PROFESSIONAL SUMMARY:

• Overall 4+ years of IT experience that includes 1 year as a Salesforce Admin/Developer Associate and 3+ years as a Business Analyst in Finance, SaaS CRM domains.
• Involvement of full life - cycle implementation of Salesforce CRM for Healthcare institution including Sales Cloud, Service Cloud, Customer portal, Partner portal, Contract Management, and Chatter
• Experience in Lead, Sales and Support Possess and Record type implementations on Salesforce and process knowledge.
• Hands-on experience in applying customizations on Salesforce such as creating custom objects, fields, validation rules, workflow rules and approval process.
• Reporting and Dashboards using components and different report types.
• Hands-on experience in applying security controls on Salesforce: creating Users, Roles, Profiles, Page Layouts, Sharing rules,
• Experience in Data Migration using Import Wizard, APIs and other integration tools like and Apex Data Loader
• Case Management: assignment rules, queues and escalation rules
• Data migration experience using APIs, Data Loader, Import Wizard
• Data Management and Analysis: data mapping, data sourcing, database tables analysis, SOQL, SOSL
• Experience in gathering requirements, requirements analysis, workflow diagrams, use cases using MS Visio, LucidCharts
• Experience in preparing BRD, FRD documents and client-facing communication experience
• Liaison between business users and technical team, coordinating meetings and strong business acumen
• Defect/Bug tracking tool experience with JIRA

TECHNICAL SKILLS:

BA Skills: Requirements Gathering, Requirements Analysis, BRDs, FRDs; UML, Use Cases, Flow Diagrams; MS Office, MS Visio, LucidCharts, Sharepoint, UAT, JIRA, HP Quality Center, Test cases, Test Scripts; ERP, CRM, SOA, End-user Support, SQL, MySQL, CMS, Google Analytics,E-Commerce, Cross-team communication, team-player, Agile/Scrum and Waterfall;

SFDC Skills: Workflow & Approvals; Reports & Dashboards; Custom Objects; Custom settings; Security Controls, Sharing Rules; Contract Management; Apttus, Marketo, Workday, AppExchange; Full copy Sandbox; Outlook Integration, Customer and Partner Portal, Data Migration; Data Loader, Import Wizard, D&B, Data.com, Service Cloud, Sales Cloud, Data.com, Knowledge Management; Apex Trigger, Batch Apex; Visualforce (Page, Component & Controllers); Eclipse IDE, J2SE(core Java), My SQL, Web Services APIs: REST and SOAP, SoapUI, Test Classes, JSON, XML, WSDL, HTML/CSS

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

SFDC Admin/ Developer Associate

Responsibilities:

• Participated in full life-cycle Salesforce.com implementation in Healthcare domain
• Hands-on experience on Salesforce Administration and Apex
• Data Migration from legacy systems (Peoplesoft, Siebel) to the target system Salesforce
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Involved in designing, developing and deploying Apex Classes, Controller Classes, Apex Triggers and Visualforce pages
• Created various Custom Reports and Dashboards for standard objects as well as custom objects to give complete detail overview of Opportunity pipeline
• Created profiles, roles and implemented Object level, field-level, record-level security and sharing rules
• Implementation of Web services to integrate different external systems using SOAP and REST APIs
• Actively involved in the implementation of Sales Cloud, Service Cloud, Data.com and Chatter

Environment & Tools: Apex, J2SE, Core Java, Visualforce (Pages, Component & Controllers), Pages, SOAP/REST, JSON, XML, HTML/CSS, SoapUI, HTML, Workflow & Approvals, Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Service Cloud, Sales Cloud, Data.com, Chatter, My SQL, Data Loader, Import Wizard, Eclipse IDE, MS Office, Agile/Scrum

Confidential, North Hollywood, CA

Associate CRM Consultant

Responsibilities:

• Reviewed and evaluated sales and manufacturing processes
• Provided implementation support of Salesforce CRM
• Migrated data from GoldMine CRM to Salesforce
• Created company profile and roles, profiles, sharing rules
• Applied custom objects, fields, workflow actions and validation rules

Confidential

CRM Business Analyst

Responsibilities:

• Played key role in developing in functionality and features of CRM module of confidential  mini ERP application
• Conducted research on several CRM technologies such as Salesforce CRM, Microsoft Dynamics CRM, Zoho CRM to develop the module functionality
• Requirements gathering, analysis and initiating flow diagrams, use cases, user stories
• Involved in integration of the ERP with different external systems like Salesforce.com, QuickBooks as well as plug-ins such as MS Outlook, Google Calendar
• Participated in UAT and End-to-end testing of Accounting, Project Management, Document Management, HRMS and Performance Appraisal modules to ensure the features developed meet requirements in BRD
• Performed UAT testing to ensure we met requirements from the client
• Defect tracking: managing, evaluating and prioritizing defects and reporting to QA Lead
• Experience in JIRA to track bugs and defects
• Release management, version control and delivery support

Environment & Tools: CRM, ERP, Salesforce.com, Microsoft Dynamics, Zoho CRM, Project Management, Accounting, Document Management, HRMS, Performance Appraisal, J2EE, .NET, HTML/CSS, BRDs, FRDs, Use Cases, UML, Dell Boomi, Waterfall

Confidential

Business Analyst - Finance

Responsibilities:

• Coordination between offshore team and development team
• Requirements elicitation and analysis and translating them into technical tasks
• Data research and analysis on buy side financial institutions such as Hedge Funds, Mutual Funds, Pension Funds located in United Kingdom
• Web site maintenance, content development, content publishing and member profile management
• Online marketing, Social media, SEO, mass mailing and generating Google Analytics reports on timely basis
• Performed UAT and functionality testing and defect tracking using HP Quality Center
• Involved in development and testing of Expert Panel component and panel members management

Environment & Tools: Offshore development, QA, Waterfall, MS Office, Finance, Hedge Funds, Mutual Funds, Trade organizations