SUMMARY:

• Over 8 + years of experience in Information Technologies, with in depth knowledge with Salesforce.com CRM platform using Visual force and Apex Technologies, with proficiency in custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements along with administrative tasks like creating Profiles, Roles, Users, Email Templates, Reports, Dashboards, Tasks and Events.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Strongly experienced in Analysis, Design, Development, and Testing of the SFDC application.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management. Created and maintained users, profiles and roles.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service etc to achieve complex business functionalities.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Data Loader.
• Strong knowledge of marketing, sales and service clouds.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Permission Sets, Email Templates, Page Layouts, Workflows Actions and Approval Process.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force, Components, Apex Web Services, AJAX, Workflow, Approvals, Dashboards, Analytic Snapshots, Case Management, Automation, Marketo.

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: Apex, Java, J2EE, HTML, XHTML, XML, CSS, COBOL

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008, MVS

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Google Apps, Sandbox Data loading.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, C A

Salesforce Developer

Responsibilities:

• Designed Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto-Response rules.
• Worked on web Sphere Cast Iron Integration to integrate salesforce.com with other applications.
• Debugged Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Designed Custom Formula Fields, Field Dependencies, Visual workflows, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow and Approval Processes for automated alerts, field updates, and Email Generation for 300 business partners.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Developed Visual force pages that could be rendered as PDF's, build Dashboard components and define Email templates using Service Cloud.
• Created Visual force pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visual force pages with public-facing websites by using Force.com Sites.
• Implemented Visual force Templates and Placeholders to encapsulate page elements to be reused across several Visual force pages.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Norwalk, CT

Salesforce Developer

Responsibilities:

• Worked closely with managers and business users to understand business requirements
• Created class diagrams according to the process maps provided using UModel.
• Integrated Salesforce with Siebel and AS400 to bring campaign information and transaction history to Salesforce.
• Developed application for Call Center Scripting using Apex Classes, Visual Force Pages, JavaScript, HTML and CSS.
• Used Flow Designer (Salesforce BPM tool) to develop custom call flows which leverages on Apex and Visual force for Call Center Scripting UI
• Created custom objects and custom fields in Salesforce.
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Created user Roles and Profiles and sharing settings.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Wrote SQL queries to export data from Siebel and migrate them to Salesforce.
• Provided production support for Salesforce by resolving tickets from business users.
• Maintained Email to case agent to convert incoming customer emails to Cases in Salesforce.
• Configured workflow rules for various business requirements and Outbound messaging to monitor changes to fields in specific objects.
• Created Deployment Checklist and Unit testing documents as a part of Ticket resolving and used Eclipse and Force.com IDE plug-in and also changes sets to deploy changes in to QA and Production.

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in

Confidential, Chicago, IL

Salesforce Developer/ Administrator

Responsibilities:

• Worked closely with business partners to utilize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Tabs, Visual force Pages and Controllers.
• Administered, configured and maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• Created and used email templates in HTML and Visual force.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, and then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Chicago, IL

Salesforce Developer/ Administrator

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Managed ongoing support requests and administrative needs of users like managing users, creating user profiles, roles.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote Apex Triggers on Contact for cross object field update for reporting purposes.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked with AppExchange DupCatcher to filter and prevent duplicate records in the organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visual Force, Workflows, Email Updates, Web Services API.

Confidential, Parsippany, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

SQL Developer

Responsibilities:

• Involved in coding, debugging and testing of VB.NET and C#.NET based web applications.
• Created SQL server stored procedures, tables and views to support various data collection and manipulation routines.
• Responsible for creating Drill down and parameterized reports in SQL server reporting services.
• Enhanced existing database design.