SUMMARY:

• Over 7 years of total IT experience in software development in Salesforce.com Developer & Administrator across various industries and an expert in end user training.
• Experience in working with Apex classes and Triggers, Controllers and Controller Extensions, Components,
• Experience developing custom UI using Visual force pages, Java script, HTML and CSS.
• Experience working with Deployment tools like Force.com IDE based on salesforce.com Sandbox environments.
• Experience in working on Eclipse IDE environment with Force.com Plug - in for writing Classes, Controllers, Triggers, SOQL, SOSL using Apex Language.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
• Understanding of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Understanding of campaigns, opportunity, territory and lead management, person account and contacts.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Set.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Knowledge in web technologies like HTML, XML, CSS and JavaScript.
• Endured in SFDC administrative work like Approval and Tasks, Dashboards, Data Loader, Email Services, Escalation rules, Roles, Profile, Creating Users, Page Layouts, Reports, Validation Rules and Workflow Rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Customized standard objects like Accounts, Leads, Opportunities, Contacts and Users.
• Experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
• Study, implement, and administer 3rd party Salesforce apps to increase productivity.
• Clean data from org and import new data using Apex Data Loader.
• Deliberate planning & analysis to accomplish complex workflow rules, data validation, and triggers.
• Day-to-day upkeep of sales information, reporting, forecasting and analysis on Salesforce.
• Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.
• Great Interpersonal and Communication Skills, focused, self-motivated, team oriented and quick learner.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

TECHNICAL SKILLS:

CRM: Salesforce

Salesforce: Salesforce SFA, Workflow & Approvals, Reports & Dashboards

Integrating Tool: Informatica Power center, Informatica On-Demand, Mule ESB

Programming: Apex, Visual Force (Pages, Components & Controllers), Eclipse, Eclipse plugin, Java

Defect Tracking: Load Runner, HPQC

Database: SOQL, SOSL, Oracle 9i/10g, SQL Server 2008, MySQL

Operating systems:: Microsoft Windows (XP/Vista), Linux Ubuntu 11.10, Mac

Other tools: MS Office, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Dallas

Salesforce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify salesforce data.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Apex Language, HTML, JavaScript, Eclipse IDE, Subversion.

Confidential, Anaheim

Salesforce Developer/Administrator

Responsibilities:

• Working as SFDC developer and Admin for multiple Business applications communicating with internal clients and 3rd party software's for external clients.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Created Web Services for handling requests and API and Saas based applications using REST or SOAP-based web services (SOA)
• Interacted with various business team members to gather and documented the requirements.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Proficiency in Single Sign On (SSO) configuration on Informatica Cloud.
• Closely worked with salesforce.com consultants while implementing the solutions for the requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Environment: Force.com Platform, Apex Classes, Triggers, Batch, Scheduler, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Eclipse Plug-in, Apttus CPQ, HTML, SOAP, XML

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Visual force pages with responsive design using company CSS and style-sheets with the help of jQuery and static resources.
• Created the visual force pages and integrated with external legacy system using REST based web-services.
• Developed SOQL and SOSL queries to get data from different related objects.
• Developed visual force pages using apex components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for writing test class for classes related to the project, helped other teams in writing it and always maintained overall 85% of code coverage and made a safe deployment for every bi weekly releases and major releases.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Performed code migration between the sand box and production platforms via eclipse force.com IDE plug-in.
• Performed Data Migration from home grown legacy system to salesforce CRM.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Conducted training sessions to the UAT users to use the salesforce Knowledge application and developed a feedback custom report.
• Identified and resolved problems, which may impact projects by monitoring progress and project status. Escalates important issues to the attention of the department head so that decisions can be made promptly.
• Developed Call in Rest Services for ecommerce (Online Sales)
• Developed Call Out Rest Services for Billing System and Provisioning.
• Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Worked in agile methodology and participated in daily meetings and presentations in the organization.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on Deployment change sets process: creating environment, creating change sets, update change sets to push it to target, validate change set in target, deployment.
• Scheduled deployment from Dev to QA every Thursday 6Pm.

Environment: Salesforce.com, Apex Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force (Pages, Component & Controllers), HTML, Eclipse IDE Plug-in

Confidential, Austin

Salesforce Developer/Administrator

Responsibilities:

• Worked with Service Cloud technology and on premise infrastructure integration for salesforce.com.
• Implemented new customer support solution using salesforce.com Service Cloud. Maintained and improved existing salesforce implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force pages, Visual Force Custom Controller Components, Advanced Search functionality, Custom Objects, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked with SOSL and SOQL queries to get data from different related objects
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Creation of Test Data for all the business rules of all projects in QA as well as in UAT environment.
• Created Support Pages for end users using HTML, JQuery, JavaScript, Visual Force.
• Creating interface to run salesforce application on mobile and other PDA devices.
• Interacted with testing and the development teams for the development and testing of the code.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing salesforce UI.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP, Jira

Confidential, Houston

Salesforce Administrator

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created User’s, Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Recursive deployment process from Dev to QA, QA to Prod.
• Worked on installing and configuring various AppExchange packages in various Salesforce environments.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP, Jira

Confidential, Atlanta

Salesforce Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Implementing SOAP web services to get the content and display in UI
• Integrating with JIRA of case handling with Salesforce (REST API)
• Working extensively on console application with account hierarchy.
• Working with controllers, VF pages, triggers, workflows, apex classes, data loader
• Overseeing product release once a month by actively creating and deploying change sets
• Configured and tested Salesforce for Outlook.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Memphis

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Sales force API.
• Used Salesforce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer's profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import WizardApex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force PagesWorkflows, Email Updates.