Assistant Director Resume

SUMMARY:

I am an Experienced Business leader with hands on experience in Marketing, e - Commerce, and Procurement Services.
I carry outstanding people skills and a passion for collaborating at all levels in small and big businesses.

PROFESSIONAL EXPERIENCE:

Confidential

Assistant Director

Responsibilities:

Work closely with university departments to find opportunities to create or improve value for Confidential from existing and new vendors.
Conduct bid/RFP processes, identifying partnership opportunities, enhancing vendor relationships
Coordinate vendor promotional events and manage the Demon Discounts program
Development and implementation of systems to analyze purchasing, spend and other financial data
Develop dashboards in Tableau and other tools for staff to easily understand historical trends, spot opportunities for the future and show compliance with university policy
Process purchase requisitions, ensuring that each offers optimal value for the university and is in compliance with associated policies
Oversee sourcing of orders ensuring timely fulfillment and proper contractual terms
Provide general support to university departments on their purchasing needs
Ensure data removal, environmental regulations and other critical processes are followed
Manage the University Salvage Store, selling items to generate revenue for the institution
Manage Procurement website updates
Write and distribute monthly Procurement newsletter

Confidential

Business Analyst

Responsibilities:

Perform Sr. Level and liaison duties to identify structured solutions through end-user and impact/problem analysis
Provide solutions to achieve desired business results and end user satisfaction
Daily functional analysis and interaction in PeopleSoft’s Campus Solutions including areas of Student Records, Financial Aid, Finance, and HR)
Develop and maintain productive working relationships with end users and provide technical/functional support to other business areas
Responsible for the development and maintenance of documentation of complex projects and update and validate the accuracy of the processes and procedures
Create/edit queries to provide accurate reports and data
Implemented PeopleSoft delivered processes to improve communications to students (3C’s)
Develop and support of ecommerce transactions
Facilitate feedback processes among end users to troubleshoot and provide a resolution
Coordinate project resources, including managing moderate to complex projects
Performs other duties as assigned

Confidential

IT Resource Manager

Responsibilities:

Planning, forecasting, training and operational efficiency in regards to employee utilization, revenue generation through client sales engagements, and gross profit objectives
Provide leadership in the development of Statement of works, proposals, bid margins, and overall client solutions
Effectively recruit, hire, and manage Field Engineers, Consultants, and Administrative teams
Focal point for managing staffing agencies, from negotiating rates to interviewing resources to ensure an accurate placement
Assist Service Delivery management team with hiring and performance issues
Provided support to the Delivery teams in making sure best practices and methodologies are being utilized and improved upon within the region
Responsible for staffing levels and utilization tracking of IT Consultants and Project Managers
Point of contact for all staffing and recruiting needs
Worked closely with Project Managers with new clients in transitioning their IT support needs

Confidential

ITSM Consultant

Responsibilities:

Assess, design and implement ITSM Solutions, based on industry standards and best practices
Lead and coordinate in all aspects of an ITSM implementation in improving IT process
Create and develop Statement of Works based on client assessments
Assisted in the development of Service Level Agreements and Services Catalogs
Developed and facilitated workshops in ITIL at client locations
Provide support to Sales team for all pre-sales activities
Familiar with EDI online ordering process where I’ve integrated ITIL best practices for a one of the largest wholesale distributor of office products in North America

Confidential

Sr. Support Analyst

Responsibilities:

Exceptional talent in creating, developing, and negotiating Service Level Agreements
Work extensively with Service Delivery Divisions/Groups in developing roles and responsibilities
Excellent negotiation skills in clearly establishing Service Availability goals, based on program design and requirements
Conduct and establish end to end business services within Confidential based on the ITIL Foundation
Establish weekly Project Plans that included scope of work, roles, tasks responsibilities, and completion dates
Innovative with service quality in ways to improve productivity implementing ITIL Foundation
Ability to translate technical requirements and specifications into business concepts