SUMMARY:

• Over 6+ years of Extensive IT experience in application design, customization, development, support on Salesforce.com, Force.com platform, Web based application using Apex, Java technologies.
• Good understanding of SDLC methodologies like waterfall and agile.
• Good knowledge on Sales and Service Cloud which includes Campaign Management, Lead Management, Case and Solution management.
• Worked in various SFDC standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Solutions, Reports and Dashboards.
• Implemented Customer portal, Knowledge base and Partner Portal, Communities.
• Experienced in building Custom Applications that include administration, Configuration, implementing and support experience with Salesforce.com platform.
• Experience working on data model and SOQL, SOSL, DML statements, SObjects and Governor Limits.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Implemented various advanced fields like Pick list, Formula Fields, Field Dependencies, Validation Rules, Workflow and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Implemented chatter to improve internal communication and enhance customer service.
• Good experience on Apex development in creating Objects, Triggers, Apex Classes (Standard Controllers, Custom Controllers, Batch Apex, Schedule Apex and Controller Extensions).
• Experience performing data migration from Legacy Systems using Data Loader, WorkBench, DataLoader.io, Import Wizard.
• Comprehensive knowledge of software development life cycle (SDLC), having through understanding of various phases like requirements, Analysis/Design, Development and Testing.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug - in environments.
• Experience in integration of AppExchange applications with Salesforce.
• Good command over designing & developing dynamic web content using JSP, HTML, XML, JavaScript other web development tools/technologies.
• Working on Eclipse IDE for JAVA/J2EE Application development.
• Involved in designing, developing and implementing the java based applications.
• Flexibility and adaptability in regards with new technologies and environments.
• Willingness and Ability to learn and implement new technologies wherever necessary.
• Good communication skills, Hardworking, Result oriented as an individual and in a team.
• Strong team player and highly motivated with self-starter attitude.
• Salesforce.com certified Force.com developer, Administrator and Sales cloud Consultant.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, Visual force Pages/Components, Apex Web Services, Workflow & Approvals, Dashboards, SOQL, SOSL.

Force.com plug: in, Data Loader Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector.

Languages & Technologies: Apex, C,C++, Java, SQL, Java Script, HTML, XML, CSS, AJAX, Apache

Operating Systems: Windows 7/8/ XP Pro / Vista, Windows Server

Databases: SQL Server 2000, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Leesburg, VA

Salesforce Administrator/Developer

Responsibilities:

• Understanding and analyzing the requirements, and mapping them to Salesforce functionality.
• Involved in Creating Custom Objects, fields, page layouts, record types, custom tabs and applications. Creating/add and manage Users, Roles, Profiles and setting up sharing rules.
• Created Workflow rules and Approvals.
• Creating Apex Classes and Triggers, Visual force Pages, Controllers, and Involved in writing Test Classes for Classes and Triggers.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Used SOSL query to search all objects including custom objects
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading records.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, deployment and maintenance of Force.com sites and other enterprise applications.
• Developed and used JavaScript, CSS for performing validation and assigning style sheet to the visual force page respectively and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits
• Creating email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Alexandria, VA

Salesforce Administrator/Developer

Responsibilities:

• Understanding and analyzing the requirements, and mapping them to Salesforce functionality.
• Developed the User Interface using Visual force.
• Creating Apex Classes and Triggers, Controllers, and Involved in writing Test Classes for Classes and Triggers.
• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Implemented Case Management Automation to track and solve Customer’s Issues
• Written SOQL queries against force.com API
• Extensive work on Visual force pages to provide user friendly screens with asynchronous calls occurring in the background using streaming API.
• Responsible for providing design solutions based on the requirements given.

Environment: Force.com IDE, Apex Classes, Apex Triggers, VisualForce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.

Confidential, Hampstead, MD

Salesforce Developer

Responsibilities:

• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases
• Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.
• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
• Configured List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, Data Loader, HTML, Java Script, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Windows XP Pro.

Confidential, New York, NY

Salesforce Admin Intern

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization

Environment: : Saleforce.com platform, Deployments, Force.com Migration Tool, Translation Workbench, Data Loader, Sandbox data loading, Workflow & Approvals, Reports, Custom Objects.

Confidential

Graduate Assistant

Responsibilities:

• Managed the application security (Logins and Users).
• Designed Roles/Profiles to ensure data accessibility to authorized user.
• Created various Profiles and configured permission’s based on the Hierarchy Requirements.
• Customized Tabs for different student user groups and used Data Loader to import or Export data.
• Created and modified data mappings.
• Implemented Pick lists, Dependent Pick list, Lookups, Junction Objects, Master detail Relationships, Validation Rules and Formula Fields to the Custom Objects.

Environment: Salesforce.com Platform, Data loader, Work flows, Force.com, Custom Objects, Reports, Profile Level Security, Sandbox data loading, Eclipse IDE Plug-in, Record Level Security, Dashboards.

Confidential

Java Developer

Responsibilities:

• Maintained the existing web applications and worked on the enhancements of the ecommerce site.
• Used core Java, JSP, Servlets and customized the store business logic.
• Involved in writing user defined exceptions and integration testing of the application.
• Implemented business logic of the system user POJO approach.
• Responsible for the development of maven based Java web application.
• Used Maven for building the EAR file.
• Used CVS and SVN for code versioning.
• Configured and deployed the application packages on web application Servers.
• Responsible for writing WSDL and implemented EJBs session beans for business logic.
• Used parsers like SAX and DOM for parsing xml documents and used XML transformations using XSLT.
• Developed several RESTful web services supporting both XML and JSON to perform tasks such as remote thermostat and demand-response management.
• Written JUnit Test cases for performing unit testing.

Environment: Java1.5, JSP, JDBC, struts 1.2, Hibernate 3.0, Web Services, Design Patterns, XML, Oracle, PL/SQL Developer, ANT, Clear case, JUnit, UML, Web services.