Credit Analyst Resume Monroe, NC - Hire IT People

SUMMARY:

I am an analytical, motivated individual eager to contribute. I currently hold dynamic customer service, administrative, team building, and organizational skills. I am very capable of supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics. I am currently seeking an opportunity for professional growth.

TECHNICAL SKILLS:

AS400/Pulse/Wilma
Oracle
Klik Lockbox
Millennium
Impact
Microsoft Word
Excel
Outlook
Lotus/Lotus Notes
Icoms
Avaya
Sytellate
Noble
Black Knight
LPS

PROFESSIONAL EXPERIENCE:

Confidential, Monroe, NC

Credit Analyst

Responsibilities:

Analyze customer financial condition and authorize customer credit lines.
Minimize bad debt risk, maximize accounts receivable collections.
Reconcile customer statements/billing.
Communicate credit department and company payment policies(terms & conditions).
Ensured achievement of productivity, quality, and collection goals.
Participate in process improvement projects, and support management directives.
Conduct collection calls to collect outstanding receivables.
Negotiate customer disputes to resolve and document root causes.
Train new employees.
Provide customer service and develop relationships with internal/external customers and suppliers.
Maintain accurate credit files and collections files, along with maintaining electronic collection notes for each customer account.
Review purchase orders and contracts.

Confidential, RTP, NC

Collections Agent ( Subject Matter Expert—SME)

Responsibilities:

Applied comprehensive collection experience as an agent and multi - department assistance while performing sme duties including coaching agents on best practices, side by sides (silent monitoring) for constructive feedback, hosting huddles to provide updates on company process changes, and successfully deescalating escalated calls by customers.
Presenting a professional, client-focused image to customers. Generating a positive market image and supporting business growth by providing accurate information and curing delinquent accounts.
Providing timely stats to agents including daily reporting of western union speedpay numbers, quality scores, and right party contacts, payroll reporting via ILC system in absence of manager, and customer request processing.
Proactively assisted manager in managing 12-member team, training/cross-training, and performing reviews on coaching opportunities.
Ensured achievement of productivity, quality, and collection goals.
Processed and maintained personal online banking product transactions.
Developed and integrated a streamlined/centralized call flow and process to boost efficiency throughout my calls.

Confidential, CARY, NC

Membership Sales Rep/Front Desk Receptionist

Responsibilities:

Promoted sales of memberships and gift cards in retail environment.
Accountable scheduling for massage therapists for optimal booking of clients and employees.
Ensured achievement of sales goals through thorough interviews with clients, effective delivery of sales pitch, and good customer service.
Strategically merchandised products to maximize sales and profits.

Confidential, DURHAM, NC

Collections Agent

Responsibilities:

Consistently identified and initiated resolutions for customer issues.
Successfully negotiated payment arrangements on past due accounts.
Closely monitored accounts for incoming payments.
Ensured timely follow up calls on each delinquent account to avoid further delinquency.

Confidential, HILLSBOROUGH, NC

Inbound Sales Rep

Responsibilities:

Handle inbound sales and customer service calls .
Up-sell customers on products and programs .
Outgoing mail processing .
Update customers account
Assist customers with deleting temporary Internet files and cookies

Confidential, CARY, NC

Open Enrollment Rep

Responsibilities:

Handle inbound calls from Lockheed Martin employees .
Respond to internal department requests .
Note and update member's accounts .
Update customers account
Assist customers with adding medical, dental, and life insurance benefits during open enrollment

Confidential, Raleigh, NC

AR/AP Specialist

Responsibilities:

Contact Members and/or Firms directly regarding their membership dues
Handling member/customer issues
Responds to inquiries via phone, email, fax, mail or Internet
Update the task buckets with relevant information
Process invoice reversals
Problem solving and researching / reconciliation of customer accounts/issues
Generation of customer invoices/quotes
Research incoming cash receipts
Sort mail, meter mail, and deliver mail
Answer phones and transfer throughout the departments

We provide IT Staff Augmentation Services!

Credit Analyst Resume

Monroe, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship