SUMMARY:

• I am an experienced SCRUM Master, Sr. Business Analyst, and SCRUM Product Owner with over 19 years of broad - based business process experience.
• I have hands-on skills including the creation of all requirements, budgets, and other metrics necessary for projects .
• As a Certified SCRUM M aster, Certified SCRUM Product Owner, Six Sigma Green Belt, and Six Sigma Lean, I have proven ability to successfully manage client/vendor relationships, User Story creation, continuous grooming of the backlogs, and SCRUM meetings .
• Having worked with large as well as smaller companies gives me the ability to be flexible in these different types of environments.
• Also, I have strategically and tactically analyzed many organization's mission critical support systems and recommended best practices.

TECHNICAL SKILLS:

• Waterfall
• Agile/SCRUM
• Kanban
• Six Sigma

PROFESSIONAL EXPERIENCE:

Sr. Business Process Re-engineer II

Confidential, McLean, VA

Responsibilities:

• Reviewed As-Is Policies and Procedures, User Guides, and Business Process Model and Notations for Confidential.
• Met with Subject Matter Experts through various groups to complete reverse engineering and documentation updates (To-Be) and publications of company Standard Operating Procedures for Confidential department.
• Managed change management process for Commercial Lending documentation.
• Published updates procedures, user guides and process maps to the Bank’s documentation repository
• Provided meeting agendas, meeting minutes, and action item information for JAD sessions.
• Provided Communication Plan between the lines of business and the Bank’s documentation repository.
• Created user guides and training documentation for utilizing SharePoint document repository.

Technology Used: Windows 7, 2013 MS Outlook, 2013 MS SharePoint, 2013 MS Visio, Propietary Documentation Storage, MS One Drive, Snag-it

Product Owner/Sr. Business Analyst

Confidential, Bethesda, MD

Responsibilities:

• Created As-Is state business model artifacts for Confidential
• Held interviews with cross-functional teams regarding To-Be state business model for Recordations’ web-based product.
• Created To-Be business process maps
• Assisted with the creation of additional fields for Confidential databases
• Assisted with source to target mappings
• Wrote functional requirements for new process for recordations
• Created and groomed User Stories for Sprints
• Created Requirements Traceability Matrix for requirements and testing data

Technology Used: MS Office 2013, MS Outlook, Windows 7, MS SharePoint 2013, SQL, MS PowerPoint, Dropbox, 2013 Visio

Sr Business Research Specialist/SCRUM Master

Confidential, Alexandria, VA

Responsibilities:

• Conducted Marketing Research for As -Is/To-Be processes for Confidential .
• Provided direction in Agile Planning and retrospect meetings
• Groomed and maintained user story backlogs for company external website
• Provided the number of hours worked for each user story for budgeting
• Conducted and facilitated SCRUM meetings for business users and stakeholders
• Assisted with creating User Stories and accompanying tasks for research findings.
• Gathered research information through various channels such as questionnaires, in-person and phone interviews as well as on-site and WebEx demos.
• Compiled information and created the White Paper for the research findings.
• Completed GAP analysis gathered from the IPOs and Federal Agencies to complete overall best practices for solutions architects for a customer web-based product.
• Created and maintained RACI charts
• Provided status reports and project ROIs to C-level associates
• Completed business process diagrams for as b est p ractice recommendations
• Engaged stakeholders, manages expectations, and escalated issues/changes

Technology Used: MS Office 2013, MS Visio, MS SharePoint 2013, Windows7, Windows 8, JIRA, IBM Jazz

Business Process Architect/Product Owner

Confidential, Washington, DC

Responsibilities:

