provide recommendations for process.
• Created dataflow and process flow diagrams to facilitate better system understanding.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Steel Brick CPQ Quote to Cash Process.
• Worked on setting up new pricebooks for different business units.
• Worked on setting up discount thresholds and approval process.
• Extensively worked on Sales Cloud, Lead Conversion and Campaign Management.

Confidential, Wisconsin

Salesforce.com Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential

Siebel Developer

Responsibilities:

• Worked on Siebel Order Management - Variable maps, Order Management Signals, Integration Objects, Proposal templates and RSTT business service.
• Created new Siebel objects like Business Objects, Business Components,
• Configured Screens, Views and Applets using Siebel Tools.
• Involved in creating Links, Joins and Multi Value Links
• Configured Static Pick Lists, Dynamic Pick Lists, Multi Value Groups
• Configured Static and Dynamic Toggles and Static and Dynamic Drill Downs.
• Developing, Simulating and Deploying Workflows to implement and automate the Business Rules.
• Using Siebel eScript enhanced the functionality by writing the Server Scripts as well as the Browser Scripts at the Business Component and Applet level.
• Written Custom Business Services as per the requirements
• Configured Customer Dashboard and customized help content for screens and views.
• Created Organization, Divisions, responsibilities, Employees etc for enterprise level visibility.
• Involved in Supporting Siebel Insurance Services and Claims applications
• Involved in fixing various bugs raised by users during the support phase of Application
• Worked on EAI Data Transformation Engine, Application DataMap, EAI Adapter, XML Converter, EAI Value Maps, EAI HTTP Transport protocols, EAI Write to File and EAI Read from file
• Involved in creating custom rtf templates, created integration objects.
• Worked on BI Publisher reports, XLIFF files, WSDL generation.
• Written Unit and Functional Test Cases
• Involved in thorough testing of the Application by interacting with the Users

Environment: Windows XP, Siebel 8.0/8.1