SUMMARY:

• Over 8 years of working Experience in different roles of a Software Development Life Cycle including Programmer, Admin, Analyst and consultant.
• 5+ years of Salesforce Development and admin experience using Sales, Marketing, Service cloud, Communities and Force.com Platform.
• Expert level knowledge in Salesforce.com Configuration, Implementation and Administration.
• Experience in SFDC Development by implementing Apex classes, Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Good knowledge in CRM Business processes like Campaign Management, Lead management, Case Management
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in designing of Out of Box features like Custom Objects, Custom Fields, Pick list, Workflow Alerts and Actions Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Design of Visualforce Pages, Dashboards and Email generation according to application requirements.
• Extensive experience in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services.
• Extensive experience of using declarative features like Assignment rules, Auto-Response rules, Escalation Rules, e-mail services for satisfying complex business process automations.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & App-exchange applications.
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
• Used Cast Iron Web Sphere in Integration and migration.
• Developed Custom Web Services, Web-based applications based on Java and J2EE technologies like Servlets, Java Scripts, XML, HTML, CSS.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Expert in Query language using SOQL and SOSL statements.
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and scheduling reports and dashboards.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Extensive Experience in Salesforce Integration with in house legacy systems using WebServices API like REST, Bulk and SOAP and third party tools like Cast Iron and Pervasive Data Integrator
• Experience in Data Migration from Traditional Applications to Salesforce using Import Wizard, Data Loader Utility and Informatica on Cloud.
• Experience in implementing Duplicate Management in Salesforce.com
• Experience in writing the test classes for code coverage and handling the Exceptions using Exception handling.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components Controllers), S-Controls, Apex Web Services, Apex Data Loader, AJAX, Dashboards, ReportsAnalytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel ConnectorForce.com Platform (Sandbox and Production), Force.com, Migration Tool.

Data Management Tools: Informatica.

Languages: C, Java, J2EE, Apex.

Database: Sybase Adaptive Server, Microsoft SQL Server 2000/2005, Oracle 8i/9i/10g, MySQL 5.1IBM DB2, SQL&PL/SQL.

Web: JAVA SCRIPT, HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Operating Systems: MS Windows, UNIX, LINUX.

Tools: Eclipse, Rational Rose Enterprise, TOAD, SQL Enterprise Manager, SQL Query, AnalyzerER-Win, MS Visio, Power Designer.

PROFESSIONAL EXPERIENCE:

Confidential, Lincoln, RI

SalesForce Administrator/ Developer

Responsibilities:

• Performed the role of Salesforce.com Business Analyst in the organization to provide the solution to the business requirements.
• Performed complete analysis of existing systems in organization and corresponding business process for sales and marketing.
• Involved in business requirement gathering, analyzing the requirement, Lightning Design and documenting the requirements.
• Developed a Visual force pages using, CSS, Bootstrap.
• Created External data sources using Lightning connect to connect to SAP end point.
• Created Lightning Component Tabs and Visualforce Tabs.
• Created CPQ (Quote to Cash) process using Apptus CPQ and CLM AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Designed and developed Apex Classes, Apex Triggers and Visual Force Pages and visual force Controller Classes for this application.
• Created a .Net custom handler to insert customer data in Marketing Cloud by using Soap API.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Use of Exact Target to send clients business critical communications in order to optimize marketing and strengthen customer relationships.
• Manipulate HTML code in templates on Exact Target to ensure all links are updated and correct.
• Configure Role based Authorization on Object/Field Level.
• Created Data Validation rules and Formulas as per business requirement.
• Implemented configuration, customization and development using Force.com for Service cloud and Sales cloud.
• Implemented SalesForce geographical implementation in Lead management,
• Created email templates and inbound emails using Visual force for the clients/ customers.
• Integration of Application (OE modules) with Salesforce.com with using SOAP.
• Development and integration for policy Report Customization.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Added Lightning Component to Lighting Pages and Record Pages.
• Created Server APEX Controller for Salesforce Lightning Experience.
• Set up Marketing Campaigns, Campaign Hierarchies, Auto-Response rules, Assignment rules, Web-to-Lead and Lead Queries.
• Customized Marketing application to create web to lead forms, Campaign to lead forms, assigning tasks, and managing work flows.
• Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Research new and innovative technology and techniques to improve the automation of marketing process.
• Created support communities for customers to provide additional support and created a space for them to exchange knowledge.

Environment: Apex language, Lightning, Visual force pages, .NET Framework 4.5, ASP.NET, C#, Data Loader, Exact Target/Marketing Cloud, Sales Cloud, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Force.com platform (Sandbox and production), Force.com IDE.

Confidential, Somerset, NJ

SFDC Administrator/ Developer

Responsibilities:

• Performed the role of Salesforce.com Analyst in the organization.
• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Used Apex Triggers and Apex coding standards to implement the requirements. Deployed code using ANT TOOL and stored code in Perforce version control repository.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Involved in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud andForce.com solutions, with an emphasis on Service Cloud solutions
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Scheduled and developed Batch classes to update large number of records.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches
• Supported data migration from Salesforce to new application using ETL tools such as Informatica cloud and Data loader.
• Developed various lightning components to provide a user intuitive experience on salesforce lightning interface.
• Administered CPQ requirements for clients on Steel brick and hands-on experience on Salesforce Lightning.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Created the Marketing platform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Environment: Apex Data Loader, Lightning, Workflow & Approvals, Reports, Service Cloud, Sales Cloud, Marketing Cloud, Custom Objects, Custom Tabs Workflows, Approvals, Reports, Custom-Objects, Security Controls, Sandbox, Data Loader, Informatica, ANT migration tool.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Carried out regular meetings and walkthroughs with development team members, Project Manager and Quality analyst to better understand system functionality.
• Conducted JAD sessions with the management, different 3rd party vendors, users, and commercial and other stakeholders for open and pending issues to develop specifications.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatics on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Developed the messaging adapters to be used with TIBCO/RV for communication between different components.

Environment: Salesforce.com platform, Workflows, Approvals, Service Cloud, Reports, Custom-Objects, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Oracle, Java Ant, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Written SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Salesforce and force.com API.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Managed users, hierarchical roles, profiles, security controls and territory management.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database
• Used Eclipse as an IDE and Apache Tomcat as an Application Server
• Testing and debugging the project for proper functionality and documenting modules
• Used Ajax in one of the modules to do asynchronous changes to the pages
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface
• Developed client request validations and processing using JavaScript
• Involved in writing the Stateless Session Beans
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool
• Used JNDI realms to authenticate users in a web application
• Solely responsible for writing the automation tool in java for manipulating the dates
• Used JSTL in struts based JSPs
• Developed front-end form validations using JavaScript
• Used VSS for version control management
• Developed Session and Entity Beans to implement business functionality
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers
• Involved in writing Junit test scripts to check the functionality of the middle tier and aid in debugging phases
• Worked on XML conversions and validations
• All java components are ported into Web logic Application server running on Linux
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.