• Managed multiple Business Analysts for gathering requirements and providing needed business process diagrams for the As-Is and To-Be processes across IT departments
• Created Visio swim lanes and RACI diagrams
• Created and maintained user stories
• Built an IT Business Service Catalog for various IT department needs
• Created and maintained project user story backlogs and SPRINTS
• Applied best practices to g ap/f it analysis using internal policies to prepare electronic workflows
• Completed b usiness and f unctional requirements as well as business process diagrams for the Customer Service Center
• Ran SQL queries for data integrity
• Managed full program lifecycle resources (requirements, scope, schedule, resources, testing, quality, release, changes) for cross-functional initiatives
• Attended demos for new c ustomer s ervice software vendors
• Determined root cause and resolved moderately complex problems. Identified trends that warrant immediate attention

Technology Used: MS Office 2010, MS Visio, MS SharePoint 2010 and 2013, SQL, Windows7, Windows 8, .net, Team Foundation Server, Online Proactive and Reactive Chats, JIRA

Sr. Business Consultant/SCRUM Master/Product Owner

Confidential, Alexandria, VA

Responsibilities:

• Functioned as a Project Manager by providing project training for all involved with the Systems Development Life Cycle.
• Provided Process Engineering for improvements to As-Is and To-Be business practices.
• Facilitating JAD sessions with multiple departments to ascertain the needs of the various company stakeholders via agendas, meeting minutes and action items for various projects.
• Managed pre-SCRUM meetings to determine scope and backlog for each SCRUM.
• Created user stories and task back-logs for the SCRUM/sprint process.
• Faciliated daily/weekly SCRUM of SCRUM meetings.
• Facilitated and managed SCRUM daily meetings for project progression.
• Obtained approval of tasks completed for the end of each sprint.
• Managed weekly meetings with QA, Development, and Sponsors to ensure the project is progressing on a timely basis.
• Identified roles and responsibilities for RACI diagrams.
• Provided Value Stream Mappings and SIPOC diagrams to provide resources that are unfamiliar with the current business process and help them to define a new process.
• Evaluating IT departments and recommending best practices with regards to streamlining or creation of new positions.
• Assisting with the creation of job descriptions for IT associates.
• Created documentation such as Statement’s of Work, Return on Investments, and other high level project information
• Created other documents for the Business Analyst roles such as Functional Requirements, Non-functional Requirements, Use Cases, Requirements Trace Matrices, and other required information such as business process flows, and design of wireframes
• Reverse engineered for company data to establish a rules based engine
• Analyzed the Quality Assurance processes with updated testing plans, policies and procedures.
• Provided training for various IT staffing with best practices
• Created training guides and providing train-the-trainer experience
• Provided management for risk management, change process management, and process reengineering.
• Used SQL for data inquiries
• Managed full program lifecycle (requirements, scope, schedule, resources, testing, quality, release, changes) for cross-functional initiatives
• Created SOP (Standard Operating Procedure) Manuals

Technology Used: MS Office 2010, MS Project, MS Visio, MS SharePoint 2010 and 2013, SQL, Windows XP, Windows 8, .net, Team Foundation Server, IBM iLOG, Online Proactive and Reactive Chats.

Sr. Business Consultant/SCRUM Master

Confidential, Alexandria, VA

Responsibilities:

• Managed project plan with various resources from management, QA, and development
• Assisted in completing documentation such as Statements of Work for a company's project goals and objectives
• Responsible for building new sub-sites, building out the navigation, new pages and populating new pages w/ content in SharePoint
• Managed meetings to determine scope of work for each SCRUM process and managed user story backlogs .
• Participated in SCRUM daily meetings for project progression and mitigated risks and issues fo projects
• Created User Stories and task backlogs within Team Foundation Server for Agile/sprint meetings.
• Managed JAD sessions to ascertain the needs of the various company stakeholders via agendas and managed the entire SDLC
• Strategized, Facilitated, or actively completed test strategies, plans, and scripts to insure data and system integrity and stability
• Provided Business Process Improvement methodology to support services for limited or preventing process errors.
• Completed SQL queries for testing data in test environment
• Completed RACI diagrams for roles and responsibilities for project deliverables.
• Provided Business Process Mappings, Business Process Model and Notation ( Confidential ), and SIPOC diagrams when requested.
• Managed Jr. Business Analysts with the implementation of new and/or upgraded software into the company's system's infrastructure
• Managed in all project phases for risk management, change management, and process reengineering and requirements traceability matrices and disaster recovery

