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Contracts Manager/customer Service Representative Resume

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SUMMARY:

  • Extensive experience in performing various administrative tasks such as issuing purchase orders and modifications, issuing contracts/subcontracts, filing, copying and scanning of documents and other daily office tasks.
  • Expert level computer skills in various MS Office Suite programs such as Excel, Word, PowerPoint, Outlook, E - Automate, JAMIS, and ARIBA.

EXPERTISE AREA:

  • Customer Relations Management
  • Financial Management
  • Quality Control / Quality Assurance
  • Standards / Procedures Compliance
  • Team Building & Involvement
  • Vendor and Staff Relations
  • Interdepartmental Coordination
  • Report Generation and Documenting

PROFESSIONAL EXPERIENCE:

Confidential

Contracts Manager/Customer Service Representative

Responsibilities:

  • Negotiating, Drafting and Reviewing standard contract Terms & Conditions
  • Creating Purchase Orders and Contracts for services and goods
  • Creating Invoices for customers to bill for services rendered
  • Interacting with vendors and clients to clarify correct procedures and required documentation for compliance with company policy
  • Reconciling customer statements and handling payments, complaints or discrepancies
  • Entering vendor invoices into computer system for payment processing
  • Interacting with customers via phone, internet and in person to resolve issues with payments and services rendered
  • Maintaining contractual documentation including copies of request for proposals, proposals submitted, contracts awarded, deliverable files, etc.
  • Auditing Accounts Payable and Accounts Receivable Invoices

Confidential

Accounting Specialist

Responsibilities:

  • Maintained direct deposit information on vendors
  • Reconciled vendor discrepancies
  • Obtained appropriate tax information on vendors
  • Interacted with vendors and clients to clarify correct procedures and required documentation for compliance with company policy
  • Interacted with customers via phone, internet and in person to resolve issues with payments and services rendered

Confidential

Crew Leader Assistant

Responsibilities:

  • Supervised 8 enumerators during field operations and provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data
  • Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work
  • Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision
  • Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules
  • Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties

Confidential

Assistant Manager

Responsibilities:

  • Resolved customer complaints and concerns regarding rental rates, damage to vehicles and car availability
  • Maintained maintenance records for vehicles, reviewed and approved estimates for vehicle damage
  • Supervised staff in various capacities including Management Trainees, Management Assistants, Drivers and Car Preparers
  • Investigated claims and liability determination for damaged vehicles as a claims adjuster
  • Drafted rental agreements with the general public and monitored rental agreements for funding and approvals from various insurance companies, dealerships and body shops as needed

Confidential

Contract Administrator

Responsibilities:

  • Drafted and reviewed Carter & Burgess standard Terms & Conditions
  • Negotiated contract terms & conditions at the prime and sub level
  • Identified discrepancies or conflicts in both prime contracts and subcontracts and made recommendations to the program/project manager to rectify inconsistencies
  • Drafted subcontracts that incorporated requirements from the prime contract
  • Maintained contractual documentation including copies of request for proposals, proposals submitted, contracts awarded, deliverable files, etc.

Confidential

Sr. Subcontract Administrator

Responsibilities:

  • Negotiated subcontractor rates, terms & conditions, as well as executing subcontractor agreements, contracts and modifications
  • Educated end users about standard Lockheed Martin procurement policies and procedures
  • Managed funding for subcontractors to ensure timely processing of payments and credits
  • Drafted subcontracts that incorporated requirements from the prime contract
  • Maintained contractual documentation including copies of request for proposals, proposals submitted, contracts awarded, deliverable files, etc.

Confidential

Contract Administrator

Responsibilities:

  • Interpreted Federal Acquisition Regulations for applicability to subcontractors under Government prime contracts, Government Wide Acquisition Contracts, and Other Schedules
  • Maintained and updated delivery orders and task orders for subcontracts under Confidential 's SEAPORT MAC of various types including fixed price, cost plus, and time & materials
  • Negotiated subcontractor rates, terms & conditions, as well as executing subcontractor agreements, contracts and modifications
  • Managed funding for subcontractors to ensure timely processing of payments and credits

Confidential

Subcontract Administrator

Responsibilities:

  • Researched proposed Independent Consultant and released agreements for comment and bids
  • Negotiated subcontract terms and conditions with Independent Consultants and interpreted Federal Acquisition Regulations ( Confidential ) for applicability to subcontractors under Government prime contracts, GWAC's, and Schedules
  • Maintained and updated over 300 various types of agreements including fixed price, cost plus, and time & materials etc.
  • Interacted with the Accounts Payable department to expedite Subcontractor payments in the amount of over $18,000,000
  • Resolved over $1,000,000 worth of subcontract invoicing issues that were over 60 days old in less than 60 days, which allowed for the clearing of unbilled charges incurred to the client and shortened the receivable days from 100 to approximately 30 days
  • Reviewed Subcontractor invoices for accuracy, entered invoices into Job-Cost Accounting Management Information System (JAMIS) system, and responded to inquiries from program managers and subcontractors about status of payments

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