PROFESSIONAL SUMMARY:

• Around 8 years of professional experience as a Salesforce Developer/Administrator on salesforce.com using Force.com, Visualforce, and APEX.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator and involved in various phases of entire project from requirement gathering, implementation and training the end users.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events.
• Experience with Apex Programming Language, Apex Triggers, Apex Scheduler, Batch Apex, Apex Classes & Apex Web Service, and Partner WSDL & Enterprise WSDL.
• Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers HTML, Java Script and CSS.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Sound knowledge of Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications on Force.com platform.
• Experienced in writing complex SOQL, SOSL queries across multiple objects in SFDC database.
• Experience working with Developer Toolkit - Apex, Visual force, Force.com IDE, Force.com Migration Tool, Web Services/SOA & Metadata APIs and Force.com Plug-in environment.
• Experience working with salesforce.com sandbox and production environments.
• Experience in Salesforce.com customization, Security, Data Administration, Development, Support and Testing
• Experience in working with Force.com Sites, created various visual force pages, custom controllers to customize them and setting the web to case functionality.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Diverse experience in generating custom and standard reports, and customizing Dashboards based on roles.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).

TECHNICAL SKILLS

CRM: Salesforce - Custom Objects, Relationships, Page Layouts, OWD, Sharing Model, Apex Managed Sharing, Tags, Custom Settings, Chatter, Workflows, Email Templates, Email Services, Validation, Formula, Reports & Dashboards, Custom Reports via Query Parameters, Visualforce, Apex, Triggers, Approvals, My Domain, SSO, Bulk API, Desktop Integration.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader, Force.com Platform (Sandbox, and Production).

Other Programming Languages: C, Apex, Java

Web Tools: HTML, XML, Java script, CSS, SOSL, SOQL, AJAX

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

WORK EXPERIENCE:

Confidential, Atlanta, Georgia

Sr. Salesforce Developer

Responsibilities:

• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Customized the standard objects according to the business requirements by using Visualforce components.
• Working with user group for requirement gathering throughout the planning and implementation.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Wrote SOSL and SOQL queries in apex classes to get the site visit info.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Experience with understanding debug logs and solving bugs and also modifying the existing systems as per the user’s and the client requirements.
• Participated in the integration of Salesforce.com CRM Creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard custom object.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Developed Apex Triggers, Apex Classes and Test Methods.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Wilmington, Delaware

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce.com functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign on (SSO) integration - Implement Single-Sign on (SSO) for browser based logins to Salesforce.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader 20.0.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader.

Confidential, Raleigh, NC

Salesforce Developer / Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, Houston, TX

Salesforce Admin / Developer

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Worked on Page layouts, search layouts, and mini page layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business center.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Salesforce.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Administrated and monitored the company’s Sales force CRM application.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production Environment

Confidential, Plano, TX

Salesforce Developer / Analyst

Responsibilities:

• Performed the roles of Salesforce.com Analyst / Implementer in the organization.
• Acted as a liaison between the business, data and the technical teams throughout the project lifecycle.
• Extracted the business requirements from various sessions with business leads and maintained them using Requisite Pro, tracing them all the way to the system artifacts.
• Created activity diagrams, use case diagrams, sequence diagrams, collaboration diagrams and data flow diagrams in UML using Rose and MS Visio.
• Developed Apex classes, Custom, Extension, List controllers and Apex Triggers for customizations on Campaign, Contact and Interaction objects.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Interacted with various business team members to gather and documented the requirements.
• Worked intensely on custom objects, triggers and workflows.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Created Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Used the sandbox for developing, testing and deploying code to various sandboxes using Change Set and Force.com Migration tool.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Sales cloud, Windows XP, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com Sandbox, Email Services, ANT tool.

Confidential, Mountain View, CA

Salesforce CRM Analyst

Responsibilities:

• Business requirement gathering with the consultants. Database Visio designs and ER diagrams.
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Facilitated discussions to anticipate future needs, requirements and opportunities.
• Assisted the Project Manager in preparing final presentation and training materials.
• Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Customize applications using Salesforce.com applications to match functional requirements.
• Data migration from spreadsheets to Salesforce using APEX data loader.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.
• Work with application teams to execute End to End test case
• Provide training to the internal business users to use the application to develop their own custom reports.
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.

Environment: Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, Email Services, Sandbox data loading, Eclipse IDE Plug-in, MS VISIO, UML, Gap Analysis, Agile.