Technology Used: MS Office 2010, MS Project, MS Visio, MS SharePoint 2010, SQL, Windows XP, Windows 7, Rational Clear-Quest, Req. Pro, IBM iLOG, Team Foundation Server

Sr. Business Consultant

Confidential, Rancho Santa Margarita, CA

Responsibilities:

• Evaluated IT departments and recommended best practices
• Mentored Jr. Business Analysts and Project Managers and maintained the project plan
• Mitigated any risks or issues that arose during the project
• Created and provided Return on Investments for project’s to prove feasibility to any changes required.
• Facilitated JAD sessions to gather the needs of the various company stakeholders via agendas and meeting minutes
• Utilized Team Foundation to create User Stories for SCRUM/sprint backlog.
• Participated in daily SCRUM sessions for each sprint in the project.
• Obtained approvals from stakeholders on completion of User Stories for each sprint.
• Maintained Service Level Agreements for various software packages
• Managed Business Analysts’ process of functional documents to represent the needs of the company including business process diagrams and internet wireframes
• Provided training for source to target mappings and data dictionary enhancements
• Strategized, facilitated, and actively completed test strategies, plans, and scripts to insure data and system integrity and stability.
• Ran SQL queries for data testing and integrity
• Introduced the concept of enhancements for web based products for a wider public audience
• Wrote training guides and provided train-the-trainer experience
• Provided management and a final report with lessons learn at project's end
• Wrote Operating Procedure Manuals

Technology Used: MS Office 2007, MS Project 2007, MS Visio 2007, MS SharePoint 2007, SQL, Windows XP, Windows 7, Rational Clear-Quest, Team Foundation Server, Req. Pro

Business Consultant/Contractor

Confidential, Irvine, CA

Responsibilities:

• Provided gap analysis for reporting integration as a result of a recent company acquisition
• Responsible for building new sub-sites, building out the navigation, new pages and populating new pages w/ content in SharePoint
• Multi-tasked by identifying data elements and migration of information entered into the data warehouse by a developer, provided source to target mapping documentation, provided gap analysis and documentation for manual claims adjudications for Systems Development Life Cycle Processes
• Wrote and presented Business and Functional Requirements documents for projects to all the project sponsors including Directors and Upper Management; including the CEO and CFO of the companies and claims processing
• Built and managed WBS structured documentation for overall project integrations with in project plans
• Maintained and purchased needed software licenses and monitored Service Level Agreements for acquisitions.
• Provided and managed strategic testing plans and SQL queries for QA and UAT
• Facilitated meetings between technology and Subject Matter Experts.
• Created agendas, minutes, and action items from JAD sessions and interviews

Technology Used: MS Office 2007, MS Project 2007, MS Visio 2007, MS SharePoint 2007, SQL, Windows XP, Windows 7, Snag-It, Requisite Pro

Business Consultant/Contractor

Confidential, Santa Ana, CA

Responsibilities:

• Conducted JAD sessions to gain necessary information for strategic and tactical planning.
• Created, maintained, and coordinated for several Project Plans in addition to constructing ROIs, Business Cases, Functional/ Specifications, Test Strategies, and Test Plans and Scripts for QA and UAT.
• Ran SQL queries for data testing.
• Prepared, completed, and obtained approvals for User Stories within each sprint session.
• Created UML and Visio diagrams along with Use Cases.
• Identified financial and security metrics to enhance company's financial model.
• Completed gap analysis and prepared proposals for management to update company's financial model.
• Assisted with the creation/updates to the Data Dictionary for updating the mainframe to Client Server
• Provided informal training for web based programs

Technology Used: MS Office 2007, MS Outlook 2007, MS Visio 2007, SQL, MS Project 2007, MS SharePoint 2007, Windows XP, Snag-It, Requisite Pro