SUMMARY:

• 6 years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4+ years of extensive experience in CRM and Force.com platform with proficiency as a developer and administrator.
• Extensive experience in Salesforce CRM, Service Cloud and Force.com platformwith Proficiency as an Administrator and Developer.
• Created APEX classes, Triggers, Components, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Acquainted and well versed working on Eclipse IDE with Plug-in for writing business logic in Apex programming language.
• Incorporated force.com best practices into my programming.
• SFDC Integration using Restfulweb services, Confidential Service Cloud expertise.
• Expert Level in understanding of translation workbench, currency management for keeping track of language translations and exchange rates.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, Profiles, Visual Force pages, Users, Custom Reports, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Performed Validation Rules, work flows, e-mail services and approval processes using customization & Apex and Improved Workflow Issues, Workflow rules, restart workflows, reset data fields, test and fix the validation rules.
• Experience on Agile methodology and waterfall model.
• Experience in deploying between the Production and Sandboxes by Force.com.
• Expertise in installing App Exchange applications and In-depth understanding of SAAS, PAAS, and IAAS.
• Interacted with various business team members to gather the requirements and documented the requirements. .
• Experience in writing test cases and monitoring test coverage.
• Developed various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies and Approval Process for automated alerts, field updates & Email generation per application requirements.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Proficiency in SFDC Administrative tasks like creating Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events, in lead, case management, web-to-lead, Web-to case,
• Email-to-case, Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Experience in web technologies like HTML, XML, JSP, JavaScript, Oracle, MySQL.
• Self-motivated, positive attitude, part of a team with excellent troubleshooting mechanisms, ability to multi-task, and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension,Visual force (Pages, Components & Controllers), Validation Rules, Work Flows,Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in,Apex Web Services, Apex Explorer, Sandbox development and testing,Apex Data Loader, Connect Offline,SOQL, SOSL, Ajax Toolkit.

SalesforceIntegration Tools: Data Loader

Languages: Apex, C, C++, C#, Java, J2EE, SQL

Database: MYSQL, Oracle, PL/SQL, RDBMS

Web: HTML, XML, CSS,JavaScript

Java Technologies: Java, Servlets, JSP, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential, Massachusetts

Sr.Salesforce Developer

Responsibilities:

• Involved in Confidential application setup activities and customized the apps to match the functional needs of the organization like - Our unique Get Home Safe ® taxi.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with financial force to manage professional resources, customers, financials in one integrated services management applications.
• Created and Customized Custom Objects, Formula Fields, Cross Object Formulas, roll up summary fields, validation rules,Pick lists, dependent pick lists,Master detail relationships, complex page layouts, lookups, Tabs, Components and Visual Force Pages.
• Performed complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Batch reassignment of accounts and opportunities based on organizational changes. Worked on the application of Service Cloud in Salesforce CRM.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules, email templates and inbound emails using Visual Force for clients and customers and defined related tasks, email alerts, and field updates
• Implemented Confidential web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system.

Environment: Saleforce.com platform, Apex Language,Visualforce pages, Data Loader, HTML, Java Script,Workflow & Approvals, Reports, Custom Objects,Custom Tabs, Email Services,Sandbox data loading, Eclipse IDE Plug-in,Windows.

Confidential, CA

Salesforce Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in DEV, TEST and PROD environments.
• Designed and developed SFA based Application on Force.com Platform in Confidential environment with Apex programming language at backend and VisualForce pages as user interface.
• Implemented the requirements on Confidential platform and Force.com IDE Plug-in using Eclipse..
• Developed and configured variousDashboards, Reports for different user profiles based on the need in the organization.
• Integration ofsales and marketing apps on Confidential platform and also CRM Applications.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Customizations and maintenances ofsales and service clouds.
• Involved in Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured variousDashboards, Reports for different user profiles based on the need in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and ContactManagement and Approvals and Workflow.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom Objects,Custom Reports and extracted the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistic.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, TN

Salesforce Administrator/Developer

Responsibilities:

• Designed, developed and deployed Custom objects consisting of validation rules with effective formulae fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.
• Developed and Deployed Apex Classes for implementing business logic, Test Classes for Unit testing and Apex Triggers for various DML events, to cater the functional needs of 3000 customers through the application.
• Created test scenarios on Sandbox environment for more complex business logic and used Force.com Component Deployment for migration of data.
• In the process of Development of Apex classes using static methods to avoid recursion of triggers, collections like set, list and map methods to store or map bulk of data and SOQL and SOSL queries to extract related data from the database.
• Used Developer console’s debug Log to catch Exceptions, debug apex script, execute Governor Limits and verified test coverage before deployment.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic using controllers and extensions in back end, for migrating users to different queues based on the type of customer enquiry.
• Created Advanced Custom fields like pick lists, dependent pick lists, implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented auto task creation, scoring and lead nurture programs, Sales insight interesting moments, and web form/landing page creation.
• Created and used Emailtemplates in HTML and Visualforce.
• Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Integrated the web services by generating the necessary WSDL files for extracting the data from external systems to display in the pages of Confidential .

Environment: Saleforce.com platform, MVC Architecture, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes.

Confidential - Norwalk, CT

Salesforce Administrator

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed various Apex classes and Apex Triggers for different functional requirement.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Budget .com site which directs leads to Salesforce CRM.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Environment: Confidential Platform, Visual Force Pages, Classes, Controller, Data Loader, Custom Objects, Email Services, Security Control & Windows.

Confidential

Jr. Java Developer

Responsibilities:

• Developed the PUBLISHING and SUBSCRIBING mechanism in Java for the downstream and upstream systems.
• Performed mappings according to the client requirement using the ETL tool Mapping Composer.
• Developed the various PL/SQL components like MATURITY ADM, Audit Trigger which keeps the track of the daily matured bonds and the transactions happening with in the bank.
• Using Java, developed various rules for Business Rule Engine
• Implemented various parts of FI GUI (Graphical user interface) using XML and used hibernate API for transaction handling, storing, retrieving and updating from MySQL database.
• Implemented the Scrum model and provided the deliverables to the customer.
• Maintaining the environment defect free for smooth flow of data from upstream to downstream systems.
• Involved in Testing - unit testing & integration testing
• Designed XML Schema in XSD files.
• Played a key role in the Release Management activities and ensure timely project deliveries as per release plan.

Environment: Java, J2EE, PL/SQL, XML Concepts, Oracle, MySQL.